Knowsley Medical Centre
Knowsley Medical Centre, Frederik Lunt Avenue, Knowsley, Merseyside, L34 0HFContact details and opening times
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Reviews
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Review titled Not fit for purpose
Rated 1 star out of 5
by Anonymous - Posted on 23 January 2024
This surgery is simply appalling. The fact that there is only a doctor/nurse available 2 days a week should not be allowed. Yes you can go to another surgery at a different location but they can not cope with the amount of patients and it is impossible to get an appointment. By the time you get through on the phone your greated with am unprofessional person saying its not their problem there are no appointments there nothing they can do and call back. I understand its not the fault of employees however after being on hold for half an hour then have this attitude to lets face it someone who just needs to see a doctor is shocking. Bookable appointments seem to be an imaginary thing as you can never pre book one. And the practice is still giving false information daily saying you can use the online service this is a lie which I have raised many times staff are still un trained on this system even though the telephone and Web site both still misleadingly guide you to this service. How this is allowed is beyond me. I can not believe this surgery is treating people like this. The village is full of vulnerable people who are at the failure of this surgery being neglected. I have complained online directly with zero response.
Visited January 2024
Knowsley Medical Centre has not yet replied.