Lakeside Healthcare Stamford
Lakeside Hthcare Stamford, Ryhall Road, Stamford, Lincolnshire, PE9 1YAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Thank you
Rated 5 stars out of 5
by Anonymous - Posted on 12 October 2022
Came with my 2yr old for his flu vaccination today. Welcomed by friendly and efficient reception team, promptly seen by a very friendly nurse for vaccine, and out within 5 mins. I have also previously had excellent experiences with both my own and children's health appointments. The staff have always seemed very happy to help. Thank you for your ongoing hard work.
Visited October 2022
Review titled Lakeside Healthcare Stamford
Replied on 13 October 2022
Dear Patient, Thank you for your feedback. I will pass your review onto the team. Kind Regards Emma Patient Services Manager
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Review titled flu and covid booster vaccine
Rated 5 stars out of 5
by Anonymous - Posted on 10 October 2022
The whole experience was so easy. Directed to an area, a short wait before my turn. My details were taken in a clear concise manner but friendly too, putting me at my ease. I had the covid booster and flu vaccines and they were both painlessly administered. I was back in my car within fifteen minutes. Thank you.
Visited October 2022
Review titled Lakeside Healthcare Stamford
Replied on 10 October 2022
Dear Patient, Thank you for your feedback. I will pass your message onto the team working the Saturday clinics. Kind Regards Emma Patient Services Manager
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Review titled Excellent service.
Rated 4 stars out of 5
by Elizabeth Goodall - Posted on 22 October 2022
went in to book an appointment for flu jab the receptionist found one I then asked if it was possible to have flu and Covid booster at the same time an appointment was booked for the next morning. on arrival I was checked in .when I went to have my injections every thing was explained excellent treatment from all .
Visited October 2022
Review titled Lakeside Healthcare Stamford
Replied on 27 July 2023
Dear Patient Thank you for your feedback. I will share your comments with the team. Kind regards Emma Wilson Patient Services Manager
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Review titled Practice Failing "Clients"
Rated 1 star out of 5
by Anonymous - Posted on 18 October 2022
Fortunately I am retired and therefore can spend many hours trying to get any sort of appointment. The chances of getting to see a GP are very slim to impossible. I feel sorry for the staff having to deal with irate "clients" whilst remaining calm under fire. The only thing that seems to work satisfactorily is DocTrin. The ghastly telephone protocol must be addressed. "Ring to join a queue" that then usually means trying again tomorrow. How do those who cannot spare the time to "Join a queue" only to be told "try again tomorrow", but the whole process has to be then replicated "tomorrow". In short, the whole Lakeside organisation is not fit for purpose and does not seem to be improving. My fervent hope, for myself and others is that we remain illness free, because by the time we are able to actually see a GP, it may be too late.
Visited October 2022
Review titled Lakeside Healthcare Stamford
Replied on 25 October 2022
Dear Patient, Thank you for your feedback. I am the patient services manager at Lakeside Healthcare Stamford. I am sorry you have experienced long wait times on the telephone. We are currently recruiting to fill vacant positions in the reception team, we have included admin roles to assist with the telephone demand at busy times. We offer the Doctrin platform as a alternative method to contact the surgery for non-urgent issues, this then reduces the demand on the telephone lines for the patient's that are unable to access online platforms. We offer a same day appointment service, the clinicians have face to face appointments available in their clinic to book patient's into if they require a examination. Once we are at capacity for same day appointments, we direct our patients to 111. I am happy to discuss your concerns with you, please email me at licb.lakesidehealthcarestamford@nhs.net Kind Regards Emma
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Review titled Effective and easy for vaccinations
Rated 5 stars out of 5
by Anonymous - Posted on 23 October 2022
I contacted Sheepmarket via Doctrin to make an appointment for the flu and covid booster vaccinations. Then I arrived at the time of the appointment and was straight through in a couple of minutes. Very efficient service.
Visited October 2022
Review titled Lakeside Healthcare Stamford
Replied on 25 October 2022
Dear Patient, Thank you for your review. I will pass your feedback to the team. Kind Regards Emma Patient Services Manager
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Review titled Superb Service
Rated 5 stars out of 5
by Lisa McGeorge - Posted on 26 September 2022
Could not have been happier with my appointment with Beverley - extremely pleasant and thorough and nothing was too much trouble - took the time to listen and advise accordingly - thank you
Visited September 2022
Review titled Lakeside Healthcare Stamford
Replied on 27 September 2022
Hello Lisa, Thank you for your feedback, I will ensure this is passed onto the team member. Kind Regards Emma Patient Services Manager.
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Review titled Nurse practitioner
Rated 4 stars out of 5
by Simone Auciello - Posted on 30 September 2022
She is really professional, supportive and knowledgeable. Makes you feel very at ease, and do not feel rushed.
Visited September 2022
Review titled Lakeside Healthcare Stamford
Replied on 08 October 2022
Dear Patient, Thank you for you for taking time to provide your experience. I will ensure the team member is informed of your feedback. Kind Regards Emma Patient Services Manager,