Lakeside Medical
Lakeside Health Centre, Yarnton Way, London, Greater London, SE2 9LHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Poor experience as practice is too busy
Rated 4 stars out of 5
by A Sliackiene - Posted on 15 January 2024
Even though our family lives nearby and this is our local healthcare provider, we don't usually get hold of a GP, or there are no appointments left after waiting on the phone queue, and most of the time I end up calling 111 for help and guidance, and have to take my 4 year old twins to the hospital a&e just to be prescribed antibiotics. This poor local healthcare service is costing our family quite a lot of stress and money, also my sons are staying longer on the mend because of the delay in care, we have to spendhalf day at a&e with unwell kid (pay for taxi to commute to/from hospital), and take kids off nursery to recover, also pay private nanny for their care. All this could be reduce or avoided just if we had received care in time. If we had proper care and attention from the Lakeside Medical Practice we need at the time when kids are unwell, there wouldn't be such a long recovery time for them, no wasting of 111 and a&e staff resources!!, and our time. I believe this practice needs better management of their staff and diaries or registering less new patients to manage the care of their existing patients in proper and timely manner.
Visited January 2024
Lakeside Medical has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 22 January 2024
Everything was explained well ,and we were received warmly at the reception and the doctor was thorough.
Visited January 2024
Lakeside Medical has not yet replied.
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Review titled Friendly Professional Great Practice
Rated 5 stars out of 5
by Miss Byrne - Posted on 08 December 2023
My visit from first entering the Practice from the Great Reception Team to My Gp Consultation I was given a Professional First Class Service and High Standard Consultation and left Very Pleased with all my Care and Needs taken care off .
Visited December 2023
Lakeside Medical has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by AYO - Posted on 08 December 2023
The nurse was vey nice welcoming and helpful while been professional.the front desk too were also professional and attend to you as soon as they can . The GP who attended to me was also very nice ,welcoming and took her time to explain things and made me feel at ease Overall it was a good experience and I wouldn’t hesitate to go there if I need to or recommend the place .
Visited December 2023
Lakeside Medical has not yet replied.
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Review titled Super Practice
Rated 5 stars out of 5
by Samuel Okomolehin - Posted on 09 January 2024
I was given prompt attention by the Reception. The environment was neat and attractive. My consultant was friendly and courteous. She gave me another appointment for the following day again based on her finding on the first day. Her action gave me further positive impression about the Practice
Visited December 2023
Lakeside Medical has not yet replied.
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Review titled Poor service
Rated 1 star out of 5
by Anonymous - Posted on 12 December 2023
The receptionist here are very rude, they do not treat people kindly, they are not helpful, you have to be standing there and they won’t even acknowledge you, be asking them questions and get a very rude response and look. Major let down as the other medical staffs do their best to be helpful and kind to the patients. They should be ashamed working in a people facing job. It’s just awful that you get treated that way, especially when you also work in healthcare and facing patients each day and treat them with dignity and respect, then you get treated so badly in the same area you work for. I hope the management send them for training on how to treat people with dignity and respect especially in this diverse place. And if they really cannot stand treating people kindly, maybe they should look for another job where they do not need to face people, because from the look of it, they are not capable of doing their job right.
Visited December 2023
Lakeside Medical has not yet replied.
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Review titled Gp was exceptional
Rated 5 stars out of 5
by Mutsayi H - Posted on 01 December 2023
I didnt have any difficulties booking an appointment, I was seen on time and the doctor really listened to my concerns. She gave me advice, offered me treatment and made referrals for aftercare. I really was impressed and happy to be seen by this very professional young doctor. She made a world of difference to me.
Visited November 2023
Lakeside Medical has not yet replied.
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Review titled Service Improvements
Rated 4 stars out of 5
by Anthony Famosaya - Posted on 07 December 2023
I have been registered at this surgery since 2007. At the beginning the services were very good all round, but noticed a very bad customer service attitude at the reception about 3 to 4 years ago. Recently, I have noticed a lot of improvement from the Reception staff, better attitude towards patients, more professional and improved customer service attitude. I will like to give credit where due, certainly the staff in the front desk and the back office are making good efforts at improving the standard. Well done and thanks to everyone that are making this possible.
Visited November 2023
Lakeside Medical has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 18 November 2023
The receptionist was nice,I got an immediate call back has promised same day within few hours. The nurse that attended to me was very nice and friendly. Overall satisfied with their services
Visited November 2023
Lakeside Medical has not yet replied.
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Review titled So well organised
Rated 5 stars out of 5
by Jean - Posted on 27 October 2023
As always the Flu / COVID clinic was run perfectly. The girls that organise it do so brilliantly. Nurses are great as always. In and out in minutes. Keep up the good work.
Visited October 2023
Lakeside Medical has not yet replied.