Lathom Road Medical Centre
Doctors Surgery, 2A Lathom Road, London, Greater London, E6 2DUContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent GP surgery
Rated 5 stars out of 5
by KAM - Posted on 11 October 2024
Staff is really helpful and understanding. Had a telephone consultation with GP yesterday and she was really thorough with my results and treatment. Thank you everyone!
Visited October 2024
Review titled Lathom Road Medical Centre
Replied on 15 October 2024
Dear Kam, Thank you for your kind words! We're thrilled to hear that you had a positive experience with our staff and that the GP provided you with thorough support during your consultation. Your feedback is greatly appreciated, and it motivates us to continue delivering excellent care. If you have any further questions or need assistance, please don't hesitate to reach out! Best regards, Prabha Gopinath LRMC Practice Manager
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Review titled Very rude and bad reception staff
Rated 1 star out of 5
by Caroline - Posted on 26 September 2024
My son is autistic and had a dermatology appointment, the waiting area was very crowded with lots of people so I asked the reception staff if he could wait in a quiet area instead, and they refused and did not want to help in any way. All three of the reception staff were incredibly rude and did not listen to anything I was saying, I told them that due to my sons autism he can lash out in crowded spaces due to sensory overloads, and they just dismissed everything. The GP was incredibly nice, but the reception staff were very bad.
Visited September 2024
Review titled Lathom Road Medical Centre
Replied on 27 September 2024
Dear Caroline, Thank you for your feedback; I truly appreciate you taking the time to share your experience. My name is Prabha Gopinath and I am the practice manager at Lathom Road Medical Centre. I sincerely apologize for the distress you and your son faced during his dermatology appointment. It's vital for us to ensure that every patient feels comfortable and supported, especially those with specific needs. I regret that our reception staff did not provide the necessary support in this instance. I would like to learn more about the specific incident to investigate and identify ways to improve our services. While our clinical space can be challenging at times, we are committed to providing a comfortable environment, including options for quieter appointments. Please feel free to reach out to me at nelondonicb.lathom.patients@nhs.net or call me at 0208 548 5640 so we can discuss this further. I appreciate your patience and look forward to a resolution. Thank you again for bringing this to my attention, and please know that we value your feedback and will use it to improve our services. Best regards, Prabha Gopinath LRMC Practice Manager
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Review titled Good GP surgery
Rated 5 stars out of 5
by Anonymous - Posted on 29 April 2023
My mother is registered at this GP surgery. Doctor's are lovely and the staff are kind and helpful. Thank you for the care you have provided with my mother.
Visited March 2023
Review titled Lathom Road Medical Centre
Replied on 02 May 2023
Thank you very much for taking the time to leave us this amazing review, I will be sure to this back to our team Regards - Practice Manager
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Review titled The best practice
Rated 5 stars out of 5
by Tatjana Zeglaityte - Posted on 18 January 2023
my family, and my husband parents are registered in this amazing practice. wenn you calling by phone, you waiting time is not more wenn 2 minutes. The receptionist doing amazing job,dealing patients appointment by phone,try to help you the best way. in my country gp staff is very root, nobody care about you.but here,practice staff is like part of you family. job with the people is the hardest job,with small amounts of money. All my family, want to say big thanks for all staff,all doctors, and practice manager.
Visited January 2023
Review titled Lathom Road Medical Centre
Replied on 02 May 2023
Thank you very much for taking the time to leave us this amazing review, I will be sure to this back to our team Regards - Practice Manager
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Review titled Just Brilliant
Rated 5 stars out of 5
by Mahfuz - Posted on 15 November 2022
Simply a big thank you on behalf of myself and my family members to all the doctors, nurses and everybody else. We are grateful for the services we have received from your surgery.
Visited November 2022
Review titled Lathom Road Medical Centre
Replied on 17 November 2022
Thank you very much for taking the time to leave us this amazing review, I will be sure to this back to our team Regards - Practice Manager