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Knebworth & Marymead Practice

7 St Martins Road, Knebworth, Hertfordshire, SG3 6ER

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Patient ratings and reviews

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Reviews

Displaying 11 to 20 of 57

  1. Review titled Outstanding, Surprisingly.

    Rated 3 stars out of 5

    by Anonymous - Posted on 10 May 2024

    I'd put off seeking an appointment for some time, partly based on dispiriting past experiences of dealing with reception staff and the woeful on-line booking system, and also the daily stories about long waits etc. However, I was given a link to a new website, which, though I object to having to fill in a form online at all, still less to hazard a guess about what my symptoms might mean in response to a question 'what are you worried about', (words to that effect), the system worked perfectly. Within an hour or so I had a medical student call and take a detailed case history of the two concerns I had, within about three hours I was with the doctor at Marymead surgery and by the end of the consultation I felt that action was being taken. I don't know if I was lucky on this occasion, or whether my 'senior' age had something to do with it, but really, I don't see how it could have gone better. The only annoying/disappointing factors were a three week wait for blood tests, and the fact that when I went to deliver samples the next day as requested, the surgery was closed. If I'd been told the surgery would be closed I could have obviously saved a wasted journey. All in all though, it would be churlish to complain too much about this. I wanted to see a doctor and got to see one within a few hours, so from my point of view it was mission accomplished.

    Visited April 2024

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    Knebworth & Marymead Practice has not yet replied.


  2. Review titled Not an 'Efficient Online Request Service'

    Rated 3 stars out of 5

    by Anonymous - Posted on 22 April 2024

    The triage system is user friendly, easy to navigate and clear. However nothing then happens, no acknowledgement, no appointment, no way of following progress. Did my request go into cyber space? What's the point in insisting this is the route to use when it results in nothing? I dare not call and have my ears bitten off by disgruntled staff ..... all I want is an appointment ... I am surely entitled to that as is everyone else. I appreciate everyone is busy - I am too! Very busy - and Im willing to wait for an appointment, so all in all, I'm doing my best to be a good service user but even I have a breaking point.

    Visited April 2024

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    Knebworth & Marymead Practice has not yet replied.


  3. Review titled Getting Worse!!

    Rated 1 star out of 5

    by Not Given - Posted on 20 March 2024

    Cant speak to Receptionist without doing a lenghty triage form half the time you cant use it due to high demand. Have to wait 5 weeks to get an a appointment just to get a prescription. Very frustrating service. Terrible service!!! I have had to pay to see a private GP

    Visited March 2024

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    Knebworth & Marymead Practice has not yet replied.


  4. Review titled Pathetuc

    Rated 1 star out of 5

    by Paul geraghty - Posted on 27 March 2024

    On the verge of a nervous breakdown. Reach out to my surgery and get an appointment for a months time. Whoever is managing this surgery - please take a long good look at yourself

    Visited March 2024

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    Knebworth & Marymead Practice has not yet replied.


  5. Review titled Problems

    Rated 1 star out of 5

    by Anonymous - Posted on 20 March 2024

    How is it that one receptionist out of the three that I saw on my three attempts to arrange a review of my prescription was able to book a blood test for me. On the other occasions they passed a message to the appropriate people who did not contact me. I had tried in early January to book an appointment,but none were available and I was told that it could not be arranged on line. I had to book the follow up as well but it was so far in advance that I simply accepted the date as it happened I was not available but tried unsuccessfully to cancel waiting 20 minutes on the telephone at number 3. I have since been trying to contact the surgery both on line and by phone but so far to no avail. Please simply train your receptionists to deal with patients, one out of three knowing what to do is simply not good enough. I appreciate that there is a shortage of doctors but perhaps you might be able to attract new blood by simply sorting out the basics- less digital more human contact for a start.

    Visited March 2024

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    Knebworth & Marymead Practice has not yet replied.


  6. Review titled 1st class receptionist

    Rated 4 stars out of 5

    by Denise Knox - Posted on 06 March 2024

    As I can’t write names I would like to say the receptionist on at Knebworth this afternoon deserves a pay rise. How she does the job she does is beyond me. While sitting there for over half an hour while I was waiting for myself to be sorted she had a constant stream of people. Most moaning and she was so so professional and not once huffed or puffed just got on with sorting people/patients out. I couldn’t and wouldn’t do your job. You’re a superstar. So if you are the receptionist who was on pm on 06/03 you went above and beyond. Thank you.

    Visited March 2024

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    Knebworth & Marymead Practice has not yet replied.


  7. Review titled How do I contact the surgery?

    Rated 2 stars out of 5

    by Anonymous - Posted on 21 March 2024

    After waiting 3 weeks for a telephone appointment, which should have happened this afternoon, no call, who do I ask why I haven’t had the call? There isn’t any total triage to ask, try and ring and the phone lines are too busy and they just cut you off. How frustrating is this trying to speak to someone!!

    Visited March 2024

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    Knebworth & Marymead Practice has not yet replied.


  8. Review titled Service just gets worse!

    Rated 1 star out of 5

    by Lynda B - Posted on 12 February 2024

    After sending a triage form at 8.40, I get a call at 3.15 asking me to attend appointment at 4, I work in Cambridge, never going to be possible! I ask for another appointment and get told a GP will take weeks, not happy I begin to explain why I need a GP. Receptionist rudely spoke over me and hung up, outrageous! I call back to find I’m no 6 in queue, I hold for 51 minutes to have the line disconnected!!!! I call back, now I’m no 9 in the queue. This service is beyond appalling. We were told the triage system would improve things, it hasn’t. Reception is still not fit for purpose. If it isn’t horrendous enough to be on hold for almost an hour, that man’s voice repeating over and over drives you insane!

    Visited February 2024

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    Knebworth & Marymead Practice has not yet replied.


  9. Review titled Tricky times

    Rated 3 stars out of 5

    by Anonymous - Posted on 21 March 2024

    I have used the new total triage system multiple times and always received an appropriately timed response. I have had doctor appointments as soon as they can and the receptionist has always been very helpful. The referals i have had have been completed promptly. The only thing I would say is there is no follow up… my son still isn’t better and we have to wait 6months for an emergency appointment at hospital…. What happens in the mean time? How do i manage his condition?

    Visited February 2024

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    Knebworth & Marymead Practice has not yet replied.


  10. Review titled Terrible phone service

    Rated 2 stars out of 5

    by Lyn - Posted on 13 February 2024

    I have just waited 27 minutes to get to number 4 in the queue listening to the extremely irritating phone message only to be cut off because the lines are ‘busy’. Surely if the reception is now completing forms for people there should be an express line for quick questions.

    Visited February 2024

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    Knebworth & Marymead Practice has not yet replied.