Larksfield and Arlesey Medical Practice
Larksfield & Arlesey Surgery, Arlesey Road, Stotfold, Hitchin, SG5 4HBContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Larksfield and Arlesey Medical Practice.
Reviews
-
Review titled Avoid this practice
Rated 1 star out of 5
by Anonymous - Posted on 25 January 2024
Arlesey Medical Centre was always a really good practice until the beginning of last year. You can never get an appointment on the day even if you in the queue spot on 8am. My daughter (age 10) needed an appointment and they were not able to help for 2 days. I called 11 which told us to go to Bedford Urgent Care. She was treated there but if symptoms didn't improve, I was told to go back to the GP. 4 days later, I tried to call as symptoms didn't improve and I have tried every day at 8am to log onto the link to complete a triage form but the service is not available every day for the last 5 days. I have taken my daughter to Qe2 who did various checks and said that she needs to be referred to paediatrician but this will need to be done by GP surgery. Call the GP surgery, they are still not able to confirm an appointment. What do you have to do get help? I feel so sorry for the reception staff, I can only imagine the verbal abuse they will be getting off the back of this 'new' process that doesn't make any sense at all.
Visited January 2024
Review titled Larksfield and Arlesey Medical Practice
Replied on 05 February 2024
We were sorry to read your feedback our triage form has been open at 8am each day we do hope you have been able to access this as we have increased the amount of requests we are able to manage recently . If you haven't please do contact our reception team who will be able to help you
-
Review titled Poor service
Rated 1 star out of 5
by Anonymous - Posted on 13 January 2024
I had an appointment online with a physio recommended by larksfield in December. They said they would email me excercises and did not. I went back in January to get a contact number. They make another appointment for a follow up phone call. I had no phone call.
Visited January 2024
Review titled Larksfield and Arlesey Medical Practice
Replied on 22 January 2024
I'm sorry to hear you did not receive your follow up exercises . If you are able to provide the surgery with your contact details we can look into this matter for you .
-
Review titled Poor service
Rated 1 star out of 5
by Keith Wilton - Posted on 22 February 2024
I was very ill with a chest infection. Trying the triage system was impossible even though I waited until the clock ticked over to 8 am, nothing! I phoned up only to be told if I didn’t like it complain to my MP! I did and then I got an appointment! I only wanted anti biotics! Very poor service! Never known anything like it! If I could have walked I would have gone to hospital or somewhere else!!
Visited January 2024
Review titled Larksfield and Arlesey Medical Practice
Replied on 22 February 2024
We were very sorry to read your complaint we certainly should not be advising patients that their only option is to complain to their MP. We currently have capacity for minor illness appointments following changes made to our rotas at the end of January. We do hope you have now recovered and hope that you see an improvement in the service going forward
-
Review titled Efficient and quick appointment and referral
Rated 5 stars out of 5
by Andrew Morgan - Posted on 10 January 2024
A big thank you to the practice for providing an appointment a day after I requested one for a new issue with an existing condition , resulting in me being referred to a secondary specialist where I was seen and treated within 2 weeks ! Excellent communication throughout the process via text. Thanks
Visited January 2024
Review titled Larksfield and Arlesey Medical Practice
Replied on 22 January 2024
Many Thanks for your positive feedback which we will feed back to our team. We were pleased to read that your referral was processed quickly and that you were seen and treated within 2 weeks .
-
Review titled Excellent Service and Experience
Rated 4 stars out of 5
by John McMillan - Posted on 31 December 2023
On the 28/12/23 I required an appointment for an irritable skin infection. In the past I had to phone the Surgery and wait to be acknowledged, only to be informed there is none available. On this occasion I was required to use the new Triage procedure and complete a form on-line. I had reservations on doing this due to some of the negative comments I had heard about the procedure. But I decided to make the effort and had a present surprise. The system was easy to complete,I got an immediate response from the NHS that my request had been received and within two hours I had an appointment for the following day at the Arlesey Medical Centre. The Receptionist and the Paramedic at the Centre were very friendly and most helpful.
Visited December 2023
Review titled Larksfield and Arlesey Medical Practice
Replied on 02 January 2024
Many thanks for taking the time to share your positive feedback which we will share with our team . We were pleased to read that our new triage system worked for you and that our team were helpful and friendly .
-
Review titled Disappointing service
Rated 1 star out of 5
by Anonymous - Posted on 29 November 2023
The Surgery has no records of me at all, history of my vaccines, cervical screening or any letters that might be required. This has been mentioned to me in two separate occasions. I have made a request for travel vaccines on the 24th of Oct as we had planned to travel on the first week of December. When my family and I turned up for the appointment the nurse advise us she did not have all the vaccines for children at Arlesey branch, so we had to be rescheduled. We agreed at the time and got rebooked, On the 28th November, the day of our appointment, I received a cancellation text at 10:40am, and another text re-booking us for the 12th December, when we would not be in the country (as per the form submitted to the surgery) I phoned the surgery and they could only apologise and advised we could go private and that either way the vaccines would not be effective as they are recommended to be done 2 weeks before travel. Receptionist also said ‘as we are were fully booked for the rest of the week, and paramedics are doing other things, we can only apologise’ I have requested a call from them to see what could be arranged and also try to get a hold of them for over 30 min with no answer.
Visited November 2023
Review titled Larksfield and Arlesey Medical Practice
Replied on 04 December 2023
I was sorry to read your review regarding travel vaccines , we do try to offer the NHS travel vaccine service dependent on availability of vaccines and capacity, however i appreciate your frustration at having arrived at the appointment and then informed we did not have stock . Unfortunately when we have staff sickness we do have to prioritise appointments we can offer and travel requests may be signposted elsewhere in these circumstances. In regards to the surgery have none of your health records .Please could you use the admin queries function on our website under appointments to send this to us as a query . This is will enable us to fully look into this matter for you Kind regards
-
Review titled Good service
Rated 3 stars out of 5
by Carol Hampton - Posted on 16 October 2023
Hello I must send a short report today the past two times have not been very good but today I put a request in this morning and was able to see the nurse a12 noon very good and the nurse was really nice and helpful! A thumbs up
Visited October 2023
Review titled Larksfield and Arlesey Medical Practice
Replied on 17 October 2023
Thank you for taking the time to give our team positive feedback , this really helps to build staff morale within our organisation .
-
Review titled Impossible to get appointments
Rated 1 star out of 5
by Anonymous - Posted on 11 October 2023
I’m 8 weeks pregnant with a fever and tonsillitis. I completed the form at 7am and then received a text at 6.30pm saying I couldn’t been seen today. I called 111 and got what I needed within a few hours but why is this now the norm? Only last week I saw a woman in the surgery in severe distress as she couldn’t get an appointment for her mental health. It’s scary to me how under resourced the surgery is for the size of the local population.
Visited October 2023
Larksfield and Arlesey Medical Practice has not yet replied.
-
Review titled Excellent Service and Experience
Rated 3 stars out of 5
by John McMillan - Posted on 05 September 2023
Both my wife and I had to book a Blood test for October. In the past the the experience was stressful. Long hourly waits on the telephone, then being told no appointments available. However, today 05/09/23 the experience was excellent, we got straight through on the telephone,the reception staff was friendly and most helpful and we both got an appointment with no fuss. We can criticise when it is due but we should also give credit when we receive good service. Thank You.
Visited September 2023
Review titled Larksfield and Arlesey Medical Practice
Replied on 12 September 2023
We were very pleased to read your positive comments and that you had a positive experience at our practice . Our team are fully committed to improving patient care in the future . Thank you for taking the time to leave positive feedback it really does mean the world to our teams
-
Review titled Not very good
Rated 1 star out of 5
by Roger Martyn Neville - Posted on 31 August 2023
am on apixaban, blood thinners, cut myself on 29th, could not stop bleeding, doctor told me to get blood test, tried online couldn't book one so went to surgery spoke to receptionist got booked in for 27th Sept, on 30th Aug cut started bleeding again, could not stop it, phoned 111 spoke to someone, bleeding stopped told me to contact surgery, phoned surgery, spoke to receptionist, explained situation and asked if I could speak to doctor, was told no appointments available so I asked if doctor could phone me, not too difficult I thought, but was told no telephone appointments available, receptionist then told me I could go to a walk in clinic, I asked where the nearest was she told me welwyn qe2, I asked how do I get there, down the a1 she replied, I think the receptionist missed the irony assuming I could drive, I appreciate I'm not the only person who needed advice, but surely a gp could make a phone call, the surgery is not efficient enough for the size Stotfold is now.
Visited August 2023
Review titled Larksfield and Arlesey Medical Practice
Replied on 12 September 2023
We were sorry to hear of your injury and experience . In these circumstances the correct advice would have been to attend an urgent care centre as we are not equip for such emergencies in primary care . Appointments are pre booked appointments in general practice . A doctor would not have been able to treat your condition over the telephone on this occasion . I do also appreciate its difficult when you don't drive and I'm sure if we had an appointment available our team would have fit you in , however if we have reached capacity we cannot squeeze patients into clinics.