Larksfield and Arlesey Medical Practice
Larksfield & Arlesey Surgery, Arlesey Road, Stotfold, Hitchin, SG5 4HBContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Larksfield and Arlesey Medical Practice.
Reviews
-
Review titled Awful experience
Rated 1 star out of 5
by Anonymous - Posted on 25 July 2023
My mum was in need of help regarding a mental health crisis. She called and was on hold for 35 minutes, in which time we drove to the surgery to get an appointment and was seen to quicker than the phone was answered. There were no appointments but explained it was mental health related and they said someone would call. A paramedic called who was nice, and got her an emergency appointment. On seeing the GP he had zero empathy, no compassion, and basically asked my mum what she wanted him to do. Not acceptable. It's difficult to get appointments here at this GP most of the time.
Visited July 2023
Review titled Larksfield and Arlesey Medical Practice
Replied on 26 July 2023
Good morning .We were sorry to read that your mum was in need of urgent mental health support . We Although we do try to accommodate urgent requests ; the majority of our appointments are taken early in the mornings on the day. We were pleased to read that our paramedic was able to contact you and arrange an appointment but sorry to read that you didn't feel the GP was not compassionate or empathetic . If you would like us to investigate this and request a response form the GP please write to us providing full details so that we can ask our G.P to reflect on the consultation. I have attached the below NHS link should you require urgent support in the future To avoid you having to hold on our telephone lines in a crisis https://www.nhs.uk/every-mind-matters/urgent-support/
-
Review titled Blood test results say book appointment but impossible
Rated 1 star out of 5
by Sue Eley - Posted on 05 June 2023
Last week I received message from surgery to book an appointment regarding my blood test results. Can't get an appointment via the phone, no appointments available on line. Cannot spend an hour a day holding on the phone.....so how do I discuss my test results and next steps? Why don't you offer an appointment when this is the case??
Visited June 2023
Review titled Larksfield and Arlesey Medical Practice
Replied on 12 June 2023
We were sorry to read you hadn't been able to obtain an appointment .We have now pre-booked one for you and sent you an SMS text to confirm . Due to staffing and system changes our appointment rotas are limited to 4 weeks in advance currently due to staffing and system preparation changes for when we move to a new triage system. We hope the system will help us to improve access going forwards for patients
-
Review titled Very poor practice
Rated 1 star out of 5
by Anonymous - Posted on 19 June 2023
This morning I took my neighbour who suffers dementia for an appointment for badly swollen hand. He was given an appointment for the 29th June. Surely this is not acceptable. What has happened to Marshfield surgery.
Visited June 2023
Review titled Larksfield and Arlesey Medical Practice
Replied on 26 June 2023
Good afternoon we were sorry to read about your neighbour and their hand and hope they have recovered . For injuries such as this we would normally recommend A&E so that any damage can be fully investigated , however i can appreciate this may be challenging in this case . We do now have an urgent triage team at the practice however initially this would be offered as a telephone call so we would not fully be able to assess. In August we are moving to a new booking system and we hope this alleviates some of the current pressure in regard to appointments and patient booking system .
-
Review titled Impossible to get an appointment
Rated 3 stars out of 5
by Chris - Posted on 16 June 2023
For the past week I have tried to book an appointment online but they are all gone within milliseconds of appearing. I have spent approximately an hour each day trying to get through on the phone but I never get through to speak to anyone and can't afford to keep holding on as I have to work. I am actually on the phone now whilst typing this review. Surely there must be a better system.
Visited June 2023
Review titled Larksfield and Arlesey Medical Practice
Replied on 26 June 2023
Unfortunately we are experiencing extremely high demand for appointments . When appointments are released online they go quickly. We have to balance the number of online appointments along with patients queuing for an appointment and patients telephoning . We are shortly moving to a new system which we hope improves access and prevents patients having to queue or wait on the telephone. The patients who can use are new system will be encouraged to do so to free up patients having to wait . You can also access advice through 111 if you are unable to contact the practice. If you need to be seen by a GP 111 will be able to book you an appointment with us the next day .
-
Review titled Terrible practice
Rated 2 stars out of 5
by Ryan foster - Posted on 17 May 2023
I don’t want to over exaggerate but inhale lost count how many times I’ve called this doctor bang on 8am to be put about 20th in the cue only when it gets to my turn there’s no more appointments left this has happened far to often for doctors surgery in my opinion and it just isn’t good enough
Visited May 2023
Review titled Larksfield and Arlesey Medical Practice
Replied on 18 May 2023
Good afternoon Ryan. We were sorry to read you have had difficulty obtaining an appointment but pleased to see you did manage to have a consultation on the same day of your feedback . Please do register for our online services going forward as this will prevent you having to call us at 8am . Kind regards Larksfield and Arlesey partners
-
Review titled Unbelievable
Rated 2 stars out of 5
by Anonymous - Posted on 26 April 2023
Today I waited over 1.5 hours in a telephone queue (it’s not unusual to wait in excess of an hour) which I was moving up! Having been stuck at nr 2 for around 20 mins I gave up and drove to the surgery only to find a note on the door saying it was closed for the afternoon for protected training time. I was clearly moving up the queue as others dropped out. Why oh why was there not a closed message on the line? Total waste of my time plus I was at work so a waste of their time too! Apparently there was a notification on Facebook. Sorry but I do not check Facebook every time I want to call the doctors. I find this disrespectful to patients.
Visited April 2023
Review titled Larksfield and Arlesey Medical Practice
Replied on 03 May 2023
We were sorry to read that this happened to you during our Protected training time. We have reported the problem to our telephone provider as all lines should have automatically gone off during this time and a message for patients to inform them of the closure. Our protected closure dates are on our website . By sharing information on Facebook , our website and a sign on the door it is not our intention to be disrespectful to patients but to communicate to as many patients as possible that the team are undergoing essential training on those dates .