Knoll Medical Practice
19 Homefield Rise, Orpington, BR6 0FEContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Impossible to econsult or get an appointment
Rated 1 star out of 5
by Anonymous - Posted on 16 November 2023
Don’t understand why we can never get an appointment. Econsult has such a short window at 8 am . In all the previous GPs that I registered.. always managed to find an appointment. Don’t understand why this is the case with Knoll . Is there no minumum NHS requirement on availability of appointments to patients ? They should publish a report on why this is case ? Have they registered too many patients ? This is very unfair for a tax payer .
Visited November 2023
Review titled Knoll Medical Practice
Replied on 29 December 2023
Dear Patient, Thank you for taking the time to leave a review regarding your experience at Knoll Medical Practice. I am sorry that you have had trouble accessing our services and that you feel that you can never get an appointment. I am eager to understand your concerns in more detail. If you'd like to discuss specifics mentioned in your review, address any outstanding issues, or share broader feedback about your experience, please do not hesitate to contact me directly at callum.mcque@nhs.net Yours sincerely, Callum McQue Practice Manager
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Review titled Never seen a doctor
Rated 2 stars out of 5
by Anonymous - Posted on 28 December 2023
I have never been seen by a doctor. Lately, I can't even book an appointment to see a doctor. 8:30 am now no more bookings available. Can't imagine. What is the point of this GP?
Visited November 2023
Review titled Knoll Medical Practice
Replied on 29 December 2023
Dear Patient, Thank you for taking the time to leave a review regarding your experience at Knoll Medical Practice. I am sorry that your review did not receive a timely response and that you have had trouble accessing our services, in particular seeing a GP. I am eager to understand your concerns in more detail. If you'd like to discuss specifics mentioned in your review, address any outstanding issues, or share broader feedback about your experience, please do not hesitate to contact me directly at callum.mcque@nhs.net Yours sincerely, Callum McQue Practice Manager
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Review titled bad service
Rated 1 star out of 5
by Anonymous - Posted on 11 October 2023
i went online this morning and did econsult 15 minutes after the surgery opened for them to be turned off. This is constant and you can never get to fill one in. I called the reception and waited forever in the que. The receptionist then told me ' do an econsult' I explained i try every morning but they are never on. She was v unhelpful and said thats the only way possible for me to ever speak with a Dr. How can i get a call back from a dr when econsults are never turned on? This system does not work and today i am now going all day again without being able to speak with a dr. The last time i spoke with a dr she told me to call back when my scan results were back. Thye are and booking a call back is totally impossible. No point in having reception staff if all they are doing is sitting there diverting everyone to do what they need online
Visited October 2023
Review titled Knoll Medical Practice
Replied on 29 December 2023
Dear Patient, Thank you for taking the time to leave a review regarding your experience at Knoll Medical Practice. I am sorry that your review did not receive a timely response and that you have found our receptionists to be very unhelpful. I am eager to understand your concerns in more detail. If you'd like to discuss specifics mentioned in your review, address any outstanding issues, or share broader feedback about your experience, please do not hesitate to contact me directly at callum.mcque@nhs.net Yours sincerely, Callum McQue Practice Manager
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Review titled E-Consult is very hard to get.
Rated 1 star out of 5
by Tapan - Posted on 23 October 2023
Tried an e-consult on Friday 20-Oct around 5:15pm and it was not available. Called the practice and they said I should try on Monday as all e-consults are full. Tried on Mon 23-Oct at 10:30am and again the online e-consult is full. I mean how can a Website ..how can an "online form" have a start time and end time? Online websites are always available 24 by 7. Called the Practise again and was told that that the e-consults are closed for the day and I should try tomorrow at 8am sharp and the receptionist will do a telephonic e-consult for me. This is rather disappointing. I can understand if we cannot get an appointment ...but at-least we should be able to fill up an Online form and wait for the response.... My son has been having an incessant cough for the last 30 days and is unable to sleep all night !!
Visited October 2023
Review titled Knoll Medical Practice
Replied on 29 December 2023
Dear Tapan, Thank you for taking the time to leave a review regarding your experience at Knoll Medical Practice. I am sorry that your review did not receive a timely response and that you have had ongoing challenges accessing our services. I am eager to understand your concerns in more detail. If you'd like to discuss specifics mentioned in your review, address any outstanding issues, or share broader feedback about your experience, please do not hesitate to contact me directly at callum.mcque@nhs.net Yours sincerely, Callum McQue Practice Manager
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Review titled Unhelpful econsult system
Rated 2 stars out of 5
by Lynn Ann Sellwood - Posted on 12 September 2023
I have tried for two days to ask a question about an MRI but have been unable to contact the surgery because the surgery does not have sufficient capacity. Trying to get through on the phone is equally difficult. A doctor's surgery where contacting a doctor is almost impossible......I am so disappointed with the level of service which once was a beacon of community engagement.
Visited September 2023
Review titled Knoll Medical Practice
Replied on 13 December 2023
Dear Patient, Thank you for taking the time to leave your comments regarding Knoll Medical Practice. It is incredibly important that patients feel able to highlight their experiences as it gives us the opportunity to review our protocols and policies to ensure that we are providing patients with the best possible care. I am sorry to read that you have been unable to contact the Practice and that you are disappointed with the level of service provided. We are always working hard to improve access to our services here at Knoll Medical Practice and understand the frustration our patients feel when they are unable to speak with a member of our team. I would welcome the opportunity to discuss your experiences in more detail, should you wish to, I can be contacted via email at callum.mcque@nhs.net. Yours sincerely, Callum McQue Practice Manager
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Review titled GP Appointment
Rated 2 stars out of 5
by Szymon - Posted on 16 August 2023
I have registerd with this practise couple of years ago but have never seen a doctor face to face. All my appointments were on the phone. This morning I learned that even that is not going to work. I have been having high fewer for the last 3 days and growing worried. They gave me an appointment on the phone in 2 days! I am sorry but this is not acceptable. What is the point of being registered with GP practise if you cannot actually see the GP when you need them. I can just alway got to A&E but I though government is urging us not to to that either?
Visited August 2023
Review titled Knoll Medical Practice
Replied on 29 December 2023
Dear Patient, Thank you for taking the time to leave a review regarding your experience at Knoll Medical Practice. I am sorry that your review did not receive a timely response and that you have had ongoing trouble accessing our services. I am eager to understand your concerns in more detail. If you'd like to discuss specifics mentioned in your review, address any outstanding issues, or share broader feedback about your experience, please do not hesitate to contact me directly at callum.mcque@nhs.net Yours sincerely, Callum McQue Practice Manager
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Review titled Why cant your book an appointment
Rated 1 star out of 5
by Anonymous - Posted on 20 July 2023
Been trying to book an appointment for weeks - no able to do over the phone - can not book on E consuls- - have to call back 8am?? don't want a urgent call or to go to urgent care- just want to make an appointment for next week,
Visited July 2023
Review titled Knoll Medical Practice
Replied on 29 December 2023
Dear Patient, Thank you for taking the time to leave a review regarding your experience at Knoll Medical Practice. I am sorry that your review did not receive a timely response and that you have been trying to book an appointment for weeks with no success. I am eager to understand your concerns in more detail. If you'd like to discuss specifics mentioned in your review, address any outstanding issues, or share broader feedback about your experience, please do not hesitate to contact me directly at callum.mcque@nhs.net Yours sincerely, Callum McQue Practice Manager
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Review titled Couldn't care less about patients!
Rated 1 star out of 5
by Miss Caroline Powell - Posted on 28 June 2023
Need an urgent appointment and now cannot even fill out this ridiculous e consult! It says from 8am tomorrow. My mum is 85, unwel and has given up even trying with this place!
Visited June 2023
Review titled Knoll Medical Practice
Replied on 29 December 2023
Dear Patient, Thank you for taking the time to leave a review regarding your experience at Knoll Medical Practice. I am sorry that your review did not receive a timely response and that you find the online triage system ridiculous. I am eager to understand your concerns in more detail. If you'd like to discuss specifics mentioned in your review, address any outstanding issues, or share broader feedback about your experience, please do not hesitate to contact me directly at callum.mcque@nhs.net Yours sincerely, Callum McQue Practice Manager
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Review titled Appalling
Rated 1 star out of 5
by Anonymous - Posted on 03 May 2023
Can never get appointment to see GP! Never wanted an urgent appointment in all my 72 years but got told to ring 111! Can’t believe I had to wait four days for an urgent appointment. Will be finding a new surgery.
Visited May 2023
Review titled Knoll Medical Practice
Replied on 29 December 2023
Dear Patient, Thank you for taking the time to leave a review regarding your experience at Knoll Medical Practice. I am sorry that your review did not receive a timely response and that you find getting an appointment with us challenging. I am eager to understand your concerns in more detail. If you'd like to discuss specifics mentioned in your review, address any outstanding issues, or share broader feedback about your experience, please do not hesitate to contact me directly at callum.mcque@nhs.net Yours sincerely, Callum McQue Practice Manager
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Review titled Rude reception staff
Rated 1 star out of 5
by Anonymous - Posted on 20 April 2023
Called today to get help for my child as usual was bluntly told at full capacity for today call back tomorrow. When I said his got rash I’ll have to take him hospital to be checked then was hung up on. This is generally the experience I get whenever talking to receptionist at knoll medical. They are rude abrupt and shouldn’t be working on s help desk reception or anywhere they have to deal with public!!
Visited April 2023
Review titled Knoll Medical Practice
Replied on 29 December 2023
Dear Patient, Thank you for taking the time to leave a review regarding your experience at Knoll Medical Practice. I am sorry that your review did not receive a timely response. I am eager to understand your concerns in more detail. If you'd like to discuss specifics mentioned in your review, address any outstanding issues, or share broader feedback about your experience, please do not hesitate to contact me directly at callum.mcque@nhs.net Yours sincerely, Callum McQue Practice Manager