Lawrence Hill Health Centre
Hassell Drive, Easton, Bristol, Avon, BS2 0ANContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Lawrence Hill Health Centre.
Reviews
-
Review titled Avoid if you can.
Rated 1 star out of 5
by Anonymous - Posted on 07 June 2023
Service has tanked. Rock bottom. It takes over an hour to get through. Receptionist hung up on me when I insisted on speaking to a gp. Dr on duty did not even have the courtesy to call just sent a random text telling me to repeat a process I have already done and providing incomplete information. Sent emails didn't receive a reply. Treatment room, nurses, certain drs (esp pediatric) are top notch if you can get through. I wouldn't recommend for all round care and peace of mind. It will deteriorate your mental health.
Visited June 2023
Review titled Lawrence Hill Health Centre
Replied on 07 August 2023
dear patient thank you for the feedback , please can you phone on 0117 9543060 and ask to speak with the practice manager mr cameron. he would like to discuss the issues you raised in more detail thanks lawrence hill HC
-
Review titled Excellent practice
Rated 5 stars out of 5
by Jason curry - Posted on 13 July 2023
Very helpful staff in all departments nurses,,doctors and reception should highly recommend Lawrence hill health centre
Visited June 2023
Review titled Lawrence Hill Health Centre
Replied on 17 July 2023
thanks for the positive feedback , we will let our team members know ewan cameron practice manager
-
Review titled Great practice
Rated 5 stars out of 5
by Jason curry - Posted on 26 July 2023
Very good practice staff always polite and make sure you are ok while waiting for your appointment highly recommended lhhc
Visited June 2023
Review titled Lawrence Hill Health Centre
Replied on 07 August 2023
dear jason thank you very much for the feedback it was much appreciated ewan cameron practice manager
-
Review titled Great practice
Rated 5 stars out of 5
by Mercy Thomas - Posted on 04 October 2024
The service was good and I was satisfied with the explanation I was given when I asked some questions.
Visited June 2023
Lawrence Hill Health Centre has not yet replied.
-
Review titled Outstanding practice
Rated 5 stars out of 5
by Awo Ahmed - Posted on 04 July 2023
I felt I was heard, and understood very well by my doctor every time I make appointment for myself and children we get seen or have telephone consultation. I would like to thank each and every doctor and all the other hardworking staff there.
Visited May 2023
Review titled Lawrence Hill Health Centre
Replied on 07 July 2023
Dear Awo Thank you for your kind words. I will pass your thanks on to our team. Freda Morgan Deputy Practice Manager
-
Review titled Thank you so much for your help
Rated 5 stars out of 5
by Anonymous - Posted on 18 April 2023
Yesterday I put a request on the practice website about my child's health problem. I had a helpful text back from a GP within 30 minutes and a prescription ready to pick up at the pharmacy within an hour. Thank you so much !
Visited April 2023
Review titled Lawrence Hill Health Centre
Replied on 19 July 2023
thank you for your feedback. i will pass it on to the rest of the team best wishes ewan cameron practice manager
-
Review titled Impossible to see the doctor
Rated 1 star out of 5
by Anonymous - Posted on 14 February 2023
Today I went to the gp. I told the situation to the receptionist and she told the doctor about it. And I don't understand why I couldn't get an appointment to see the doctor. She just told me 'I did tell him about it and the doctor is not happy to do it'. It's not fair that I couldn't explain the situation myself to the doctor. I have needed the doctor 3 times in 2 years and I couldn't get an appointment these 3 times.
Visited February 2023
Review titled Lawrence Hill Health Centre
Replied on 24 August 2023
dear patient thank you for the feedback , we discuss negative and postive feedback comments and use them to shape our service delivery. Hopefully we have improved best wishes ewan cameron
-
Review titled Clearly under-funded and under-resourced
Rated 1 star out of 5
by Bonny Chung - Posted on 17 January 2023
I've been a patient at this surgery for almost 7 years. On the whole, I'm willing to put up with rude and overstretched receptionists and sub-standard service as I understand how strapped the Public Sector is at the moment. However, I hit boiling point today... the last four times I've tried to call to reschedule an appt, I've been put in the cold queue for over an hour each time and then just given up! Therefore missing my appointment. I managed to rebook the appt without too much trouble but realised yesterday that I couldn't attend. Today, I was on the phone for almost two hours (!!!), got to number 1 in the cold queue and then got cut off! Not happy, waste of my time and NHS money.
Visited January 2023
Review titled Lawrence Hill Health Centre
Replied on 07 November 2023
thank you for your comments, please could you ring me so that we can discuss your review many thanks ewan cameron practice manager