Lawrence Hill Health Centre
Hassell Drive, Easton, Bristol, Avon, BS2 0ANContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Treatment room appointment
Rated 4 stars out of 5
by Linda wren - Posted on 21 April 2024
Attended the surgery to have some bloods taken, appointment on time, felt very at ease, and lovely staff member very welcoming
Visited April 2024
Lawrence Hill Health Centre has not yet replied.
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Review titled Good practice.
Rated 5 stars out of 5
by Jasper Morrison - Posted on 22 April 2024
My last visit to the practice was for some blood test. The experience as usual was positive ons as usual.The self checking terminal informed me that the nurse was running 35minutes late which is no surprise at a busy surgery. In the end I only had a 20 minute wait. After I had given blood a follow up appointment was made for me to dicuss the test results. I would like to thank the team at the practice for helping me manage my health.
Visited April 2024
Lawrence Hill Health Centre has not yet replied.
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Review titled Best practice in the area
Rated 5 stars out of 5
by Kaz Davies - Posted on 05 April 2024
This has been my practice since the 90s and though the call waiting for an appointment can be frustratingly long at times, the receptionist was lovely and helpful. Booked my appointment promptly. My treatment on the day was friendly and empathetic. I didn't feel like a number and set my mind at ease by being relatable. Despite the many changes and impactful events a few years ago, I feel that this is the best in the area compared to others.
Visited April 2024
Review titled Lawrence Hill Health Centre
Replied on 16 April 2024
Dear Kaz thank you for your response , answering the phone ina timely manner is a frustration for us at times. Sometimes demand on the phone is high and we may have team members unavailable to answer the phone which we try to react to on the day. I am reassured that your appointment was empathetic best wishes ewan cameron
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Review titled Professional and compassionate
Rated 4 stars out of 5
by Anonymous - Posted on 17 April 2024
I've always had a really good experience with all the staff here: receptionists, HCAs, and doctors. Such shortcomings as the place has are clearly systemic in nature (being 27th in a telephone queue, waiting three weeks for an appointment, etc.), rather than being the responsibility of any individuals. I was particularly happy with my last appointment, where despite running behind and with a very busy waiting room outside, I was listened to carefully and given all the time I needed. It felt like a genuinely collaborative, person-centred appointment, for which I was very grateful.
Visited April 2024
Lawrence Hill Health Centre has not yet replied.
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Review titled Wrong appointment type
Rated 3 stars out of 5
by Anonymous - Posted on 26 April 2024
In text confirmation received weeks prior to the appointment, it stated my appointment would be via phone however on the day, I received text message letting me know I missed my appointment in person which is quite frustrating. I understand things can happen but this is not ideal considering I booked this appointment feeling unwell and had to wait multiple weeks for it to then miss it. However, called reception and got booked in for the following week so at least there’s that.
Visited April 2024
Lawrence Hill Health Centre has not yet replied.
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Review titled I get to see the doctor I like to see
Rated 5 stars out of 5
by Linda wren - Posted on 13 April 2024
Very welcoming, helpful, feel very easy to talk to her, feel like I get things sorted when I see her. I would like to say you asked for my review I gave it then get told it’s not the sort of things you want hear. if this is what you mean maybe reception staff should have better communication skills only I was told to go to reception by the doctor and request a full blood test and she found it hard to understand me what was required.
Visited April 2024
Lawrence Hill Health Centre has not yet replied.
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Review titled Great staff
Rated 5 stars out of 5
by Anonymous - Posted on 23 April 2024
I felt in good hands during the appointment. The kind, professional and experienced doctor was great
Visited April 2024
Lawrence Hill Health Centre has not yet replied.
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Review titled Good but probably needs more resources
Rated 4 stars out of 5
by Anonymous - Posted on 21 April 2024
I saw a new GP who was very good. They wanted me to take a blood pressure monitor home with me, but the practice did not have any available, so I suspect the practice is under-resourced.
Visited April 2024
Lawrence Hill Health Centre has not yet replied.
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Review titled Great support
Rated 4 stars out of 5
by Anonymous - Posted on 16 April 2024
I consulted the GP regarding a mental health issue as well as physical health effects and felt that I was listened to with understanding. I received an explanation of what could be done, as well as medication and links to resources to help me recover, as well as reassurance that the problem could be managed and resolved. I very much appreciate the service and would certainly recommend it for people who have similar issues and might be unsure whether to consult a GP about the problem.
Visited April 2024
Lawrence Hill Health Centre has not yet replied.
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Review titled Great pactice
Rated 4 stars out of 5
by Anonymous - Posted on 21 March 2024
Punctually and the professional made feel comfortable becasue she give me visibility and she helped me to understand my position to deal with my issues.
Visited March 2024
Lawrence Hill Health Centre has not yet replied.