Laurie Pike Health Centre
2 Fentham Road, Aston, Birmingham, West Midlands, B6 6BBContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Terrible service
Rated 1 star out of 5
by Anonymous - Posted on 19 June 2023
I am absolutely appalled with the practice service I have been with them for over 15 years and the service of this practice and accessibility is absolutely terrible. Covid has been controlled but unfortunately the service from the GP has resumed the same. I was advised of abnormal blood test results and to urgently book an appointment by following a link- however when following this link all appointments were booked up and none wereavailable. I then went into practice only To be told to call everyday at 8am. I have called over twenty times from 7.59 and appointments have been booked. How the hell do I get an appointment
Visited June 2023
Review titled Laurie Pike Health Centre
Replied on 28 July 2023
Dear Patient We pride ourselves on listening to our patient’s concerns and making positive change where we identify this needs to happen. I would be grateful if you could contact us so as we can investigate why you have had a negative experience with us. You can contact us via the feedback form on our website. Please find the link below. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled Appalling & should close
Rated 1 star out of 5
by Zubeda - Posted on 11 April 2023
You would like to Laurie Pike has a duty of care towards their patients. This is so very far from the truth! I have never known any other surgery quite like it. I called in at 8am prompt to book an urgent appointment for my mum, 30 people in front of me, then to my dismay I was advised by Esther there are no more appointments available!? Wow just wow. I was then told my mum already has an appointment booked on the system, wasn’t able to tell me if it was face to face or over the phone!! She advised me she would call me at 10am once the clinician arrives and will let me know. It’s now 10.20am and still no call, and no idea if my mum will even receive a call. My mum is still without an appointment! This is not acceptable. I will be speaking to my local MP about this, the health centre is not fit for purpose!
Visited April 2023
Review titled Laurie Pike Health Centre
Replied on 02 June 2023
Dear Zubeda Thank you for taking the time to leave a review. I am sorry that you are not happy with the service you have received. I would be happy to discuss your concerns with you. You can contact me using the following link https://www.modalitypartnership.nhs.uk/contact Kind regards Patient Experience Officer
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Review titled Poor customer service
Rated 1 star out of 5
by Anonymous - Posted on 12 April 2023
I called the surgery on 12.04.23 to get my fit note extended at 11:40. Previously on 7 March the doctor advised me to call after 12 to request an extension to my fit note. I did this on 17 March and got my note the same day. 4 weeks later today when I called I was told the deadline was 11:30. When I advised the lady last time I called after 12 like I was told to by the doctor the request was put through. She conveniently said the rules had changed. When I queried when this was all she knew was it changed but didn't know when. She was unhelpful and deliberately being awkward. Not believing what she said I immediately called the surgery again and spoke to someone different. This lady said the cut off was 11:45, it was now 11:50. When I told her the previous conversation I had she made a lame excuse. Unhelpful staff, unwilling to do any work.
Visited April 2023
Review titled Laurie Pike Health Centre
Replied on 02 June 2023
Dear Patient Thank you for taking the time to leave a review. I am sorry that you are not happy with the service you have received. I would be happy to discuss your concerns with you. You can contact me using the following link https://www.modalitypartnership.nhs.uk/contact Kind regards Patient Experience Officer
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Review titled Very poor access and availability of appointment system
Rated 2 stars out of 5
by ShelBeg - Posted on 17 March 2023
Recently the appointment system has been changed from bad to worse. You can no longer make an appointment at the reception. Other options are online or call at 8am. Online appointments are always little to none. I called at 8am on the dot this morning and requested a call back to book doctors appointment. 1 hour later I received a call from reception only to be told there are no appointments. What is the point of telling people to call at that time and then not be able offer them an appointment!? People are either told to call back the next day ( for what if all appointments just simply disappear by 8am) or being redirected to walk in centres! The access and availability to appointments has become incredibly difficult. It has a huge impact on people’s mental health. Really is terrible.
Visited March 2023
Review titled Laurie Pike Health Centre
Replied on 12 May 2023
Dear ShelBeg I am sorry that when you contacted the surgery you could not be offered an appointment. We are currently experiencing increased demand on our services and only have a limited number of appointments available. Please be assured our clinicians are working to their full capacity and new appointments are available daily. Kind regards Patient Experience Team
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Review titled Abysmal Receptionist service
Rated 1 star out of 5
by Anonymous - Posted on 15 March 2023
Called for an appointment and was offered the automated call back service which I took. When the Receptionist called back she was rude, abrupt and extremely unhelpful. I began outlining the purpose of my call, to which she responded that she had not called me and that the contact was made automatically by the system. I advised that I was hoping to book an appointment to which she sharply replied there were none and that there were none available and all I could do was call back the following day. After beginning to explain the severity of the situation, the call was disconnected without notice.
Visited March 2023
Review titled Laurie Pike Health Centre
Replied on 12 May 2023
Dear Patient Thank you for taking the time to leave a review and I am very sorry to see that you have had a negative experience with the Practice. If you would like me to look into this further, please can you contact me via our online website form? The link to the form is below. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled Brilliant practice
Rated 5 stars out of 5
by Toni - Posted on 10 January 2023
I was a bit apprehensive about registering my new born and I due to the negative reviews on Google but i can honestly say my experience has been the total opposite. Can always get an appointment (and we've had quite a few over the past couple of months with vaccinations etc). The reception staff are lovely and helpful and the clinicians are friendly and knowledgeable.
Visited January 2023
Review titled Laurie Pike Health Centre
Replied on 15 February 2023
Dear Toni Thank you for taking the time to leave the Practice a positive review. This is very much appreciated and will be shared with the team. Kind regards Patient Experience Team
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Review titled Poor service from reception
Rated 2 stars out of 5
by S Begum - Posted on 27 January 2023
I requested a call back this morning. When the receptionist enquired why I needed the appointment, I explained my 4 year old is having blood tests next week and I wanted to ask the doctor to do another test while it was being done. ( vit D, as he complains of feeling tired and sometimes his legs hurt). Firstly, she questioned why I didn’t ask for it when I spoke with the doctor earlier this week. Clearly, I forgot, I told her, which is why I called again. I felt like she was judging me. Although I didn’t and should not feel the need to explain this to a receptionist , my chronic pain and medication impacts my memory and thinking. It should go without saying that reception staff should be more tactful and sensitive because you don’t know who or how the other person is at the end of the phone. She checked the screen and told me that my son is already having a full blood count done and kept insisting that the vitamin D test is also included. Having had many blood tests myself, I know that to be not correct and told her that. At first she she said she won’t be asking a doctor to call me back and would get a nurse to do it instead. She then put me on hold to enquire and decided that a doctor would call me back. She must have realised the test I was trying to request wasn’t included after all. It’s appalling that we have to get through this kind of questioning to get an appointment. That too, by medically unqualified staff with a lack of knowledge. Highly inappropriate that it’s left to them to decide whether or not you can book an appointment.
Visited January 2023
Review titled Laurie Pike Health Centre
Replied on 15 February 2023
Dear S Begum Thank you for taking the time to leave a review and I am very sorry to see that you have had a negative experience with the Practice. If you would like me to look into this further, please can you contact me via our online website form? The link to the form is below. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled Poor Service from Admin staff
Rated 2 stars out of 5
by Anonymous - Posted on 09 December 2022
I called for an appointment for myself and both my children. The member of staff on the phone advised me that they could not book an appointment for all of us. I advised I am on immunosuppressive medication and due to this, I need to be seen in the chances that I may have a chest infection. The lady advised she still cannot book me in and suggested I cancel one of my children's appointment. I advised I needed the children to be seen. She then went on to say that she was also sick recently and that "this isn't nice first thing in the morning" to which I replied that I had spent the night with a fever that would not let me sleep. I was not once rude, offensive or ill tempered. I calmly told her that I have been advised by numerous doctors, including my consultant, that I must be seen as urgent when I fall ill. Anyhow, none the less, I did not get an appointment and the member of staff reluctantly noted my file that I had a request for appointment refused. She did not want to leave a note. 2 days later (09/12) I went in with my daughter who was still unwell and Doctor prescribed antibiotics at 11.30, advising the prescription would be sent off in an hour. Almost 3 hours later, I called the surgery as the pharmacy had not received the prescription. The member of staff advised that the Doctor we had seen was only in for half a day and had left, so they have to ask the duty Doctor to sign it off. When I asked how long this could take, she abruptly answered "I don't know how long it will take, I can only request it". I understand we are all going through a difficult time and the NHS are under a lot of pressure, especially at this time of year. I work in Customer Service myself and I know it can get challenging at times. Not once was I rude or aggressive. I simply wanted some health care for my children and myself and I firmly believe this could have been delivered in a more polite, professional and caring way. The staff at the reception are generally very unfriendly, rude and unprofessional. They seem to hate their jobs and this reflects in the way they treat patients. As patients, we only get in touch when we're unwell and need care. The last thing we need is to be made to feel this way. I am disappointed with the service I received and I hope this is recognised by someone who may care to make this Health Practice a better place. Thank you.
Visited December 2022
Review titled Laurie Pike Health Centre
Replied on 22 December 2022
Dear Patient I am very sorry to hear about your experience and would like to investigate your concerns. Please could you contact the practice via the feedback form on the link below? https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled Caring and informative
Rated 5 stars out of 5
by Ian Piotrowski - Posted on 14 December 2022
Had a review of my blood tests. I was told the results in an informative manor with an in-depth insight when I asked for more detail. Review was conducted in an empathetic way and I was given various choices going forward. I was not pressureised into any particular choice, the pros and cons were all explained to me.
Visited December 2022
Review titled Laurie Pike Health Centre
Replied on 22 December 2022
Dear Ian We are happy to see that you received great care from the surgery. Thank you for sharing your experience with us. Kind regards Patient Experience Team
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Review titled Awful Service Appointments
Rated 1 star out of 5
by Saqab Khan - Posted on 14 November 2022
Been trying to get an appointment for over a week, call at 8am the line are soo busy and sometimes have to wait for over 1hour 30mins to be told no appointments available. There are no appointments available online and finally got through today to reception after been waiting for 1hour 45mins to be cut off whilst in conversation. I didn't even recieve a call back. This is completely unacceptable service which has been running for the last few year's. The senior management need to conduct a review of patient services.
Visited November 2022
Review titled Laurie Pike Health Centre
Replied on 06 December 2022
Dear Saqab I am sorry to see that you have struggled to contact the Practice via the telephone. We are currently experiencing increased demand on our telephone lines and our patient services team has been working very hard to answer calls under the additional pressure. I recognise that difficulties in accessing the Practice can be extremely frustrating for our patients and I apologise unreservedly for any upset or inconvenience. I am sorry that when you contacted the surgery you could not be offered an appointment. We are currently experiencing increased demand on our services and only have a limited number of appointments available. Please be assured our clinicians are working to their full capacity and new appointments are available daily. Kind regards Patient Experience Team