Lancelot Medical Centre
19 Lancelot Road, Wembley, Middlesex, HA0 2ALContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Lancelot medical center
Rated 4 stars out of 5
by Anonymous - Posted on 02 August 2024
Today I had an appointment with my gp and he didn't have a appropriate behaviour ; He didn't behave me right and his behaviour wasn't respectful.
Visited August 2024
Review titled Lancelot Medical Centre
Replied on 19 December 2024
Dear Patient, Thank you for your feedback. We are very sorry to hear about your experience during your recent appointment. It is our priority to ensure that every patient feels respected, valued, and comfortable during their visit, and we deeply regret that this was not the case for you.We take concerns about behavior very seriously and will look into this matter to ensure our high standards of professionalism and respect are maintained at all times. If you’d like to provide more details or discuss your concerns further, please don’t hesitate to contact our Practice Manager Zarqa Kazmi. Thank you for bringing this to our attention. Your feedback is invaluable in helping us improve our services and patient care.
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Review titled Not happy
Rated 2 stars out of 5
by Nilamben Patel - Posted on 17 July 2024
Doctor should ask about my health issues to check my health history but I was the one saying everything about my health. She took my details within 5 min and I am not happy about check up. She should give me more knowledge about my health problem. Poor service.
Visited July 2024
Review titled Lancelot Medical Centre
Replied on 19 December 2024
Dear Nilamben Thank you for sharing your feedback. We’re sorry to hear that your recent experience did not meet your expectations, and we truly regret any dissatisfaction you felt regarding your consultation. Our goal is to ensure every patient feels heard, informed, and confident about their care. We apologize if you felt the check-up was rushed or that there wasn’t enough time to fully address your concerns. Your health and understanding of your condition are very important to us, and we’ll take your feedback into account to improve the way we communicate with and support our patients. If you’d like to discuss your concerns further or require additional information about your health condition, please don’t hesitate to contact us directly to Practice Manager Zarqa Kazmi. We’d be happy to assist you and address any outstanding questions you may have .Thank you for bringing this to our attention, and we hope to provide you with a better experience in the future.
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Review titled No recomend
Rated 1 star out of 5
by Anonymous - Posted on 26 October 2023
I had a bad experience with my treatment and my daughter document. The Dr reduced my medication when I went to collect my medication the pharmacy said you don't have any medication to collect.I have 4 days without any medication which affected my health.I came back today to my GP which they checked what the Dr said and send my prescription to the pharmacy. Also ,they keep my approximately 2 weeks with my daughter document which I said to them it will expire on 27 of October 2023 they said to me on 26 of October 2023 the first appointment will be on 15 Of November 2023 and telephone appointment. Unfortunately bad experience.
Visited October 2023
Review titled Lancelot Medical Centre
Replied on 19 December 2024
Thank you for taking the time to share your feedback. We deeply regret to hear about your experience and sincerely apologize for the inconvenience and distress caused. We strive to provide the best care for our patients, and it is clear in this instance that we fell short of your expectations. We are especially sorry for the delay in processing your prescription and for the miscommunication regarding your daughter’s documents and appointment. Please be assured that we take your concerns seriously. We will thoroughly review what happened to ensure such issues do not occur in the future. If you would like to discuss this matter further or if there is anything we can do to address your concerns, please do not hesitate to contact Practice Manager Zarqa Kazmi directly at 02089030609. Your feedback is invaluable in helping us improve, and we thank you for bringing this to our attention.