Knoll Medical Practice
19 Homefield Rise, Orpington, BR6 0FEContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Knoll Medical Practice.
Reviews
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Review titled Couldn't care less about patients!
Rated 1 star out of 5
by Miss Caroline Powell - Posted on 28 June 2023
Need an urgent appointment and now cannot even fill out this ridiculous e consult! It says from 8am tomorrow. My mum is 85, unwel and has given up even trying with this place!
Visited June 2023
Review titled Knoll Medical Practice
Replied on 29 December 2023
Dear Patient, Thank you for taking the time to leave a review regarding your experience at Knoll Medical Practice. I am sorry that your review did not receive a timely response and that you find the online triage system ridiculous. I am eager to understand your concerns in more detail. If you'd like to discuss specifics mentioned in your review, address any outstanding issues, or share broader feedback about your experience, please do not hesitate to contact me directly at callum.mcque@nhs.net Yours sincerely, Callum McQue Practice Manager
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Review titled Appalling
Rated 1 star out of 5
by Anonymous - Posted on 03 May 2023
Can never get appointment to see GP! Never wanted an urgent appointment in all my 72 years but got told to ring 111! Can’t believe I had to wait four days for an urgent appointment. Will be finding a new surgery.
Visited May 2023
Review titled Knoll Medical Practice
Replied on 29 December 2023
Dear Patient, Thank you for taking the time to leave a review regarding your experience at Knoll Medical Practice. I am sorry that your review did not receive a timely response and that you find getting an appointment with us challenging. I am eager to understand your concerns in more detail. If you'd like to discuss specifics mentioned in your review, address any outstanding issues, or share broader feedback about your experience, please do not hesitate to contact me directly at callum.mcque@nhs.net Yours sincerely, Callum McQue Practice Manager
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Review titled Rude reception staff
Rated 1 star out of 5
by Anonymous - Posted on 20 April 2023
Called today to get help for my child as usual was bluntly told at full capacity for today call back tomorrow. When I said his got rash I’ll have to take him hospital to be checked then was hung up on. This is generally the experience I get whenever talking to receptionist at knoll medical. They are rude abrupt and shouldn’t be working on s help desk reception or anywhere they have to deal with public!!
Visited April 2023
Review titled Knoll Medical Practice
Replied on 29 December 2023
Dear Patient, Thank you for taking the time to leave a review regarding your experience at Knoll Medical Practice. I am sorry that your review did not receive a timely response. I am eager to understand your concerns in more detail. If you'd like to discuss specifics mentioned in your review, address any outstanding issues, or share broader feedback about your experience, please do not hesitate to contact me directly at callum.mcque@nhs.net Yours sincerely, Callum McQue Practice Manager
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Review titled Is anyone there?
Rated 1 star out of 5
by Susan - Posted on 20 April 2023
Phoned at 1015 to try to get advice and perhaps see a doctor. No more E consult forms today. not doctors appointments but no E consult forms available to fill in. Call again tomorrow at 0800 and you might be lucky to be able to fill a form in!!!! What is it coming to when one has to queue to fill a form in.
Visited April 2023
Review titled Knoll Medical Practice
Replied on 29 December 2023
Dear Susan, Thank you for taking the time to leave a review regarding your experience at Knoll Medical Practice. I am sorry that your review did not receive a timely response and that you have had ongoing trouble accessing our services. I am eager to understand your concerns in more detail. If you'd like to discuss specifics mentioned in your review, address any outstanding issues, or share broader feedback about your experience, please do not hesitate to contact me directly at callum.mcque@nhs.net Yours sincerely, Callum McQue Practice Manager
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Review titled Talk to the e-consult because no-one is listening
Rated 1 star out of 5
by Anonymous - Posted on 21 March 2023
Basically you will never get to see a gp ever! I’ve had infections diagnosed over the internet & antibiotic have been prescribed. Being in pain for days over a separate matter no-one cares. Have had to do an e-consult for another matter, get an email response doctor will ring between an 3 hour slot. Waited by phone rang once then ran off tried to call number back it was a different surgery which now was shut. Another email saying if you still need to speak to the doctor you will have to fill out another e-consult. The only time we managed to see someone was when they suspected my child had Appendicitis. No follow-up over quite serious health concerns. Rang to ask what vaccine I might need to go on holiday & was told to google it. I am in the process of looking for a new surgery.
Visited March 2023
Review titled Knoll Medical Practice
Replied on 29 December 2023
Dear Patient, Thank you for taking the time to leave a review regarding your experience at Knoll Medical Practice. I am sorry that your review did not receive a timely response. I am eager to understand your concerns in more detail. If you'd like to discuss specifics mentioned in your review, address any outstanding issues, or share broader feedback about your experience, please do not hesitate to contact me directly at callum.mcque@nhs.net Yours sincerely, Callum McQue Practice Manager
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Review titled Not possible to access GP when you really need them
Rated 2 stars out of 5
by Anonymous - Posted on 29 March 2023
The doctors in the GP Practice are good. However, it is next to impossible to have access to your GP when you really need them. My wife was very sick with covid. I called the GP practice by phone to have a consultation with GP but the receptionist said that she is not instructed to make reservation and we have to go through e-consulting website. When I went through the e-consulting website and described the symptoms, the site said that it cannot understand the symptoms and I must call the GP practice for urgent appointment. When I called the GP practice again, they said that they are not instructed to make GP appointments and I must call 111. I feel really let down by this GP practice. We can not even have access to our GP when we are very sick. Arun Kumar
Visited March 2023
Review titled Knoll Medical Practice
Replied on 29 December 2023
Dear Mr Kumar, Thank you for taking the time to leave a review regarding your experience at Knoll Medical Practice. I am sorry that your review did not receive a timely response. I am eager to understand your concerns in more detail. If you'd like to discuss specifics mentioned in your review, address any outstanding issues, or share broader feedback about your experience, please do not hesitate to contact me directly at callum.mcque@nhs.net Yours sincerely, Callum McQue Practice Manager
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Review titled Rude reception
Rated 1 star out of 5
by Anonymous - Posted on 17 January 2023
Knoll Rise surgery has always seem to have very obnoxious people in reception. They are generally very unhelpful. I had asked for online access to my records, accessed the records with the app and as I was going in for a check told the lady at the desk that my access was limited. She printed off a page and when I attempted to explain that the access was limited she literally barked that she knew nothing about it and proffered me a sheet of paper .
Visited January 2023
Review titled Knoll Medical Practice
Replied on 29 December 2023
Dear Patient, Thank you for taking the time to leave a review regarding your experience at Knoll Medical Practice. I am sorry that your review did not receive a timely response. I am eager to understand your concerns in more detail. If you'd like to discuss specifics mentioned in your review, address any outstanding issues, or share broader feedback about your experience, please do not hesitate to contact me directly at callum.mcque@nhs.net Yours sincerely, Callum McQue Practice Manager
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Review titled Caring staff, doctors and nurses
Rated 5 stars out of 5
by Sheila Munns - Posted on 23 January 2023
Since joining the Knoll Medical Practice I have nothing but praise for all . I have had to see doctors, nurses and have had bloods taken. I spoke with a receptionist today 23.1.2023 and she was so helpful. Every receptionist I have had communication with have been polite and pleasant. Thank you to all. We are lucky to still have an NHS.
Visited January 2023
Review titled Knoll Medical Practice
Replied on 13 December 2023
Dear Mrs Munns, Thank you for taking the time to leave your comments regarding Knoll Medical Practice. It is incredibly important that patients feel able to highlight their experiences, good, or bad, as it gives us the opportunity to review our protocols and policies to ensure that we are providing patients with the best possible care. I was thrilled to read your feedback and to learn that you’ve found our staff to be helpful, polite and pleasant. I see first-hand how incredibly hard all of the staff here at Knoll Medical Practice work in order to provide our patients with the utmost care, despite mounting pressure. It is wonderful to be able to pass your comments onto the team and give them recognition of all of their ongoing commitment and care. Yours sincerely, Callum McQue Practice Manager
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Review titled robotic appointment system
Rated 1 star out of 5
by Anonymous - Posted on 18 October 2022
Cannot believe that this practice is soley run on e-consults. Are they allowed to do this?? This is just cutting away the patient's relationship with the doctors. Receptionists are awful - Very nice building but what's the point if we can't actually see a doctor. Btw, have moved to a surgery up the road who are magnificent, in-between Waitrose and pharmacy, delighted they accept me as a patient.
Visited October 2022
Review titled Knoll Medical Practice
Replied on 29 December 2023
Dear Patient, Thank you for taking the time to leave a review regarding your experience at Knoll Medical Practice. I am sorry that your review did not receive a timely response. I am eager to understand your concerns in more detail. If you'd like to discuss specifics mentioned in your review, address any outstanding issues, or share broader feedback about your experience, please do not hesitate to contact me directly at callum.mcque@nhs.net Yours sincerely, Callum McQue Practice Manager
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Review titled Caring & pleasant staff.
Rated 5 stars out of 5
by DANIELLE - Posted on 27 October 2022
I recently had to have a routine procedure that I had been putting off. The nurse that convinced me it was time was informative and very understanding of my concerns. She was patient and made me feel very comfortable. Never a bad word to say about this practice, great facilities and great staff.
Visited October 2022
Review titled Knoll Medical Practice
Replied on 29 December 2023
Dear Patient, Thank you for taking the time to leave a review regarding your experience at Knoll Medical Practice. I am sorry that your review did not receive a timely response. I'm very happy to read that you found our nurse to be informative and very understanding of your concerns. Our nursing team is absolutely wonderful and we are extremely proud of them all, so it is lovely to see that reflected in your feedback. Yours sincerely, Callum McQue Practice Manager