Langstone Way Surgery
28 Langstone Way, Mill Hill, London, Greater London, NW7 1GRContact details and opening times
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Reviews
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Review titled Worst practice
Rated 1 star out of 5
by Anonymous - Posted on 11 November 2022
It used to be a good practice several years ago. But now you can't really see a doctor there. I tried to book an appointment several times through the Accurex system at 8 am in the morning and every time I received the answer that the appointments are no longer available due to unusually large volume of requests. It is obvious that there is nothing unusual. There are a lot of new developments nearby and many people joined the practice. The practice is only working 3 hours on Thursdays and they are closed at about 18:30 during weekdays. They usually advise you to call out of hours clinic but what is the point then to be registered with that practice if you can only see the doctor in the other clinic which is not close to you. I think that NHS has to do some investigation so that the practice stays open for full day on Thursdays and additional hours during the weekdays.
Visited November 2022
Review titled Langstone Way Surgery
Replied on 11 November 2022
I am sorry that you have found it difficult to book an appointment. We are open from 8.00 AM until 6.30 PM from Monday to Friday and until 8.00 PM on Tuesday evenings and offer appointments at multiple sessions each day with a variety of clinicians. We offer hundreds of appointments per week with doctors, advanced nurse practitioners, a practice nurse, health care assistant and also with physiotherapists, care-coordinators, social prescribers, health and well-being coaches and also have the benefit of the help of pharmacists, via our Primary Care Network (PCN). There are also appointments available late evenings on weekdays and Saturdays via the hub surgeries for our PCN. Outside of these hours, patients do need to call 111. We triage requests as they come in to ensure that those with the most urgent problems are prioritised and offer appointments by phone, video, internet and in person wherever needed. Due to huge demand, appointments do get fully booked within a very short time each day. As in much of the NHS at present, we are short-staffed but minimise the impact of this on the service provision by employing locums. The clinicians regularly work well beyond their session times in order to contact patients with appointments the same day and to complete their admin work looking at tests and letters as well. We cannot ask them to do any more than they are doing without risking causing burn-out. We already retain some appointments daily for those who do not have internet access and need to ring the surgery instead, but in response to patients complaints that it is difficult to get an appointment, we have now decided to make a number of appointments available to be booked after 1.00 PM each working day also, to allow those who cannot try to book an appointment at 8.00 AM or have been unsuccessful another chance later on to book an appointment as well. In short, we are doing all we can. If you have any suggestions for how we can further improve the service, there is a suggestions book at reception or you can join the Patient Participation Group. I am sorry for the difficulties you have had booking an appointment and hope that the new system may help.