Lakeside Healthcare St Neots
14 Huntingdon Street, St. Neots, PE19 1BQContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Lakeside Healthcare St Neots.
Reviews
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Review titled Well organised vaccination process
Rated 4 stars out of 5
by Ron Wallace - Posted on 09 October 2024
From booking appointment for flu vaccination to it being carried out was straight forward and well organised.
Visited October 2024
Lakeside Healthcare St Neots has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Alex Nisbett - Posted on 07 October 2024
The practice was very efficient in delivering covid19 and flu vaccinations. When I arrived for my vaccination the steward directed me to the appropriate queue. There were two queues and four doctors injecting the vaccines, so the queue moved quickly.
Visited October 2024
Lakeside Healthcare St Neots has not yet replied.
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Review titled Efficient Inoculation
Rated 5 stars out of 5
by Bruce - Posted on 07 October 2024
The service provided was calm, cheery, efficient and welcoming. But it's a pity that we aren't told that it needs a minimum of 100 words.
Visited October 2024
Lakeside Healthcare St Neots has not yet replied.
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Review titled Helpful practice to fit me in a GP appointment
Rated 4 stars out of 5
by Peter Frederick Hovey - Posted on 07 October 2024
already had an appointment booked for the nurse to change a dressing. used anima for a different issue and got slotted in for a go appointment before the nurse. Yes I had to wait a bit but was prepared to do so.
Visited September 2024
Review titled Lakeside Healthcare St Neots
Replied on 13 November 2024
Drear Mr Hovey, Thankyou for your feedback which I have shared with our team who work really hard to ensure patients receive the care they need.
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Review titled Great Doctor
Rated 5 stars out of 5
by David Russell - Posted on 07 October 2024
My recent urinary infection has been so efficiently dealt with by Dr xxxxx that I am confident that he has assessed and prescribed a long term solution.
Visited September 2024
Review titled Lakeside Healthcare St Neots
Replied on 13 November 2024
Dear Mr Russell Thankyou for your feedback which has been passed on to the Clinicla Team. Many Thanks
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Review titled Well organised
Rated 4 stars out of 5
by Janet Bedingfield - Posted on 07 October 2024
The recent flu and COVID clinic at Eaton Socon Health centre was extremely well organised . Everybody was seen quickly. No queuing and very pleasant staff.
Visited September 2024
Lakeside Healthcare St Neots has not yet replied.
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Review titled Good practice
Rated 5 stars out of 5
by Gail Gillingham - Posted on 12 August 2024
Had no problem booking an appointment this morning, Doctor listened to what.i explained, and I received the help I required..Good customer service from Reception and Doctor. Thank you...
Visited August 2024
Review titled Lakeside Healthcare St Neots
Replied on 21 August 2024
Thankyou for your feedback which will be shared with the team. We are working hard to improve access and meet the needs of our patients and are grateful for your positive comments.
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Review titled Good experience
Rated 4 stars out of 5
by Raina Joyce - Posted on 12 August 2024
Managed to get through quickly and an appointment same day. Doctor was friendly, professional and put me at ease. Reception staff were very pleasant and friendly.
Visited August 2024
Review titled Lakeside Healthcare St Neots
Replied on 21 August 2024
Thankyou for your feedback which will be shared with our team. We are pleased that your experience was positive, we always endeavour to meet the needs of our patients quickly and efficiently
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Review titled Flu jab
Rated 4 stars out of 5
by Anonymous - Posted on 07 October 2024
Short queue, in/out on time. I couldn't book a COVID jab for the same appointment, but when I got there I had both. I then cancelled the COVID jab that I had booked for later in the month. All this was booked online. I would not recommend trying to phone the surgery.
Visited May 2024
Review titled Lakeside Healthcare St Neots
Replied on 13 November 2024
Thankyou for your feedback which we have shared with our team it is important to us to keep our patients healthy over the winter months, and vaccinations help us do this.
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Review titled Disgraceful
Rated 1 star out of 5
by Anonymous - Posted on 03 July 2023
Sick for a week now. First call to the health center, on hold in queue for 59 minutes (not joking), once on the phone they say that there were no more doctor calls available for the day, to try back another day. Tried again but no point as I am not allowed to call before 8am anyway so I can't expect a different result, only luck can tell. Called 111 and went to the hospital instead, twice. At the hospital they are not allowed to prescribe medicines and do tests, back to the GP. Still very sick but I finally managed to deliver to my health center samples in a steril box last night, including all the information they need, posted via letter box. Called the health center this morning (on hold for another hour) and they said I have to go there in person otherwise they throw my samples away. They say they will throw them, they hung up on me. I think this is not even human anymore
Visited July 2023
Review titled Lakeside Healthcare St Neots
Replied on 07 July 2023
Thankyou for your feedback, unfortunately as you have posted this anonymously we are unable to look into your specific concerns. However I would like to apologise that your experience was unsatisfactory. The NHS is experiencing exceptional demand across all sectors and this has led to increased numbers of callers at 8am, we are currently looking at our appointment system and how we can improve capacity, we have recently upgraded our telephone system to allow a larger amount of callers in. Our team work very hard to deal with patients as quickly as possible and prioritise there needs by either booking with a clinician within the practice or signposting to other services as directed by NHS England. If you would like to contact the surgery directly with your details we will be more than happy to look into your specific experience. Lakeside Healthcare