Lambgates Health Centre
Wesley Street, Hadfield, Glossop, Derbyshire, SK13 1DJContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled NHS at its best
Rated 5 stars out of 5
by Tony Salt - Posted on 07 December 2023
After seeing my GP I had an urgent referral to the Rhumitology department at Tameside. Within two hours of seeing my GP I had a phone call from Tameside offering a choice of appointments. The consultant prescribed steroids and said she would try to speed the process due to me being in pain. I later phoned the Rhumitology department and spoke to the secretary. The secretary found my notes and arranged to email them to my GP for approval. I spoke to the lady on reception ant my local surgery and asked if she could help speed the process. She returned my call within the hour saying the prescription had been approved and sent to my local chemist. Repeat prescriptions at my local chemist usually take 8/10 days but when I visited and explained the situation my prescription was made up while I waited. The empathy, efficiency and professionalism that everyone demonstrated was outstanding. It was the NHS at so many levels at its best and I wish to say thank you.
Visited September 2023
Review titled Lambgates Health Centre
Replied on 08 December 2023
Good afternoon Mr Salt Thank you so much for your review in regards to your experience recently, Its so fantastic to hear and I will ensure this is shared with all our team - Thank you again Kind Regards Mrs Sharon Snape Practice Manager
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Review titled Outstanding practice
Rated 5 stars out of 5
by Patrick - Posted on 11 August 2023
I have always had outstanding services from this practice. I have had many issues dealt with in a professional manner
Visited August 2023
Review titled Lambgates Health Centre
Replied on 14 August 2023
Dear Patrick Thank you for your feedback in regards to the services you receive at Lambgates Health Centre. We appreciate you taking the time to do this and I will ensure this is shared with the full team. Kind regards Mrs Sharon Snape Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by John Chadwick - Posted on 05 July 2023
Always treated with respect and helpful doctor and staff. Feel like you really matter to them. The person I saw has followed my progress and helped me with any problems. Usually fairly easy to get appointments.
Visited July 2023
Review titled Lambgates Health Centre
Replied on 06 July 2023
Dear Mr Chadwick Thank you for your recent review. We really appreciate your feedback and I will ensure that this is shared with our full primary care team. It is always lovely to hear from our patients as it is always our aim to offer the best care we can for all our patients. Kind regards Mrs Sharon Snape Practice Manager
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Review titled Not up to usual standard
Rated 2 stars out of 5
by Anonymous - Posted on 28 July 2023
Disappointed. I have been a patient at Lambgates for over 25 years and have always been impressed with the staff and treatment, but unfortunately I am worried and feel very let down as a request for an urgent prescription was rejected. My medication needs to be carefully checked regularly as it can be dangerous to overdose, or not take enough. Also, the test strips requested have a use by date and the machine rejects out of date test strips, so need to be used within a limited time (within a few months). I do not waste the surgery's time and check my INR myself at home, every week and sometimes twice when keeping my INR within range. I purchased an expensive machine (with permission from Lambgates) so was upset and stressed when my prescription request was rejected, without any explanation! Occasionally there can be an error with the test, or my INR needs to be checked again a few days later. So I use extra strips. I need to request a prescription early to give the Pharmacy enough time to order them and have in stock. Its such a shame that a normally well run and efficient Health Centre has been let down by something like this.
Visited July 2023
Review titled Lambgates Health Centre
Replied on 03 August 2023
Dear Patient I am so very sorry to hear of your difficulties in regards to your recent medication review. Please if not already done so - contact the surgery and ask to speak to one of the Management team who will do their upmost to address and sort out your medication issues as a matter of urgency - Please accept our apologies Kind regards Mrs Sharon Snape Practice Manager
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Review titled Problem sorted quickly
Rated 4 stars out of 5
by Anonymous - Posted on 29 July 2023
I recently left a review regarding my disappointment regarding my prescription being rejected. The surgery quickly rectified the problem and I would like to thank the surgery for acting so quickly. It was rather upsetting as I have always been pleased with everyone there before. I understand how difficult things are with the NHS at present, and rules have to be obeyed, but I have never had this issue before. Thank you again for your immediate response. My trust in the surgery is now rectified.
Visited July 2023
Review titled Lambgates Health Centre
Replied on 03 August 2023
Dear Patient Thank you for your feedback on your recent experience at Lambgates Health Centre. I am very pleased to see that your issues were rectified by the primary care team quickly . many thanks Mrs Sharon Snape Practice Manager
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Review titled Excellent practice
Rated 5 stars out of 5
by Mr james mummery - Posted on 29 July 2023
Always receive a good experience at this practice,I've never been less than happy with the way my appointments have been dealt with
Visited July 2023
Review titled Lambgates Health Centre
Replied on 03 August 2023
Dear Mr Mummery Thank you for your feedback on the services you have received at Lambgates Health Centre. I will ensure that this is shared with the whole primary care team - Kind regards Mrs Sharon Snape Practice Manager
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Review titled Good practice
Rated 5 stars out of 5
by Anonymous - Posted on 05 July 2023
Quick appointment granted, very pleasant GP. Excellant manner and understanding. Would recommend the GP and practice.
Visited July 2023
Review titled Lambgates Health Centre
Replied on 05 July 2023
Dear Patient Thank you for your review in regards to your recent visit - it is always great and appreciated to hear how our patients find our services as we always aim to provide the best for our patients - I will ensure that your review is shared with the full team, Kind regards Mrs Sharon Snape Practice Manager
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Review titled Excellent nurses
Rated 5 stars out of 5
by Janet - Posted on 19 July 2023
A very efficient service. Staff are friendly, knowledgeable and competent. One gets a feeling of confidence in their work.
Visited July 2023
Review titled Lambgates Health Centre
Replied on 03 August 2023
Dear Janet Many thanks for your recent review and feedback in regards to the efficient service you receive at Lambgates Health Centre. I will ensure this is shared with the full primary care team - Many thanks Mrs Sharon Snape Practice Manager
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 12 June 2023
All the staff treated me with respect. Nothing was too much trouble. The surgery was spotless. Very handy being able to use the bottom entrance due to the front carpark being full.
Visited June 2023
Review titled Lambgates Health Centre
Replied on 05 July 2023
Dear Patient Thank you for your feedback in relation to your experience when using Lambgates Health Centre service. I will ensure your comments are shared with the full team, Kind regards Mrs Sharon Snape Practice Manager
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Review titled Great experience
Rated 5 stars out of 5
by Anonymous - Posted on 08 June 2023
From the receptionist to the doctor I saw nothing was too much. All my questions were answered and I didn't feel rushed
Visited June 2023
Review titled Lambgates Health Centre
Replied on 12 June 2023
Dear patient Thank you for you feedback in relation to your treatment at Lambgates Health Centre I will ensure this is shared with the full primary care team. Kind regards Sharon Snape Practice Manager