Larksfield and Arlesey Medical Practice
Larksfield & Arlesey Surgery, Arlesey Road, Stotfold, Hitchin, SG5 4HBContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Answer machine
Rated 1 star out of 5
by Christine Winwood - Posted on 28 October 2022
I suggest when someone is waiting in the queue on the phone, when all the appointments have gone why not change the message to reflect this. So people aren't kept waiting for hours only to be told " no appointments left" and to save your receptionists getting abused
Visited October 2022
Review titled Larksfield and Arlesey Medical Practice
Replied on 31 October 2022
Dear Christine Many thanks for your feedback regarding appointments. All of our appointments are generally gone by 8.45 am, we now also release a higher volume of appointments online each morning. By using online appointments patients can free up our telephone lines for patients who need to call and avoid them having to wait as long in the queue. We are currently recruiting more reception staff to manage calls. Not all patients need to see a GP so changing the telephone lines may cause confusion if the patient can be seen by another health care professional. The practice has now implemented a zero tolerance against abuse, we want to care for our patients and while we appreciate the frustration nationally in general practice through lack of appointments v demand we will have no hesitation to remove patients from our service should they be found to be abusive to any of our team members.
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Review titled No appointments
Rated 1 star out of 5
by Susan jackson - Posted on 21 October 2022
Be trying to get a appointment for 5 days on the phone at 8 am same thing every day no 19 in the q , when u get through your told no appointments phone tomorrow very very poor service
Visited October 2022
Review titled Larksfield and Arlesey Medical Practice
Replied on 21 October 2022
Dear Susan Following our discussion on the telephone please do accept our apologies that you had difficulty obtaining an appointment. We are trying to improve accessibility and hope you see an improved service in the future. We have now recruited another two G.P's who start with us in February and have increased our locum capacity until then.
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Review titled Clearly overstretched
Rated 1 star out of 5
by Anonymous - Posted on 17 October 2022
I have been trying to book an appointment for five days having been advised my results were available and that I need to speak to or see a GP. I installed the new app but there are never any appointments. I do not have time to sit in the queue for an hour only to be told there are no appointments, and call again tomorrow, to go through the same routine. I dropped by today and was told there are no bookable appointments. The situation is unacceptable, bordering on the dangerous. If I need to be seen, surely the surgery should send me an appointment, just as the hospital do. If I cannot make that appointment, then it is up to me to contact and rebook. I feel for the staff, but something needs to change. This was never the case pre-pandemic.
Visited October 2022
Review titled Larksfield and Arlesey Medical Practice
Replied on 18 October 2022
Many thanks for your feedback . The practice is currently prioritising recruitment of clinical and non clinical staff as we are aware the current team is overstretched and has been for some time. We have recently reviewed the surgery process for patients who require a follow up appointment as we are aware that the previous process is inconvenient for patients. We are working with our teams to implement this going forward
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Review titled Disgrace - not a chance of seeing a doctor
Rated 1 star out of 5
by Frances Hockley - Posted on 17 October 2022
Having submitted on 2 occasions online BP readings, only 1 was partially received, we physically handed in a further set of BP readings on the 19th September. 4 weeks on I rang just before they break for lunch & there is no sign of the readings anywhere. I now have to call first thing in the morning to try to get an appointment, what for I ask myself as you only get a telephone appointment. The receptionists try hard, but must get a barrage of abuse due to patient frustration!!
Visited October 2022
Review titled Larksfield and Arlesey Medical Practice
Replied on 18 October 2022
Many thanks for your feedback . Could i please ask that you contact the Practice Manager who will be able to investigate this matter for you. Unfortunately, our receptionists are facing a high level of abuse at the practice we are working hard to bring staffing levels up and staff training upto date as new providers to ensure patients see an improvement in the service. while supporting the reception team to stay within the service following a difficult time for them