Larwood Surgery
56 Larwood Avenue, Worksop, S81 0HHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Fast Smart Triage
Rated 4 stars out of 5
by Anonymous - Posted on 07 November 2024
I used the smart triage that was easy to use and I managed to get a same day appointment which was fantastic. The GP I saw listened to everything I had to say and she was emphatic, kind and very helpful. She understood my situation and actually listened and gave excellent advice. I left feeling like someone had finally listened and understood how I felt.
Visited November 2024
Review titled Larwood Surgery
Replied on 25 November 2024
Dear Patient, We’re so pleased to hear that your experience with our Smart Triage system was smooth and that you were able to secure a same-day appointment. It’s wonderful to know that your consultation with the GP was empathetic, helpful, and truly made you feel heard and understood. Providing compassionate, patient-centered care is at the heart of what we do, and it’s rewarding to know we achieved that for you. Thank you for sharing your experience—it motivates our team to continue delivering the best care possible. If there’s anything more we can do to support you, please don’t hesitate to reach out. Best regards Emma Guest - Practice Manager
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Review titled Larwood
Rated 4 stars out of 5
by Sherri-Anne Brown - Posted on 07 November 2024
Long winded, but at least you can do it throughout the day and not just up and till 11am. I like the idea of choosing an appointment too.
Visited November 2024
Review titled Larwood Surgery
Replied on 20 November 2024
Dear Patient, Thank you for your feedback! We’re glad to hear you appreciate the flexibility of the system and the ability to choose an appointment that works for you. Improving accessibility and convenience for our patients is a priority, and it’s great to know the system is making a difference. If you have any suggestions for further improvements, we’d love to hear them! Best regards, Emma Guest - Practice Manager
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Review titled Improved care
Rated 4 stars out of 5
by Anonymous - Posted on 17 November 2024
For the first time in several years I felt I had an appointment where the doctor listened well and encouraged me to mention any problems that I felt I had. She has also since followed up on a enquiry.
Visited November 2024
Larwood Surgery has not yet replied.
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Review titled New online triage system
Rated 4 stars out of 5
by Anonymous - Posted on 07 November 2024
I used the new on-line triage service to make an appointment and found it to be very efficient. I immediately received a message to say that my request was being dealt with then a few minutes later received details of an appointment for the same day. Unfortunately I couldn't make the appointment time so I was instructed to contact the surgery. I did this and although I was 18th in the queue, I was given the option for a call back once I was first in the queue. I received my call back about 30 minutes later and rearranged a face to face appointment at the surgery for later on that same day. On attending the surgery I only waited a few minutes until I was called in and received a high level of information and service from the nurse practitioner, and was able to pick up my prescription on the way home. I found the whole experience very professional indeed.
Visited November 2024
Review titled Larwood Surgery
Replied on 25 November 2024
Dear Patient, We’re thrilled to hear that you found our new online triage service efficient and user-friendly. It’s great to know that the process worked smoothly for you, from receiving a same-day appointment to the call back system, which ensured you could adjust your appointment to a more suitable time. We’re also pleased that your in-surgery experience was positive and that you received a high level of care from our nurse practitioner. It’s always our goal to provide a seamless and professional service, so it’s wonderful to hear that every step of your journey met your expectations. Thank you for sharing your experience, as it helps us know what’s working well. If there’s anything else we can do for you, don’t hesitate to let us know. Kind regards, Emma Guest- Practice Manager
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Review titled Excellent service
Rated 5 stars out of 5
by Gillian Mills - Posted on 07 November 2024
On my last visit the reception staff help sort my prescription out within that day. On my latest appointment the Doctor listen to what my problem was and act accordingly. Very friendly, polite and helpful.
Visited November 2024
Review titled Larwood Surgery
Replied on 20 November 2024
Dear Patient, Thank you for your kind words. We’re so glad to hear that our reception team was able to assist you promptly with your prescription and that your recent appointment with the GP went well. It’s great to know that you felt listened to and well cared for. We’re proud of our team for being friendly, polite, and helpful, and we truly appreciate you taking the time to share your experience. Kind regards, Emma Guest - Practice Manager
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Review titled New System
Rated 4 stars out of 5
by Anni D - Posted on 07 November 2024
Had to contact the GP re a poosible appointment recently. Found it to be a new system. It is a little different with lots of questions but it did lead to an appointment the following day. So all good.
Visited November 2024
Review titled Larwood Surgery
Replied on 20 November 2024
Dear Patient, Thank you for sharing your feedback about your recent experience with our new system. We understand it can feel a little different with the additional questions, but it’s great to hear it worked well for you and led to an appointment the very next day! Kind regards, Emma Guest - Practice Manager
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Review titled Good
Rated 4 stars out of 5
by sarah Whiteley - Posted on 07 November 2024
Staff were friendly and had no issues booking an appointment, my referral was dealt with quickly and efficiently
Visited November 2024
Larwood Surgery has not yet replied.
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Review titled New system
Rated 4 stars out of 5
by Andrew cryer - Posted on 07 November 2024
More accessible for working people as opens early. Able to choose an appointment convenient for me eg,date, time and clinician Comments box would be useful to add a quick note eg please call after 4pm Options given didn't really identify with my problem
Visited November 2024
Larwood Surgery has not yet replied.
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Review titled Disappointing
Rated 1 star out of 5
by Nick Smith - Posted on 07 November 2024
I was told this this new system I would be able to pick is I wanted a face to face appointment or phone call, and with the doctor of my choice. I got a telephone consultation with a doctor that knows nothing of me medical history. The only thing that has changed is that you no longer have to try and ring at eight o'clock in the morning. I'm disappointed
Visited November 2024
Review titled Larwood Surgery
Replied on 20 November 2024
Dear Patient, Thank you for sharing your feedback with us. We’re sorry to hear that your experience with the new system didn’t meet your expectations. We understand how important it is for patients to feel they have control over their care preferences and continuity with a doctor familiar with their medical history. The Smart Triage system aims to improve access to care by removing the need to call at 8 a.m. and by matching patients with the most suitable clinician based on availability and clinical needs. We continue to work on improving access to our patients and ensuring a steady flow of appointments are available with each of our clinicians. Your comments are incredibly valuable, and we will take them into account as we work to refine the system further. If there’s anything specific you’d like us to address or if you’d like to discuss your experience in more detail, please don’t hesitate to reach out to us at nnicb-bassetlaw.lhpfeedback@nhs.net. Thank you for your patience as we continue to make adjustments to serve our patients better. Best regards, Emma Guest- Practice Manager
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Review titled Nice doctor
Rated 4 stars out of 5
by Anonymous - Posted on 12 November 2024
The doctor I saw was very helpful understanding and actually listened to what I was saying. He was new to the practice.
Visited November 2024
Larwood Surgery has not yet replied.