Lakeside Healthcare Stamford
Lakeside Hthcare Stamford, Ryhall Road, Stamford, Lincolnshire, PE9 1YAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Frustrating systems.
Rated 1 star out of 5
by Anonymous - Posted on 20 January 2024
The booking system here is ridiculous and difficult. They seem to try and do anything to not have to involve an actual doctor. You can’t request a doctor so the chances of getting a good one are low. On this occasion I was lucky but it’s taken a long time and that was just by chance. It’s a lottery with this surgery and one that I doubt has many winners.
Visited January 2023
Review titled Lakeside Healthcare Stamford
Replied on 12 March 2024
Dear Patient, I would like to extend my apologies for any inconvenience and frustration you may have experienced with accessing our surgery. We strive to deliver exceptional care, support, and communication to all our valued patients. It is truly disheartening to discover that we did not meet your expectations during your recent visit. Kind Regards Emma Patient Services Manager
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Review titled poor quality of care
Rated 1 star out of 5
by Anonymous - Posted on 08 January 2024
after repeated attempts I managed to book on line for an appt to see a doctor face to face, but the few appts available are not with GPs listed as part of the practice, so presumably temporary locums. there is no continuity of care as each time you may see different doctors / health professionals. the alternative is to join long queues on the phone or use an on line questionnaire system where you may wait up to a week for a response and several people may read all your medical information before a decision is made as to who is going to deal with you, so no privacy and little dignity in that. CQC inspections put the practice in special measures in the past and still reports it as needing improvement yet no sign of any improvement over a year later. I don't know how long Stamford residents have to wait for improvements, but family and friends in other parts of the country have much better services than this, yet it's all part of a national health service, I don't understand why our practice managers can't look to see how these others do so well.
Visited January 2023
Review titled Lakeside Healthcare Stamford
Replied on 15 January 2024
Dear Patient, I am so sorry to hear that you have experienced difficulties at the surgery. I would like to speak with you directly to discuss your concerns, please can you contact me at licb.lakesidehealthcarestamford@nhs.net Kind Regards Emma Patient Services Manager
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Review titled A bureaucratic nightmare
Rated 2 stars out of 5
by Simon - Posted on 16 January 2023
Trying to get to see or speak to anyone beyond reception is a challenge that I think most people give up on. I started on Doctrin for a back problem, I was given an appointment a week later to see a GP. Great, I thought. I was prescribed several painkillers and an urgent MRI. I received the MRI within 7 days. Excellent. The pain relief I’m still waiting for. I’ve message 4 times thru Doctrin to be asked by a receptionist, “ are you talking about medication dated ..?!” To which I reply “no” and re-explain the journey so far and what the GP prescribed during the appointment. Since doing this I’ve heard nothing. Today is 10 days since I saw the GP and 19 days since my original Doctrin enquiry. It feels like a war of attrition in that if the patient is worn down enough and ignored enough they’ll go away and the surgery will have less to deal with. I understand the pressures, Covid, funding, life in general but this experience is affecting my mental health and levels of stress and very probably exacerbating the problem I’ve originally come to you with.
Visited December 2022
Review titled Lakeside Healthcare Stamford
Replied on 17 January 2023
Dear Simon, I am the Patient Services Manager at Lakeside Healthcare at Stamford. I am sorry to hear of your experience. Please can you contact the surgery so I can discuss your concerns and I can investigate the issues you have addressed. Kind Regards Emma Wilson
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Review titled Great experience
Rated 5 stars out of 5
by Steve Smith - Posted on 05 November 2022
Today I had my Covid booster and flu jabs. The experience was outstanding. I was in and out in minutes. Very friendly and helpful staff. Couldn’t have asked for any more.
Visited November 2022
Review titled Lakeside Healthcare Stamford
Replied on 15 November 2022
Dear Mr Smith Thank you for your feedback. I will share your review with the Lakesdie Stamford team. Kind Regards Emma Patient Services Manager
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Review titled Great service
Rated 4 stars out of 5
by Mark Cox - Posted on 04 November 2022
Although the surgery has had a lot of negative feedback of late, I have nothing but positive. After waiting only 20mins to get through I booked a Nurse call back. I got my call within 2 hours and they could not have nicer or more thorough and we agreed a course of tablets following my review which the pharmacy had ready for me 2 hours later. Now that is service, keep that up and maybe GP’s will be a thing of the past. Well done Lakeside.
Visited November 2022
Review titled Lakeside Healthcare Stamford
Replied on 15 November 2022
Dear Mr Cox. Thank you for your feedback. I will share your review with the Lakesdie Stamford team. Kind Regards Emma Patient Services Manager
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Review titled Good experience
Rated 4 stars out of 5
by Anonymous - Posted on 05 November 2022
Apart from the occasional visit where I'm in the waiting room longer than expected, sometimes up to 20-30min over my appointment time, I cannot fault the service I've received from this surgery. For the jabs I received today, I was in and out of the the surgery within 5 minutes. The staff always treat me with courtesy and respect.
Visited November 2022
Review titled Lakeside Healthcare Stamford
Replied on 15 November 2022
Dear Patient. Thank you for your feedback. I will share your review with the Lakesdie Stamford team. Kind Regards Emma Patient Services Manager
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Review titled credit where credit is due
Rated 5 stars out of 5
by Anonymous - Posted on 17 October 2022
Last Saturday morning I had a double jab, flu and the autumn covid booster. It was a very well organised and speedy process that the surgery had organised. What dismays me is the negativity that so many people show towards the surgery. People were standing in my queue talking about the place in a pretty damning manner. I haven't had any problems with the surgery in the five years I have been a patient. We all know the NHS is under immense pressure, under-resourced financially and everything else that is well documented. However, let's remember it's free and locally the Sheepmarket staff are working extremely hard to give us, the general public, a damned good service - hence, credit where credit is due.......
Visited October 2022
Review titled Lakeside Healthcare Stamford
Replied on 25 October 2022
Dear Patient. Thank you for your response. I will ensure your feedback will be passed to all staff. Kind Regards Emma Patient Services Manager
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Review titled Top team
Rated 5 stars out of 5
by Robert Barrowman - Posted on 09 November 2022
I was so impressed with the support and help I had from Stamford Lakeside....the team could not have been more personable or helpful. The Quality Care Commission may judge that the practice needs improvement but in my book there is not a lot to improve on. Well done and many thanks.
Visited October 2022
Review titled Lakeside Healthcare Stamford
Replied on 15 November 2022
Dear Mr Barrowman Thank you for your feedback. I will share your review with the Lakesdie Stamford team. Kind Regards Emma Patient Services Manager
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Review titled Efficient Flu & Covid Vaccination
Rated 4 stars out of 5
by Gill - Posted on 08 October 2022
My appointment was for a flu vaccine. When I arrived, I was offered the opportunity to have the covid booster at the same time. I accepted gratefully. My husband had been out of the country, so had been unable to book an appointment for flu vaccination. He accompanied me and was welcomed for his flu and covid vaccinations at the same time as myself. We waited no longer than 15 mins. Staff were efficient, kind and informative. They also preceded the vaccination by thorough and appropriate checking of our medical details.
Visited October 2022
Review titled Lakeside Healthcare Stamford
Replied on 08 October 2022
Dear Gill, Thank you for your feedback about your experience at our Saturday clinic. I will ensure the team running the clinic will receive your feedback. Kind Regards Emma Patient Services Manager
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Review titled Well managed patient interaction
Rated 4 stars out of 5
by Anonymous - Posted on 21 October 2022
Booking for COVID vaccination at surgery, simple and efficient with pleasant staff. Reminder received prior to vaccination date. On date of vaccination, staff on hand to direct patients within the surgery building were also pleasant and efficient, and I was seen on time with all relevant information and questions addressed prior to receipt of the vaccination itself. A good patient experience on this occasion.
Visited October 2022
Review titled Lakeside Healthcare Stamford
Replied on 25 October 2022
Dear Patient. Thank you for your response. I will ensure your feedback will be passed to all staff. Kind Regards Emma Patient Services Manager