Lakeside Healthcare
Forest Gate Medical Centre, Forest Gate Road, Corby, NN17 1TRContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Above and beyond
Rated 3 stars out of 5
by Anonymous - Posted on 05 June 2024
I have recently been seen by a GP who was nothing short of fantastic. He followed up with test results as promised and has gone above and beyond to help and reassure me. My main criticism would be the difficulty in getting through on the phone and general lack of appointments. Once you get seen, the service is excellent
Visited May 2024
Review titled Lakeside Healthcare
Replied on 17 June 2024
Dear Patient. Thank you for taking time to share your feedback and experience with us. We are thrilled to hear that you had such a positive interaction with your GP and that you felt supported and reassured throughout your care. We apologise for the difficulties you experienced in getting through on the phone and the limited availability of appointments. We understand how frustrating this can be and are continually working to improve this. Have you heard of our new online consultation platform, Anima? Here you can submit any medical queries etc you may have. Just follow the link to sign up! Anima (thelakesidesurgery.co.uk) Alternatively please do not hesitate to contact us and our reception team would be happy to help set up an account on your behalf. We hope this helps and thank you for your patience and understanding. Best Regards, Lakeside Healthcare
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Review titled Awful
Rated 1 star out of 5
by Lung cancer patient - Posted on 28 May 2024
Reception staff are aggressive with no empathy. Called to day as issues booking a multiple issue appointment and was told with over 50,000 other patients it's unfair to deal with more issues for one patient. I advised if someone has an issue needing dealt with, it should be, it's not a cold sore i want looked at, it's serious issues including pain management, purse souter removal and wound review, sick note and swelling of left leg. Also ongoing issues. I was advised to go to the Urgent care centre. The usual reply a patient gets, even the Cancer patients. Seems to me this surgery keeps registering patients for the fee they charge the NHS for each patient they have on their books but have no capacity to treat their issues. Seems like a real money maker to me and people wonder why the NHS seems like an endless money pit. GP practices such as Lakeside are nothing more than a business, making as much profit as possible all costing the NHS and putting patients at risk. It's all wrong.
Visited May 2024
Review titled Lakeside Healthcare
Replied on 10 June 2024
We are very sorry to read this and would really like the opportunity to look into this and rectify this. Please can you email the surgery on northantsicb.lscorbyaccess@nhs.net with your details so that we can call you to discuss this further as this should not have happened.
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Review titled Great practice
Rated 5 stars out of 5
by Elaine Sullivan - Posted on 12 April 2024
The Doctor was very informative and professional and was helpful in trying to meet my medical needs.
Visited April 2024
Review titled Lakeside Healthcare
Replied on 17 June 2024
Hi Elaine. Thank you for sharing your positive experience with us! We are delighted to hear that the doctor was informative, professional and helpful in attending to your medical needs. Our team strives to provide the highest level of care and support and it is rewarding to know that we met those expectations. Your feedback is important to us and greatly appreciated. Best Regards, Lakeside Healthcare.
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Review titled Great nurse
Rated 5 stars out of 5
by Jane Warren - Posted on 15 April 2024
The nurse who took my stiches outwas very nice and very good at her job. The whole experience was better that I thought it would be.
Visited April 2024
Review titled Lakeside Healthcare
Replied on 17 June 2024
Hi Jane. Thank you for taking the time to share your positive experience with us. We are delighted to hear that the nurse who removed your stitches was both kind and skilled, making the procedure more comfortable than you anticipated. Best Regards, Lakeside Healthcare
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Review titled Good service today
Rated 4 stars out of 5
by Anonymous - Posted on 24 April 2024
I’ve been having weekly injections for the last month, that in itself has been great. Getting it setup however wasn’t so good! It took far too long to get set up! The nurse that’s been doing the injections and arranging for the next one, had been marvellous. She was polite, kind, well informed and in turn informative!
Visited April 2024
Review titled Lakeside Healthcare
Replied on 17 June 2024
Dear Patient. Thank you for sharing your experience with us. We are pleased to hear that your weekly injections have been going well and that the nurse administering them has been marvellous. It's wonderful to know that she has been polite, kind, well-informed, and informative throughout your treatment. We apologise for the initial difficulties you faced in getting the setup arranged. We understand how important it is to have a smooth and timely process and appreciate your patience during that period. Your feedback is valuable and will help us improve our services. Best Regards, Lakeside Healthcare.
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Review titled Fab service
Rated 5 stars out of 5
by Anonymous - Posted on 13 March 2024
Called in for a review and possible participation on diabetic diet programme. Very impressed with presentation of programme, info given and quality of answers to my questions.
Visited March 2024
Review titled Lakeside Healthcare
Replied on 17 June 2024
Dear Patient, we are delighted to hear that you were impressed with our diabetes remission programme presentation. Ensuring our patients receive comprehensive and informative support is a priority for us. Your positive feedback is truly appreciated. Best Regards, Lakeside Healtchcare
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Review titled Hormone jab
Rated 4 stars out of 5
by charlie bailey - Posted on 22 April 2024
Very professional the jab site was a bit sore this time for a couple of days but apart from that everything was okay
Visited March 2024
Review titled Lakeside Healthcare
Replied on 17 June 2024
Dear Charlie, thank you for taking time to share your experience. We are glad to know that you found our service professional. Your feedback is important to us and thank you for your understanding. Best Regards, Lakeside Healthcare.
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Review titled Diabetes referral
Rated 5 stars out of 5
by Jennie - Posted on 13 March 2024
The information was really good, clear and precise. The Dr was helpful and answered all questions and got back in a timely manner. Excellent service
Visited March 2024
Review titled Lakeside Healthcare
Replied on 17 June 2024
Dear Jennie, thank you for your positive feedback. We are happy to hear that you found the information provided during your review and diabetic diet programme presentation clear, precise, and valuable. We shall pass your comments over to the doctor that led this service. Best regards, Lakeside Healthcare
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Review titled awful
Rated 1 star out of 5
by Anonymous - Posted on 21 March 2024
Called today just wanted to change my password so I could order repeat prescription waited for 1hr and 30 mins in queue wast stuck at number 2 for 30 minutes so hung up. Will have to go to practice itself to get resolved. Should have separate number for account issues, useless trying to get through been trying for 4 days.
Visited March 2024
Review titled Lakeside Healthcare
Replied on 17 June 2024
Dear Patient, thank you for bringing this to our attention and we sincerely apologise for the inconvenience you experienced while trying to change your password and order a repeat prescription. We understand your frustration with the long wait times and difficulty in reaching us by phone. If there is anything else we can assist you with or if you have further feedback, please feel free to contact us directly. Best Regards, Lakeside Healthcare.
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Review titled Good Consultation
Rated 4 stars out of 5
by Mark - Posted on 14 March 2024
I was invited to attend a group consultation as a potential candidate for the NHS soup & shake program. The presentation was well delivered by a doctor that had followed a similar program. It provided a good understanding of the nature of Type 2 diabetes and the benefits of joining the soup & shake program. It also covered an overview of the support that we would receive to complete the program. A good question and answer session then followed and this gained good participation. We were also given the opportunity to taste samples of several of the recipes. I believe all attendees signed up to the program and I am keen to get started as soon as possible.
Visited March 2024
Review titled Lakeside Healthcare
Replied on 17 June 2024
Dear Mark, thank you for sharing your feedback with us. We are delighted to hear that you found the group consultation for the NHS diabetes remission programme so informative and well-delivered. We are pleased that the question-and-answer session was engaging. If you have any further questions or need assistance as you begin the program, please do not hesitate to reach out. We are here to help. Best Regards, Lakeside Healthcare