Langstone Way Surgery
28 Langstone Way, Mill Hill, London, Greater London, NW7 1GRContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Staff wonderful, doctors wonderful.
Rated 5 stars out of 5
by Colin Morgan - Posted on 23 August 2024
Sorted problem with one phone call. Very happy with my experience. Tables at chemist within one hour.
Visited August 2024
Review titled Langstone Way Surgery
Replied on 28 August 2024
Dear Mr Morgan, Thank you for your review. We are very glad to have been able to assist and that your issue was sorted out promptly.
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Review titled Diabetic nurse
Rated 4 stars out of 5
by Sylvia - Posted on 22 August 2024
This is part of my annual review. All I had was BP, weight and toes pricked. I have to wait till September to have the rest done. It would be much better for me if it could be done on the same visit to the surgery.
Visited August 2024
Review titled Langstone Way Surgery
Replied on 22 August 2024
Dear Sylvia, Thank you for taking the trouble to leave your review for us. Ideally we do aim to book the part of the diabetic review that you describe followed immediately by a review with our Advanced Nurse Practitioner, so that this is all done at the same visit. Unfortunately, given the time of year, we have staff members who would normally do these tasks on the same day, currently on annual leave. I am sorry about this. Hopefully, the next time you visit for a diabetic review, you will find that it can indeed all be done at one visit. We apologise for the inconvenience experienced on this occasion.
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Review titled Thorough check up
Rated 5 stars out of 5
by Lisa Lloyd-Smith - Posted on 09 August 2024
I emailed the surgery at 8am and was messaged that I had an appointment with the associate physician the same day. I was seen on time and the associate physician carefully checked my records for my ongoing condition before speaking to the Doctor who came into the room to speak with me . I left the surgery with a clear plan in mind for when the condition reoccurs along with other preventative measures I could take. More serious conditions that ran in my family were ruled out and my mind was put at rest. Thank you.
Visited August 2024
Review titled Langstone Way Surgery
Replied on 16 August 2024
Thank you for your kind comments and for taking the trouble to make them here. We are very pleased that you were happy with your appointment and the plan put in place to help you. We are glad to have been able to assist.
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Review titled Good practice with good doctor
Rated 4 stars out of 5
by Bing - Posted on 30 August 2024
The doctor was very helpful professionally. The clinic staff was very efficient and patient to solve my problems.
Visited August 2024
Review titled Langstone Way Surgery
Replied on 04 September 2024
Thank you for your kind and positive comments. We are very pleased to hear that you were so happy with the service received.
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Review titled No response from GP.
Rated 1 star out of 5
by Anonymous - Posted on 02 September 2024
Submitted an appointment request online at 8am two weeks ago, received a missed call from Dr. R at 9pm. I then received text message from Dr.R to response to his questioner through the link within the message; I replied immediately. Unfortunately I never heard from the surgery again, apart from getting a message to review their service three days later???!! How did the surgery assist me? I’ve only received a missed call and text messages, no response and follow up. This is ridiculous service! I guess they are too busy to even speak to anyone! They don’t take patients seriously. My partner had also received a terrible service from them recrntly. They are very ignorant
Visited August 2024
Review titled Langstone Way Surgery
Replied on 04 September 2024
Thank you for your comments. I am sorry you do not feel happy with the service received. If you have an appointment, we do ask that patients keep their phone nearby if they have booked an appointment so that they do not miss their call. The clinician will try at least twice to call you back and will send you a text to let you know they have tried to reach you if they do not get a response. Unfortunately, you might then have to try to book a further appointment, as the clinicians have a lot of patients to call and cannot try multiple times to try to reach any particular patient if they fail to reach you the first time. If you would contact the surgery, we would be happy to investigate what occurred with this appointment. I can assure you that the staff take patients very seriously in each and every case and we do our utmost to help as best we can.
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Review titled Good experience
Rated 5 stars out of 5
by Patricia Stockwell - Posted on 21 August 2024
Recently seen by the nurse. She was very friendly and reassuring and I had all questions answered and information provided.
Visited August 2024
Review titled Langstone Way Surgery
Replied on 22 August 2024
Dear Mrs Stockwell, Thank you for your positive feedback. We are very pleased to have been of assistance and that you had such a good experience at your appointment.
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Review titled Go elsewhere
Rated 1 star out of 5
by Rob Champion - Posted on 17 August 2024
It is impossible to speak/see a doctor. I eventually managed to submit an online submission at 8am. This took 4-5 days. If you wait till 8.03 they form is closed. The GP called and asked me to email prescription request. This has not been actioned. I will be moving myself and family elsewhere.
Visited August 2024
Review titled Langstone Way Surgery
Replied on 22 August 2024
Dear Mr Champion, Prescription requests do usually take a few days to be processed even if they are already on the patient's repeat medications list. New medications, as these were, need to be sent to us in writing by the hospital, then added to your medications list and finally issued once this has been done. Your notes show that you spoke to the doctor about your new medications on Thursday, 15th August and your email with a copy of the hospital letter was received on Monday 19th August. The medications were added to your list on Tuesday 20th and issued on Wednesday 21st August. We are sorry that booking an appointment at the surgery can be difficult at present. This is due to increased volume of patient requests, popularity of on-line booking and reduced funding to primary care in recent years, which has led to a decrease in the NHS workforce generally and to the staff we are able to employ.
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Review titled Impossible to contact the practice when elderly
Rated 2 stars out of 5
by Anonymous - Posted on 30 August 2024
I want to be able to phone the practice to make an appointment to see the Dr. At age 90, I cannot use the booking system and have to ask someone else to do it for me. When they try to use the system, it needs to be at 8.00am, as any later they miss the opportunity to send a message and have to try the next day. Because of this poor system since I moved to the practice over 2 years ago I have been unable to contact the Dr when I needed to. When eventually my daughter managed to send a message using the booking system, the response was speedy and efficient, on the same day. I have to go in to the practice to get any attention, and find the nurses and reception staff are both kind and helpful.
Visited August 2024
Review titled Langstone Way Surgery
Replied on 04 September 2024
Thank you for your comments. We are pleased that you have been happy with the staff and the service provided when you have needed it. We are sorry to hear that you find the on-line system difficult to use, however. Please be aware that you can also ring to book an appointment and do not need to use the on-line system only. We also have a list of elderly patients to which we would be glad to add your name to if you contact us. We prioritise our elderly and frail patients, so that if you are on the relevant list, you will be offered either a same day appointment or one in the next few days simply by ringing the surgery. Perhaps you can call and let us know who you are, so that we can check to see if you are already on a priority list or may need to be added to one. Thank you.
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Review titled Without a Doctors appointment I was seen
Rated 5 stars out of 5
by Colin Thomas - Posted on 21 August 2024
My blood pressure continued to rise, the nurse was very worried and made sure I was able to see a doctor as soon as possible. An emergency appointment was made within 20 mins in the surgery with a doctor who had appointments already booked.
Visited August 2024
Review titled Langstone Way Surgery
Replied on 22 August 2024
Dear Mr Thomas, Thank you for your very favourable review! We are happy that this issue was so promptly dealt with for you. We always try to prioritise any patient who has an urgent issue and we are pleased that this went smoothly for you on this occasion. We greatly appreciate your positive comments and are glad you had such a good experience.
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Review titled Good service
Rated 4 stars out of 5
by Anonymous - Posted on 22 August 2024
I was seen on time even 10 minutes earlier and was checked for what I had the appointment for and I also asked to be seen for a problem I developed on my second toe of my left foot. I was referred to be seen within 4 weeks by a relevant drpartment and I waiting
Visited August 2024
Review titled Langstone Way Surgery
Replied on 28 August 2024
Thank you for your review. We are very pleased that you had such a good experience of using the surgery. We hope that your hospital appointment goes well.