Laburnum Health Centre
Althorne Way, Dagenham, Essex, RM10 7DFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled So Frustating
Rated 1 star out of 5
by sac - Posted on 08 July 2024
This clinic never answers the phone. Last month, when I had a bad case of diarrhea, I tried calling them. Guess what? Same old story at 8:05 am—all appointments were already taken. This makes me feel sad. Despite paying so much in National Insurance, I have to struggle to get an appointment. In the last two years, I have never seen this clinic pick up the phone for appointments.
Visited July 2024
Review titled Laburnum Health Centre
Replied on 09 July 2024
Dear Patient, We are deeply sorry to hear about the difficulties you've faced in reaching our clinic. We understand how frustrating and concerning this can be, and we sincerely apologise for the inconvenience you have experienced. We would like to clarify that our phone lines open at 8:30 am each day (Monday to Friday). We regret any confusion or inconvenience caused by attempting to call earlier than this time. If you would like to write to the surgery with your contact details we will be happy to respond fully to all of your concerns. Best wishes Shafrul Miah Practice Manager
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Review titled Poor service and misleading information
Rated 1 star out of 5
by Anonymous - Posted on 13 August 2024
Your response to the review below is misleading . Your website clearly states the practice is open at 0800 ! and any reasonable person would attempt to secure an appointment at that time . Unfortunately I was discharged into the care of the GP and despite acute health issues and the need for medication I could not secure an appointment for over a week , and now not at all in the daily phone lottery . How can you take on new patients when you cannot offer effective care to your current ones ?
Visited July 2024
Review titled Laburnum Health Centre
Replied on 15 August 2024
Dear Patient, Thank you for bringing this to our attention. We sincerely apologise for any inconvenience you experienced. We've now made it very clear on our website regarding our opening hours. We understand your frustration and want to assure you that there are other ways to book appointments. Please contact the practice directly and ask to speak with the Practice Manager, who will be more than happy to assist you in securing the care you need. Your feedback is invaluable in helping us improve our services. Regards Shafrul Miah Practice Manager
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Review titled Lovely practice
Rated 5 stars out of 5
by Sobia - Posted on 08 May 2024
Lovely place the staff doctors were soo helpful and listened to all my problems and everyone is caring and kind and very supportive and they tell us how to look ourselves correctly
Visited May 2024
Review titled Laburnum Health Centre
Replied on 09 May 2024
Dear Sobia, Thank you for your feedback, we are delighted to hear your positive experience, I will pass this on to the practice team. Kind regards Shafrul Miah - Practice Manager
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Review titled Very good.
Rated 3 stars out of 5
by Raymond Boreham - Posted on 06 March 2024
I spoke the the practice pharmacist and it was a refreshing change to speak with someone that was polite understanding and I felt unhurried for once. I wish all the staff there were the same. For once I came off the phone pleased and never felt as though someone barely had the time to listen.
Visited March 2024
Review titled Laburnum Health Centre
Replied on 11 March 2024
Dear Raymond, "We're delighted to hear about your positive experience with our practice pharmacist! We strive to provide excellent service and appreciate your feedback. We'll continue working to ensure all our staff deliver the same level of care and attention. Thank you for sharing your experience!" Best regards, Shafrul Miah Practice Manager
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Review titled Helpful Reception
Rated 4 stars out of 5
by Kaye - Posted on 06 March 2024
As I needed some information and was near to the Practice I decided to walk in. I feared I would be told to make my enquiry by phone only. I was wrong. Upon arrival I was warmly greeted and invited to explain my query. The female receptionist couldn't have been lovelier. Incredibly patient and listened to me without rushing me. Most efficient and interactive. She was able to provide me with information there and then so I was not fobbed off. Such a wonderful down to earth approachable lady. I felt so much better at having been able to speak to her face to face. This lady knew her stuff and for which I am truly grateful.
Visited March 2024
Review titled Laburnum Health Centre
Replied on 11 March 2024
Dear Kaye, Thank you so much for taking the time to share your experience at our practice. We're thrilled to hear that your visit exceeded your expectations and that our receptionist was able to assist you with your inquiry in such a warm and efficient manner. We truly appreciate your kind words and are grateful for the opportunity to serve you. If you have any further questions or need assistance in the future, please don't hesitate to reach out to us. Thank you. Best regards, Shafrul Miah Practice Manager
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Review titled Very helpful
Rated 5 stars out of 5
by Michael sees - Posted on 25 March 2024
Prescription wasn’t past , and I was out off full medication. The practice prompted the situation and , I managed to get my full medication within an hour from my local pharmacy.
Visited March 2024
Review titled Laburnum Health Centre
Replied on 02 April 2024
Hi Michael, Thank you for your feedback, I'm glad we were able to help, we will pass this on to the team. Kind regards Shafrul Miah - Practice Manager
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Review titled Laburnam Surgery
Rated 5 stars out of 5
by Anonymous - Posted on 13 December 2023
Excellent customer service at all time. The receptionists are pleasantly curteous and very Friendly and extremely helpful.
Visited December 2023
Review titled Laburnum Health Centre
Replied on 11 January 2024
Dear Patient Thank you for your feedback, we will pass this on to the practice team. Kind regards Shafrul Miah - Practice Manager
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Review titled Exceptional practice
Rated 5 stars out of 5
by Anonymous - Posted on 02 November 2023
I moved over to this surgery from another one. We were given the option to. While it was daunting moving surgeries, I must say that the move has been such a smooth one. Everyone at this practice is so professional and efficient. Things are done with my utter most care in mind. While I do miss my old surgery and doctor I’m confident in this practice’s cordination
Visited November 2023
Review titled Laburnum Health Centre
Replied on 14 November 2023
Dear Patient Thank you for your feedback. We are pleased to hear that you are happy with the service you received from Laburnum Health Centre. We will share your feedback with the practice team. Kind regards Shafrul Miah Practice Manager
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Review titled Great Admin Staff
Rated 5 stars out of 5
by Anonymous - Posted on 06 September 2023
My wonderful GP was caring enough to make a Neurology Referral to Queens Hospital. Sadly three months later I found that the hospital have not been releasing any appointmentd with no plans to release any for the foreseeable future. The NHS site where you can review waiting list times has false data so it is unreliable. I invested sone time and discovered Homerton University Hospital has an 8 week waiting list so I asked whether I could be referred there. A lovely kind female member on the Administrative Team called me and made sure I understood the system: A - The moment she started the Referral Process I would immediately be removed from the waiting list at Queens. B - Only then would she be able to access their booking system with no guarantee when the next available appointment would be. C - They may reject it as I am out-of-area and I would left back a square one. I asked her to proceed and was eternally grateful as I have been waiting since June, it's now September and I have an appointment in November. Nothing was too much trouble. Everything was unexplained in detail. My clinical welfare was priotitised above all so a great big thank you to all x
Visited September 2023
Review titled Laburnum Health Centre
Replied on 12 September 2023
Dear Patient, Thank you for your feedback we are glad we could help. We will pass your comments onto the team. Thank you. Shafrul Miah Practice Manager
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Review titled Fantastic Service
Rated 5 stars out of 5
by Female Patient - Posted on 23 August 2023
Have been with this practice for over five years and they have never failed me - unlike many other NHS services. Over 40 years ago, as a child, I was misdiagnosed by a third party. This was never questioned. I have been subjected to unnecessary tests and over prescribed unnecessary medication. This practice were so thorough they chose to question this and referred me to a fantastic specialist who correctly diagnosed me, prescribed the correct combination of medication and there has been a vast improvement. Since receiving the correct diagnosis this practice has offered a level of care second to none including additional referals to specialist services.
Visited August 2023
Review titled Laburnum Health Centre
Replied on 05 September 2023
Dear Patient, Thank you for your feedback we are glad you happy with the service we have provided. We will feedback you comments to all the practice team. Kind regards Linda Franklin Assistant Practice Manager