Laurie Pike Health Centre
2 Fentham Road, Aston, Birmingham, West Midlands, B6 6BBContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Brilliant practice
Rated 5 stars out of 5
by Toni - Posted on 10 January 2023
I was a bit apprehensive about registering my new born and I due to the negative reviews on Google but i can honestly say my experience has been the total opposite. Can always get an appointment (and we've had quite a few over the past couple of months with vaccinations etc). The reception staff are lovely and helpful and the clinicians are friendly and knowledgeable.
Visited January 2023
Review titled Laurie Pike Health Centre
Replied on 15 February 2023
Dear Toni Thank you for taking the time to leave the Practice a positive review. This is very much appreciated and will be shared with the team. Kind regards Patient Experience Team
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Review titled Poor service from reception
Rated 2 stars out of 5
by S Begum - Posted on 27 January 2023
I requested a call back this morning. When the receptionist enquired why I needed the appointment, I explained my 4 year old is having blood tests next week and I wanted to ask the doctor to do another test while it was being done. ( vit D, as he complains of feeling tired and sometimes his legs hurt). Firstly, she questioned why I didn’t ask for it when I spoke with the doctor earlier this week. Clearly, I forgot, I told her, which is why I called again. I felt like she was judging me. Although I didn’t and should not feel the need to explain this to a receptionist , my chronic pain and medication impacts my memory and thinking. It should go without saying that reception staff should be more tactful and sensitive because you don’t know who or how the other person is at the end of the phone. She checked the screen and told me that my son is already having a full blood count done and kept insisting that the vitamin D test is also included. Having had many blood tests myself, I know that to be not correct and told her that. At first she she said she won’t be asking a doctor to call me back and would get a nurse to do it instead. She then put me on hold to enquire and decided that a doctor would call me back. She must have realised the test I was trying to request wasn’t included after all. It’s appalling that we have to get through this kind of questioning to get an appointment. That too, by medically unqualified staff with a lack of knowledge. Highly inappropriate that it’s left to them to decide whether or not you can book an appointment.
Visited January 2023
Review titled Laurie Pike Health Centre
Replied on 15 February 2023
Dear S Begum Thank you for taking the time to leave a review and I am very sorry to see that you have had a negative experience with the Practice. If you would like me to look into this further, please can you contact me via our online website form? The link to the form is below. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled Poor Service from Admin staff
Rated 2 stars out of 5
by Anonymous - Posted on 09 December 2022
I called for an appointment for myself and both my children. The member of staff on the phone advised me that they could not book an appointment for all of us. I advised I am on immunosuppressive medication and due to this, I need to be seen in the chances that I may have a chest infection. The lady advised she still cannot book me in and suggested I cancel one of my children's appointment. I advised I needed the children to be seen. She then went on to say that she was also sick recently and that "this isn't nice first thing in the morning" to which I replied that I had spent the night with a fever that would not let me sleep. I was not once rude, offensive or ill tempered. I calmly told her that I have been advised by numerous doctors, including my consultant, that I must be seen as urgent when I fall ill. Anyhow, none the less, I did not get an appointment and the member of staff reluctantly noted my file that I had a request for appointment refused. She did not want to leave a note. 2 days later (09/12) I went in with my daughter who was still unwell and Doctor prescribed antibiotics at 11.30, advising the prescription would be sent off in an hour. Almost 3 hours later, I called the surgery as the pharmacy had not received the prescription. The member of staff advised that the Doctor we had seen was only in for half a day and had left, so they have to ask the duty Doctor to sign it off. When I asked how long this could take, she abruptly answered "I don't know how long it will take, I can only request it". I understand we are all going through a difficult time and the NHS are under a lot of pressure, especially at this time of year. I work in Customer Service myself and I know it can get challenging at times. Not once was I rude or aggressive. I simply wanted some health care for my children and myself and I firmly believe this could have been delivered in a more polite, professional and caring way. The staff at the reception are generally very unfriendly, rude and unprofessional. They seem to hate their jobs and this reflects in the way they treat patients. As patients, we only get in touch when we're unwell and need care. The last thing we need is to be made to feel this way. I am disappointed with the service I received and I hope this is recognised by someone who may care to make this Health Practice a better place. Thank you.
Visited December 2022
Review titled Laurie Pike Health Centre
Replied on 22 December 2022
Dear Patient I am very sorry to hear about your experience and would like to investigate your concerns. Please could you contact the practice via the feedback form on the link below? https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled Caring and informative
Rated 5 stars out of 5
by Ian Piotrowski - Posted on 14 December 2022
Had a review of my blood tests. I was told the results in an informative manor with an in-depth insight when I asked for more detail. Review was conducted in an empathetic way and I was given various choices going forward. I was not pressureised into any particular choice, the pros and cons were all explained to me.
Visited December 2022
Review titled Laurie Pike Health Centre
Replied on 22 December 2022
Dear Ian We are happy to see that you received great care from the surgery. Thank you for sharing your experience with us. Kind regards Patient Experience Team