Lander Medical Practice
Truro Health Park, Infirmary Hill, Truro, Cornwall, TR1 2JAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Lack of choice
Rated 3 stars out of 5
by Anonymous - Posted on 10 April 2024
I have just come online to check the reviews for Lander Medical and I am a bit surprised at some of the replies to previous reviews. The review commenting on only having two practises in Truro obviously means Three Spires or Lander. Not Lander Truro and Lander Threemilestone. The person who wrote that review is correct. I tried to switch to the other GP surgery today and was told they don't take on Lander patients. Which effectively takes away our right to choose better care. It's a disappointing surgery and if you've just moved to the area - choose between the two surgeries very carefully because once you've made your choice you're stuck for life (unless you move out of Truro of course)
Visited February 2024
Lander Medical Practice has not yet replied.
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Review titled Lacking compassion
Rated 2 stars out of 5
by Anonymous - Posted on 20 November 2023
I have been a patient with Lander for about 10 years. in that time I've seen Lander perform well and go through a pandemic and come out the other side. But in the last year I've noticed more and more people are openly unhappy with this practice. and me too. I feel like I cannot talk to my GP without my GP dismissing me, patronising me and making me feel like a waste of time. I now avoid going and sometimes I put my own health at risk- I'm under consultant care and I'm encouraged to seek medical help when required. Last week, a receptionist talked over me, made me feel silly and then gave me incorrect medical advice. Thankfully I didn't follow this. It's just the lack of respect for unwell patients. The tone from the doctors (on the phone, in person and via text!) I can confirm that this doctor surgery has a poor reputation in Truro and the surrounding area. Their reputation is so negative it's effectively blocking people from accessing the care they need.
Visited November 2023
Review titled Lander Medical Practice
Replied on 20 November 2023
Dear Patient, Thank you for your comments. I am very sorry to hear that you are unhappy with the care received at the practice. If you would like to email us with details of your complaints, we can do our best to address the issues. Please write to ciosicb.letter-landerpractice @nhs.net. We encourage feedback, both good or bad as this gives us an opportunity to review and improve our service to you. The information provided can then also be used for training our staff. You certainly should not feel that you cannot contact us regarding your health issues. Lisa Mason. Practice Manager
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Review titled Superb treatment
Rated 5 stars out of 5
by Anonymous - Posted on 20 December 2023
I had to visit the practice nurses for a dressing to be checked and changed a number of times over a number of weeks, each time I was treated with patience and respect and their kindness was wonderful. Thank you wonderful nurses and staff at Lander Medical practice .
Visited October 2023
Review titled Lander Medical Practice
Replied on 21 December 2023
Many thanks for your wonderful comments. We receive many messages but to have such positive feedback is always appreciated. I will pass on your message to our nursing team and staff at Lander.
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Review titled Just mediocre at best
Rated 3 stars out of 5
by Anonymous - Posted on 27 October 2023
I live in Threemilestone and we have a choice of two GP surgeries. if you're with Lander and want to switch to other you are told you can't. and Visa Versa. The lack of choice is depressing. I was in the community last week and the discussion was Lander Medical. The over-riding opinion is that if you have a long term health concern - you're unlikely to get an appointment when needed and then when you see a GP they're minimising, patronising and the village joke is "it's just viral" - even when some people end up in A&E with sepsis symptoms. I feel like it's a concern when you have an entire village who know they can't get an appointment, they know they'll never get the referral, and they know that they won't get taken seriously. Isn't that sad? The saddest thing is knowing that the care you're entitled to is not available. So when you're sick - there is nobody to help you. Would I recommend Lander? no. but when you are told you can't leave the practice - you're stuck there. It's a choice between lack of care or no care at all.
Visited August 2023
Review titled Lander Medical Practice
Replied on 30 October 2023
We are very sorry to hear this. If you are registered with Lander, our satellite surgery is at Threemilestone, they are not two separate practices and therefore you cannot leave one to register with the other, you are a registered at both. You may however be seen at whichever site you choose. You are able to register with an alternative practice should you wish. If you feel that you have been treated inappropriately or you would like us to look at your issue, please advise us by writing to ciosicb.letters-landerpractice@nhs.net. It is very difficult to look into issues if we do not know any details.
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Review titled Great Practice
Rated 5 stars out of 5
by Anonymous - Posted on 20 February 2023
Having ongoing health issues see me in the DR office quite often. The queue at 8am on the phone can be quite frustrating but if you join the online services can usually book on the day online. The receptionists are fab, polite and very helpful. I can always see my own Dr but when they aren't available on the day can see another if I want too. 10/10 for everything to do with this Dr surgery.
Visited February 2023
Lander Medical Practice has not yet replied.
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Review titled Really impressed
Rated 5 stars out of 5
by Anonymous - Posted on 09 December 2022
The phone was answered quickly and the receptionist was friendly, polite and helpful. The Doctor rang me back within an hour and was approachable, listened to my problem and we put a plan in place quickly - a blood test was booked for me the next day. At this blood test the nurse was warm, welcoming and professional and I was seen exactly at my appointment time. I will be able to access my results easily via the online system. Brilliant GP surgery, thank you!
Visited December 2022
Lander Medical Practice has not yet replied.