Lakeside Healthcare Stamford
Lakeside Hthcare Stamford, Ryhall Road, Stamford, Lincolnshire, PE9 1YAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Dr appt was easy to get
Rated 4 stars out of 5
by Caroline Mangan - Posted on 08 November 2024
The Dr was very kind and listened to my problem . She talked to me and my husband and there was no rush .
Visited November 2024
Review titled Lakeside Healthcare Stamford
Replied on 02 February 2025
Dear Caroline, Thank you for taking the time to share your experience at The Stamford Surgery. I will share your lovely comments with the clinician, and wider Stamford team. Kind Regards Emma Patient Services Manager
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Review titled No complaints
Rated 5 stars out of 5
by Jayne - Posted on 22 November 2024
I phoned the practice on Monday for a non urgent appointment and saw the GP on Thursday. The GP was pleasant and thorough, she gave me a prescription and I was told to phone in a couple of weeks if no improvement.
Visited November 2024
Review titled Lakeside Healthcare Stamford
Replied on 02 February 2025
Dear Jayne, Thank you for taking the time to share your experience at The Stamford Surgery. I will share your lovely comments with the clinician, and wider Stamford team. Kind Regards Emma Patient Services Manager
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Review titled Good prctice was well looked after
Rated 4 stars out of 5
by Margaret Churchill - Posted on 13 November 2024
From receptionist who was extremely helpful and very patient. Giving advice and spent time pointing me in the right direction. To the doctor who was professional. I felt looked after.
Visited November 2024
Review titled Lakeside Healthcare Stamford
Replied on 02 February 2025
Dear Margaret, Thank you for taking the time to share your experience at The Stamford Surgery. I will share your lovely comments with the clinician, and wider Stamford team. Kind Regards Emma Patient Services Manager
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Review titled Good practice
Rated 5 stars out of 5
by Anonymous - Posted on 05 November 2024
Well organised didn’t have to wait too long and efficient, everyone knew where to go and just had to queue for a few minutes, my husband and I went in together which was good, as we could both get vaccinated and then leave together.
Visited November 2024
Review titled Lakeside Healthcare Stamford
Replied on 02 February 2025
Dear Patient, Thank you for taking the time to share your experience at the Flu and Covid clinic at The Stamford Surgery. I will share your lovely comments with the Stamford team. Kind Regards Emma Patient Services Manager
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Review titled Good experience
Rated 4 stars out of 5
by Mary Stevens - Posted on 20 November 2024
Having not being able to see a GP since before Covid it was great to finally be given an appointment without to much opposition. I saw a Dr and was delighted with his advice and help. The caring bedside manner has returned. I have never met him before but I hope I can see him again in the future.
Visited November 2024
Review titled Lakeside Healthcare Stamford
Replied on 02 February 2025
Dear Mary, Thank you for taking the time to share your experience at The Stamford Surgery. I will share your lovely comments with the clinician, and wider Stamford team. Kind Regards Emma Patient Services Manager
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Review titled Poor communication
Rated 3 stars out of 5
by Chris McLeod - Posted on 30 November 2024
I was writing a review and the app cut me off. Typical of the whole communication problem. It is almost impossible to see a doctor or nurse. The surgery do not answer the phone, the website very rarely shows available times for appointments, and they do not answer written letters. That appears to be a complete breakdown in the GP system demonstrated by their inability to communicate with people. The attitude seems to be to discourage the patients from coming to see them. Massive improvement in communication is needed, even if they say why it is difficult to make an appointment, for example. And it is simply very rude and unprofessional just to ignore letters that are written to specific people.
Visited November 2024
Review titled Lakeside Healthcare Stamford
Replied on 02 February 2025
Dear Chris, Thank you for taking the time to share your feedback on The Stamford Surgery. I would like to take this opportunity to highlight that issues with the NHS Choices Website are out of the control of The Stamford Surgery. I am sorry to hear of your experience trying to secure a appointment. We do offer pre-bookable appointments that release throughout the week for routine issues, and we also offer same day appointments. These appointments are bookable via the NHS App, SystmOnline, and by telephone. We do also have a same day care team, that combines various healthcare professionals who deal with urgent medical needs. Kind Regards Emma Patient Services Manager
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Review titled Good GP
Rated 4 stars out of 5
by Shirley Bray - Posted on 02 November 2024
The GP I have been recently seeing has been very helpful with all recent appointments two of which were face to face and he also rang me on the day he said he would.
Visited November 2024
Review titled Lakeside Healthcare Stamford
Replied on 02 February 2025
Dear Shirley, Thank you for taking the time to share your experience at The Stamford Surgery. I will share your lovely comments with the clinician, and wider Stamford team. Kind Regards Emma Patient Services Manager
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Review titled Very efficient
Rated 5 stars out of 5
by Anonymous - Posted on 06 November 2024
Very smoothly run flu clinic. So efficient, practically no wait at all. No time for friendliness though.
Visited November 2024
Review titled Lakeside Healthcare Stamford
Replied on 02 February 2025
Dear Patient, Thank you for taking the time to share your experience at the Flu and Covid clinic at The Stamford Surgery. I will share your lovely comments with the Stamford team. Kind Regards Emma Patient Services Manager
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Review titled Face to face offered when needed
Rated 4 stars out of 5
by Anonymous - Posted on 27 November 2024
Thank you to the GP for taking the time to listen and make me feel comfortable also good advice in follow up and what next and advice on what to discuss with neurosurgeon on my next appointment
Visited November 2024
Review titled Lakeside Healthcare Stamford
Replied on 02 February 2025
Dear Patient, Thank you for taking the time to share your experience at The Stamford Surgery. I will share your lovely comments with the clinician, and wider Stamford team. Kind Regards Emma Patient Services Manager
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Review titled Very helpful
Rated 5 stars out of 5
by Pamela - Posted on 15 November 2024
I was very pleased with the service I had very helpful as well I have no complaints to make at all. Thank You so much
Visited November 2024
Review titled Lakeside Healthcare Stamford
Replied on 02 February 2025
Dear Pamela, Thank you for taking the time to share your experience at The Stamford Surgery. I will share your lovely comments with the clinician, and wider Stamford team. Kind Regards Emma Patient Services Manager