Larksfield and Arlesey Medical Practice
Larksfield & Arlesey Surgery, Arlesey Road, Stotfold, Hitchin, SG5 4HBContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Clearly overstretched
Rated 1 star out of 5
by Anonymous - Posted on 17 October 2022
I have been trying to book an appointment for five days having been advised my results were available and that I need to speak to or see a GP. I installed the new app but there are never any appointments. I do not have time to sit in the queue for an hour only to be told there are no appointments, and call again tomorrow, to go through the same routine. I dropped by today and was told there are no bookable appointments. The situation is unacceptable, bordering on the dangerous. If I need to be seen, surely the surgery should send me an appointment, just as the hospital do. If I cannot make that appointment, then it is up to me to contact and rebook. I feel for the staff, but something needs to change. This was never the case pre-pandemic.
Visited October 2022
Review titled Larksfield and Arlesey Medical Practice
Replied on 18 October 2022
Many thanks for your feedback . The practice is currently prioritising recruitment of clinical and non clinical staff as we are aware the current team is overstretched and has been for some time. We have recently reviewed the surgery process for patients who require a follow up appointment as we are aware that the previous process is inconvenient for patients. We are working with our teams to implement this going forward
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Review titled Disgrace - not a chance of seeing a doctor
Rated 1 star out of 5
by Frances Hockley - Posted on 17 October 2022
Having submitted on 2 occasions online BP readings, only 1 was partially received, we physically handed in a further set of BP readings on the 19th September. 4 weeks on I rang just before they break for lunch & there is no sign of the readings anywhere. I now have to call first thing in the morning to try to get an appointment, what for I ask myself as you only get a telephone appointment. The receptionists try hard, but must get a barrage of abuse due to patient frustration!!
Visited October 2022
Review titled Larksfield and Arlesey Medical Practice
Replied on 18 October 2022
Many thanks for your feedback . Could i please ask that you contact the Practice Manager who will be able to investigate this matter for you. Unfortunately, our receptionists are facing a high level of abuse at the practice we are working hard to bring staffing levels up and staff training upto date as new providers to ensure patients see an improvement in the service. while supporting the reception team to stay within the service following a difficult time for them