Lakeside Healthcare
Forest Gate Medical Centre, Forest Gate Road, Corby, NN17 1TRContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Awful Practice
Rated 1 star out of 5
by Anonymous - Posted on 14 August 2024
I'm not one for going to the GP but when I do, I would expect my issue to be taken seriously and dealt with. If that's what you would like then Lakeside surgery isn't for you. I have been complaining of pain for the last few months, if I am lucky to get a GP appointment then I am told to call the hospital and ask where my scans are by the doctor, no chasing happens on Lakesides part. Otherwise I get sent to 8-8 where they cannot refer you to anywhere to take the matter further, so 8-8 tell you to go see your GP... but you can't get an appointment. When a doctor finally gets your blood results in and sees there is a problem, it is confirmed by the practice receptionist that doctors at lakeside in fact do not check previous medical history before giving advice out to the patient so you could end up misdiagnosed and nothing to chase up scans that have previously been requested you have to do this yourself. Regarding getting an appointment, if your unemployed, retired or just have nothing to do on your day off then Lakeside is for you, as calling at 08.30am will set you back roughly a cool 1 hour and 15 minutes wait time while you are always placed in a queue of over 60 people and the call back service is always conveniently disabled at this time. If you are working however, have school run or maybe work for an emergency service where you hit remote locations or areas that have no signal, then you either won't get through in time due to your responsibilities or if the call drops out your re-setting that wait time which results in you getting told to call back tomorrow, and the next day... But wait Lakeside has Anima right? You can just log on at 7.30am and get yourself an appointment via online form. Yes, your right, it does. Unfortunately anima is a huge waste of time and just as reliable as calling in. Firstly your "triaged" a word I use lightly, and placed in some kind of pecking order, you may get an appointment today but it may be at the end of next week or never. The list of options to choose from on Anima are limited and you can never find what your looking for. Still you complete the form, and if you are one of the lucky few where a GP to calls you they won't mention half of what you selected and calls feel very rushed with a reluctance to refer you to anywhere presumably to save money. Lakeside obviously has too many patients, and is clearly happy to take on more, as GPs get paid more by the NHS according to how many patients are registered with them, this is profitable for them do do this. Due to this your care does not feel like lakesides primary concern. Don't ask a receptionist to escalate anything for you either, they won't. Even complaining gets you nowhere, I complained about neglect for my pain issue and blood results, haven't even heard back. I had to use Anima again to try explain this and and an appointment gets made for 1 weeks time, when all I need is my scan made urgent as pain gets worse. Avoid this practice.
Visited August 2024
Lakeside Healthcare has not yet replied.
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Review titled Very helpful when i call
Rated 5 stars out of 5
by jan mcdade - Posted on 04 July 2024
I had a first a class experience today.The dr.was so friendly and put my mind totally at rest was very thorough i got the answers i needed.Thankyou so much.
Visited July 2024
Review titled Lakeside Healthcare
Replied on 09 July 2024
Dear Jan, Thank you for sharing your experience with us. We are happy to hear that the doctor was friendly, thorough, and able to put your mind at ease. We are glad you received the care and answers you required. Best Wishes, Lakeside Healthcare
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Review titled Proactive Practice
Rated 5 stars out of 5
by Renike - Posted on 10 July 2024
I feel the my GP was proactive in identifying and advising me on ways to manage and potentially resolve a health concern to avoid further health complications in future. This was very helpful and beneficial to me
Visited July 2024
Review titled Lakeside Healthcare
Replied on 14 August 2024
Hi Renike, We are happy to hear you found your appointment to be helpful and beneficial. Thank you for your positive words. Best Wishes, Lakeside Healthcare
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Review titled Awful receptionist at Forest Gate bit for Lake Side
Rated 3 stars out of 5
by Anonymous - Posted on 08 July 2024
Awful lady on reception. Let me wait there and then she told me I did missed my appointment meanwhile she spoke with another lady and I did came late! How did I came late when you didn’t even asked me what am I doing or whether I came for appointment and carried on talking. It was very unprofessional and very rude.
Visited July 2024
Review titled Lakeside Healthcare
Replied on 09 July 2024
Dear Patient, We are very sorry to hear about your experience. If you would like to kindly email us at northantsicb.lscorbyaccess@nhs.net with more details, so we can look into this further and resolve the issue for you. Best regards, Lakeside Healthcare
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Review titled Excellent Dr
Rated 5 stars out of 5
by Imran khan - Posted on 04 July 2024
Was very pleased with how respectfully I was treated. He listened to everything very carefully and did a thorough investigation into my health issues. He was polite and courteous to both me and my husband. He explained everything clearly and gave me some options to help me with my pain in my knee. He also suggested physiotherapy. It's so important for a doctor to be compassionate and understanding. Thank you for everything today
Visited July 2024
Review titled Lakeside Healthcare
Replied on 09 July 2024
Dear Imran, Thank you so much for your feedback. We are glad to hear that you felt respected and well-cared for during your visit and had an overall positive experience. We will pass on your warm words to the team. Best Regards, Lakeside Healthcare
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Review titled Lakeside
Rated 4 stars out of 5
by Wendy Britton - Posted on 29 July 2024
On arrival I was greeted by nice young lady very pleasant and helpful and explained were I was to go for my appointment then on meeting the doctor who was also a very nice gentleman and understanding and put me at ease as a nervous patient at the best of times but he did all what he had to do and help to get me on the referral list and am on the way to receive in some answers so pleased with the out come of my visit today 29/7/2024
Visited July 2024
Review titled Lakeside Healthcare
Replied on 14 August 2024
Dear Wendy, Thank you for your positive feedback. We are happy that you had a pleasant experience with us. Best Wishes, Lakeside Healthcare
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Review titled Not a bad place 😂
Rated 3 stars out of 5
by Anonymous - Posted on 24 July 2024
Had my depo injection today. Normal have it just at the top of my bottom either on left or right side. Today got injected in the hip on left side
Visited July 2024
Lakeside Healthcare has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Fiona Carroll - Posted on 01 June 2024
Thank you to the nurse who removed my staples from my hip today. She was very kind, caring and considerate of my feelings. I was very anxious to begin with but this nurse really helped me to become calm and relaxed and regularly asked if I was ok. Thank you again, she was wonderful.
Visited June 2024
Review titled Lakeside Healthcare
Replied on 17 June 2024
Hi Fiona. We are pleased that your visit was pleasant, and that our nurse took such great care of you!
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Review titled Good practice
Rated 4 stars out of 5
by Nic R - Posted on 01 June 2024
Attended to receive a regular injection. Booking in on arrival used the electronic, straight forward. Nurse that I was booked in with to administer injection, pleasant very competent, delivered without discomfort, advised when I was next due. This visit was without issue. I have needed to access the surgery several occasions in recent times, there have been massive improvements in accessing services with the implementation of the new online system Anima, the reception staff also much improved, friendly and helpful. This surgery often seems receive negative feedback but having been a patient for many years find it much improved and would consider it a good surgery especially when considering the ever increasing number of patients registered.
Visited June 2024
Review titled Lakeside Healthcare
Replied on 17 June 2024
Hi Nic. Thank you for your kind words. We are happy to hear that your visit was a smooth and pleasant one.
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Review titled Anima system
Rated 3 stars out of 5
by Anonymous - Posted on 19 June 2024
Very disappointed with near system, filled in all questionnaire for a call from a doctor, received an appointment for a call back for almost 2 weeks later for a 10 minute call , what are patients do in the mean time , I tried to cancel the appointment which I was unable to, rang surgery , explained I couldn't wait 2 week and I would go to pharmacy myself. Receptionist just sad sorry that's how system work , appointment cancelled . What's the point in calling to get an appointment, if you have to wait so long .
Visited June 2024
Review titled Lakeside Healthcare
Replied on 09 July 2024
Dear Patient, Thank you for your feedback. We are sorry to hear you have experienced difficulty with our booking system getting an appointment. If you would like to email us at northantsicb.lscorbyaccess@nhs.net should you wish to speak about this matter and discuss further. Best Regards, Lakeside Healthcare