Lakeside Medical
Lakeside Health Centre, Yarnton Way, London, Greater London, SE2 9LHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Good practice
Rated 4 stars out of 5
by Kevin knight - Posted on 07 March 2025
I have been registered with Lakeside medical centre. Between 5 - 6 years, and I have never been let down or had to make a complaint. I had a phone appointment on Thursday 06/03/25. Which was a check up on my wellbeing and regarding my medication was all in order. The pharmacist, was very polite and helpful and mainly understanding! I was allowed to take my time with questions and answers. I find very important because of my health condition, I need to absorb the information I receive and be able to reply at my own pace! I can only compliment the NHS staff at this medical centre, from GPS, nurses, receptionists, back room staff and of course the cleaners who keep all areas clean and tidy. One note for our receptionists! If they seem to be having a rough day, tough day, difficult day, trying day, off day or any one of those days! As patience's must remember, they are under a lot of difficulty and stressful time's and may not have all the answers you are looking for, at that precise moment! Also remember to give them a thank you and a thanks for being there !
Visited March 2025
Lakeside Medical has not yet replied.
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Review titled Great Service
Rated 5 stars out of 5
by Marcus - Posted on 04 March 2025
Visited to have a blood preasure check following a recent hospital visit. It was only a few minutes before I was seen. Everyone was very friendly and helpful and seemed to genuinely care for my health and well being. Really please with the experiance.
Visited March 2025
Lakeside Medical has not yet replied.
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Review titled No understanding at all
by Carla Huntley - Posted on 22 February 2025
I don't know how to do a face to face appointment so missed my appointment never got told how to, I'm desperate for an appointment and at my whits end, I'm so depressed and need help, I feel so alone and helpless and can't get any help as I don't know how
Visited February 2025
Lakeside Medical has not yet replied.
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Review titled Yes, good for attacking people good service.
Rated 4 stars out of 5
by David Uchechukwu - Posted on 26 February 2025
Thank you for sending me this note.just because your have a good service and I love that .thank for good attention for people. Thanks
Visited February 2025
Lakeside Medical has not yet replied.
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Review titled Great GP Practice /Surgery
Rated 5 stars out of 5
by Marie - Posted on 15 February 2025
I fully recommend this GP practice. The staff arefriendly and efficient. It’s been effortless everytime . I went for a back pain issue. Was appointed a chiropractor plus blood and urine tests.
Visited February 2025
Lakeside Medical has not yet replied.
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Review titled Great experience
Rated 5 stars out of 5
by OLUSOLA SOPHIA ANYANWU - Posted on 28 February 2025
I received professional and caring attention, knowledgeable and practical advice concerning my health issue. The receptionists were approachable, helpful and cordial. I left the clinic feeling very satisfied and assured.
Visited February 2025
Lakeside Medical has not yet replied.
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Review titled Good 👍 👍 👍
Rated 5 stars out of 5
by MAKANJUOLA MONSURU OWOLABI - Posted on 14 February 2025
The medical lady did her best. She listened to me. She allowed me to tell her exactly how I was feeling. Without interjections. I felt like my problems are over. 👍 👌
Visited February 2025
Lakeside Medical has not yet replied.
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Review titled Amazing dedication
Rated 5 stars out of 5
by Pure dedication - Posted on 20 December 2024
I would like to commend and appreciate my doctor for being the most supportive, helpful, dedicated doctor I know. His beside manners are next to none. He doesn’t make you feel rushed or that you’re just another number he needs to see. He is focused and attentive to your needs and concerns and helps to find a solution. I am very grateful and appreciative of this young man and I hope others will recognise him for his great contributions.
Visited December 2024
Lakeside Medical has not yet replied.
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Review titled Terribly poor reception service
Rated 1 star out of 5
by Anonymous - Posted on 12 November 2024
I got an appointment, which was cancelled a couple hours before it. I can't use my phone during work, I faced to the cancellation when I got to the Gp. It made me upset, as it is hard to make time off from work. They daid sorry and booked me in again. For the second time, they tried to cancel my appointment 20 minutes before it. I said I can't make new appointments, as Im working. I can't always ask my manager to make me time off again, bcos the Gp receptionist is not able to manage their slots properly. The lady said, fine, just come in, we can send you to a different nurse. I arrived 10 minutes before, checked in, sat down. I was waiting patently. After 40 minutes I asked for help at the reception, where the lady said, I did jot check in. She went back, I heard her colleague said, we tried to cancel her appointment. She came back to me. She said, when I logged in it said on the screen my appointment was denied. I clearly remember, when I logged in it said, take a sit and wait for the call. So, I asked why is she lieing to me? She did not say sorry, that I have to wait for so long and it is so unfortunate what had happened. She tried toput it on me. She just said if I want she can rebook my appointment for the 3rd! time. I was disappointed and angry. I went to work. I felt I was let down, lied to and there's nothing I can do about. But what made me even more upset and helped me to decide to share my bad experience was... this afternoon I got a message from the Lakeside Medical Practice that their records indicate that I missed an appointment today!!!! This is absolutely unacceptable. What is going on with that reception? Please be kind to keep an eye on the reception team and don't let them to bring the surgery's level down. Once you can get through that terrible poor reception service, the doctors are doing their job fine.
Visited November 2024
Lakeside Medical has not yet replied.
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Review titled Brilliant practice
Rated 5 stars out of 5
by Suzanne Blackman - Posted on 07 November 2024
My recent visit was excellent. All staff are professional and helpful. Waiting times are no longer than 10 minutes after appoinment time. And the doctor i saw listened to my problem and got to the bottom of the problem quickly
Visited November 2024
Lakeside Medical has not yet replied.