Knoll Medical Practice
19 Homefield Rise, Orpington, BR6 0FEContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled GP Appointment
Rated 2 stars out of 5
by Szymon - Posted on 16 August 2023
I have registerd with this practise couple of years ago but have never seen a doctor face to face. All my appointments were on the phone. This morning I learned that even that is not going to work. I have been having high fewer for the last 3 days and growing worried. They gave me an appointment on the phone in 2 days! I am sorry but this is not acceptable. What is the point of being registered with GP practise if you cannot actually see the GP when you need them. I can just alway got to A&E but I though government is urging us not to to that either?
Visited August 2023
Review titled Knoll Medical Practice
Replied on 29 December 2023
Dear Patient, Thank you for taking the time to leave a review regarding your experience at Knoll Medical Practice. I am sorry that your review did not receive a timely response and that you have had ongoing trouble accessing our services. I am eager to understand your concerns in more detail. If you'd like to discuss specifics mentioned in your review, address any outstanding issues, or share broader feedback about your experience, please do not hesitate to contact me directly at callum.mcque@nhs.net Yours sincerely, Callum McQue Practice Manager
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Review titled Why cant your book an appointment
Rated 1 star out of 5
by Anonymous - Posted on 20 July 2023
Been trying to book an appointment for weeks - no able to do over the phone - can not book on E consuls- - have to call back 8am?? don't want a urgent call or to go to urgent care- just want to make an appointment for next week,
Visited July 2023
Review titled Knoll Medical Practice
Replied on 29 December 2023
Dear Patient, Thank you for taking the time to leave a review regarding your experience at Knoll Medical Practice. I am sorry that your review did not receive a timely response and that you have been trying to book an appointment for weeks with no success. I am eager to understand your concerns in more detail. If you'd like to discuss specifics mentioned in your review, address any outstanding issues, or share broader feedback about your experience, please do not hesitate to contact me directly at callum.mcque@nhs.net Yours sincerely, Callum McQue Practice Manager
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Review titled Couldn't care less about patients!
Rated 1 star out of 5
by Miss Caroline Powell - Posted on 28 June 2023
Need an urgent appointment and now cannot even fill out this ridiculous e consult! It says from 8am tomorrow. My mum is 85, unwel and has given up even trying with this place!
Visited June 2023
Review titled Knoll Medical Practice
Replied on 29 December 2023
Dear Patient, Thank you for taking the time to leave a review regarding your experience at Knoll Medical Practice. I am sorry that your review did not receive a timely response and that you find the online triage system ridiculous. I am eager to understand your concerns in more detail. If you'd like to discuss specifics mentioned in your review, address any outstanding issues, or share broader feedback about your experience, please do not hesitate to contact me directly at callum.mcque@nhs.net Yours sincerely, Callum McQue Practice Manager
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Review titled Appalling
Rated 1 star out of 5
by Anonymous - Posted on 03 May 2023
Can never get appointment to see GP! Never wanted an urgent appointment in all my 72 years but got told to ring 111! Can’t believe I had to wait four days for an urgent appointment. Will be finding a new surgery.
Visited May 2023
Review titled Knoll Medical Practice
Replied on 29 December 2023
Dear Patient, Thank you for taking the time to leave a review regarding your experience at Knoll Medical Practice. I am sorry that your review did not receive a timely response and that you find getting an appointment with us challenging. I am eager to understand your concerns in more detail. If you'd like to discuss specifics mentioned in your review, address any outstanding issues, or share broader feedback about your experience, please do not hesitate to contact me directly at callum.mcque@nhs.net Yours sincerely, Callum McQue Practice Manager
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Review titled Rude reception staff
Rated 1 star out of 5
by Anonymous - Posted on 20 April 2023
Called today to get help for my child as usual was bluntly told at full capacity for today call back tomorrow. When I said his got rash I’ll have to take him hospital to be checked then was hung up on. This is generally the experience I get whenever talking to receptionist at knoll medical. They are rude abrupt and shouldn’t be working on s help desk reception or anywhere they have to deal with public!!
Visited April 2023
Review titled Knoll Medical Practice
Replied on 29 December 2023
Dear Patient, Thank you for taking the time to leave a review regarding your experience at Knoll Medical Practice. I am sorry that your review did not receive a timely response. I am eager to understand your concerns in more detail. If you'd like to discuss specifics mentioned in your review, address any outstanding issues, or share broader feedback about your experience, please do not hesitate to contact me directly at callum.mcque@nhs.net Yours sincerely, Callum McQue Practice Manager
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Review titled Is anyone there?
Rated 1 star out of 5
by Susan - Posted on 20 April 2023
Phoned at 1015 to try to get advice and perhaps see a doctor. No more E consult forms today. not doctors appointments but no E consult forms available to fill in. Call again tomorrow at 0800 and you might be lucky to be able to fill a form in!!!! What is it coming to when one has to queue to fill a form in.
Visited April 2023
Review titled Knoll Medical Practice
Replied on 29 December 2023
Dear Susan, Thank you for taking the time to leave a review regarding your experience at Knoll Medical Practice. I am sorry that your review did not receive a timely response and that you have had ongoing trouble accessing our services. I am eager to understand your concerns in more detail. If you'd like to discuss specifics mentioned in your review, address any outstanding issues, or share broader feedback about your experience, please do not hesitate to contact me directly at callum.mcque@nhs.net Yours sincerely, Callum McQue Practice Manager