Larwood Surgery
56 Larwood Avenue, Worksop, S81 0HHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Extremely difficult to get urgent appointments
Rated 2 stars out of 5
by Deborah B - Posted on 01 September 2023
Wanting to talk to a nurse/ Gp regarding acute pain following surgery and no one can help. Not even for a phone call . Next available appt in 12 days time ! Absolutely disgusting that a GP surgery cannot help when you most need it . It’s no wonder 111 and A&E are over stretched ! This is completely unacceptable. Not happy .
Visited September 2023
Larwood Surgery has not yet replied.
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Review titled A GP who listened
Rated 5 stars out of 5
by Anonymous - Posted on 19 August 2023
Recently I have had mixed experiences at the surgery but I have just had my 8 week postnatal check and I had a really excellent experience. I found that the doctor came across as very competent and knowledgeable, but also extremely supportive, reassuring and personable. They had time to listen to me (over half a hour) they gave helpful advice and was very thorough. With the postpartum period being such a vulnerable and anxiety provoking time they really did make all the difference. I felt safe that I could talk openly and not only was my baby’s wellbeing was prioritised, mine was too. Thank you very much. I appreciate these are challenging and busy times in the NHS and so I appreciate the excellent care even more so than ever. They were the best GP I have ever seen.
Visited August 2023
Larwood Surgery has not yet replied.
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Review titled Not fit for purpose.
Rated 1 star out of 5
by Anonymous - Posted on 05 September 2023
Lack of communication between medical Staff. Physiotherapist was supposedly refering me to GP for a hand injection. He failed to send the referral through, thus delaying my treatment. Today I used the online system to make an appointment regarding aspirate issue. I received a text with a traige appointment for nine days time . No specific time given, not good enough . I moved to Larwood 2 years ago but am going back to my previous GP. Practice who have now updated thier booking system. Larwood needs to follow suit. ASAP.
Visited August 2023
Review titled Larwood Surgery
Replied on 07 September 2023
Dear Patient Thank you for taking the time to leave your feedback, I am sorry this has not been a good experience for you. Unfortunately, without your details we are not able to look into the physio error further and would appreciate if you could contact us direct. With regards the online system and appointment sent to you, we do book calls/appointments up to 14 days in advance, the text reply should have stated if you needed to be seen/spoken to sooner to please get back to us. Please feel free to contact the surgery via our complaints email below, leaving your name and DOB so we can look in to this further for you, Thank you, Carrie-Team Leader bassetlawccg.lhpfeedback@nhs.net
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Review titled disappointing
Rated 2 stars out of 5
by JUDITH ALLEN - Posted on 02 August 2023
i think the last time i had to phone the surgery was over a year ago for my blood pressure check it was then straight forward, i have tried by phone over the last few days at first 18th in the Q then later on 15th but no more appointments , i tried the online booking but it seems that is down so it looks like i will have to visit the surgery to make an appointment, its not very good is it ?.
Visited August 2023
Review titled Larwood Surgery
Replied on 03 August 2023
Dear Mrs Allen, we are sorry to hear of the difficulties you had in accessing our administrative team on the telephone. We do have a team of administrators answering calls from 08.00am until 6.30pm Monday to Friday. At certain times of the day, demand for an appointment is extremely high and therefore there may be a wait until your call is answered. In these circumstances, we provide alternative ways of contacting us either via the Online Access Tool available via our website (which I note you tried), you can also use the NHS app or as in your case, in person in surgery. We would like to apologise for any inconvenience caused to you and hope your request is now sorted. Kind Regards Team Leader
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Review titled Poor can't believe how it is now to how it was
Rated 1 star out of 5
by Anonymous - Posted on 13 July 2023
This is the 3rd day of trying to get a call back from a doctor !!! The receptionist called my son back and said he must have an issue with his phone as the doctor can't get through cuts off , so please explain how she had managed to? Obviously calling incorrect number , so everyday told to call back when asked if you could call him , it was no it doesn't work like that you will have to call again tomorrow , he has accute sinusitus and what we think is an ear infection as is off balance and bunged up , at 2.30 this morning he fell over going to the loo never known this practise so bad , used to be so good , what on earth has happened ---- please don't blame covid !!!!!
Visited July 2023
Review titled Larwood Surgery
Replied on 17 July 2023
Dear Sir/Madam, Thank you for your comments. We are sorry to hear that you are unhappy with the level of service received by the Surgery and always look at ways to improve the service delivered to Patients. Our on-line service OAT is by far the quickest and easiest way to contact us as this is manned between 8am-5pm Monday-Friday and our surgery doors are open should you wish to speak to a receptionist directly. In order that we can look into this further for you can you please contact the surgery directly on 01909 500233 and ask to speak to a Supervisor or Team Leader between 11am and 5pm on weekdays. Thank you
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Review titled What on earth has happened
Rated 1 star out of 5
by Anxious diabetic patient - Posted on 12 May 2023
Really upset writing this review after ten years of being with Westwood then larwood I no longer have faith and confidence in this practice and so will start looking for a new surgery next week been trying all week to get a phone call from diabetic nurse unsuccessful now left with an anxious weekend i know the surgery is under great pressure but if u can't offer the basic care what's the point in being open very very sad and disappointed
Visited May 2023
Review titled Larwood Surgery
Replied on 16 May 2023
Dear Patient Thank you for your valuable feedback. We are sorry you are experiencing difficulties in obtaining a diabetic appointment and understand your frustrations. If you could email nnicb-bassetlaw.lhpfeedback@nhs.net and provide some further details, then we can look into this matter further. – Larwood Surgery
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Review titled Covid Booster
Rated 2 stars out of 5
by Anonymous - Posted on 12 May 2023
I booked an appointment on line for a booster as I am classed as vulnerable. On arrival long queue and people walking off not willing to wait. Chairs were being taken outside for patients to sit on queues were so long. Only one person giving the booster and people who were there because of their vulnerable status were being asked after queuing and reaching the reception area being pulled out so murres could check reason. Although I had a timed appointment, there were people in the queue who didn’t have appointments and had just turned up to queue along with people with appointments. If I’d known this was the case I wouldn’t have booked my appointment there. I expected an appointment system instead it was chaotic and a free for all.
Visited May 2023
Larwood Surgery has not yet replied.
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Review titled Responsive and professional
Rated 5 stars out of 5
by Anonymous - Posted on 22 May 2023
I have needed to use the surgery to help me navigate cancer treatment. Their support has been invaluable. Using the NHS app to ask questions and get a sick note has been very easy and the practice has been quick to reapond. They have also spontaneously reached out to see if I needed any support. I know the pressures they are under but when needed they have been there.Thank you.
Visited May 2023
Larwood Surgery has not yet replied.
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Review titled Deliberately obstructive/withholding help
Rated 1 star out of 5
by Anonymous - Posted on 15 May 2023
Spent last week trying to get in touch with a doctor, but they turn the online access off before 9am so if you can't meet their 20 min "opening", you are screwed. It was switched off at 8.55 last Friday, same again today. Then requested a repeat prescription today that is due tomorrow. Receive a text message of great detail, to tell me to try again when it's due but if I have a reason to need the prescription sooner, then reply to the text. Except the reply function is switched off. Honestly, stop being such jobsworths. I asked for it a day early because it takes the best part of the rest of the week to sort it out. They are deliberately doing anything they can to actively avoided seeing/helping and serving the community that they are supposed to help. I will ask for my repeat prescription again tomorrow. After logging in for the 5th morning in a row. It really shouldn't be this difficult!
Visited May 2023
Review titled Larwood Surgery
Replied on 16 May 2023
Good Morning I am sorry to hear you have been experiencing issues using our online service. We do have to turn out Online Access Tool off in a morning, the system opens at 8am and we have to determine on each day the time when medical requests need to be turned off, this to my knowledge has never been after 20 minutes. If for any reason (like clinician sickness) we do have to turn off extremely early there is a message on our website explaining to patients, why. The administration option for our Online Access Tool is available until 5pm With regards to your prescription request, if your medication is early, we are not able to process it, not even just a day, if there was a reason for this being early on your original requests we would have sent this through to a clinician to be authorised. The practice processes repeat prescriptions within 48 hours, we then ask patients to allow 24 hours for your pharmacy to process their part, if your prescriptions are not being made available to you within the 72 hours, please get back to me so we can look in to why. If you would like to discuss anything further please feel free to contact me Thank you, Carrie-Ann White - Team Leader
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Review titled Poor Organisation
Rated 1 star out of 5
by Jill Branch - Posted on 10 May 2023
I have asked for a respiratory assessment by the practice nurse for sometime as I’m using my ventolin inhaler frequently. I saw a GP in December due to a chest infection that wasn’t cleared and asked him about it . He was good and said wait until after my appointment with rheumatologist in February. End of February diagnosed with raynauds scleroderma. In March I requested via admin a GP appointment not as an emergency but routine to discuss my symptoms. I was informed that I needed to complete a request to medical staff and would be viewed that day . What a waste of resources as it wasn’t urgent wasting a clinicians time who was reviewing urgent cases. 13th April when I requested another ventolin inhaler the GP put on my record a task had been sent to admin to book me an appointment for a respiratory assessment. As I didn’t hear anything I completed a written request to medical staff on the 27th April to ask if I could have this assessment done. I received a confirmation that request had been submitted. It is now the 10th May and for the last 2 days I have been trying to contact the surgery by telephone to ask why I haven’t had a response and do I need to do anything else to get an appointment. Unfortunately yes I spent 3x 40 minutes trying to get through as the queue was so long . Today I have telephoned twice and the queue is so long it says line closed ring back another time
Visited April 2023
Larwood Surgery has not yet replied.