Lawrence House Surgery
107 Philip Lane, Tottenham, London, Greater London, N15 4JRContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Awful Service
Rated 2 stars out of 5
by Anonymous - Posted on 04 June 2023
I have a bad experience with the GP Lawrence House as my mom needs an appointment and it’s really difficult to get it. They said we should call at 8am, but the phone doesn’t even ring between 8-8:30am. It’s like the line is disconnected somehow. Also we need a sick note, and after a week, nobody give us one or explained why has not been send. The admin staff doesn’t give some much information as they claimed have limit information, but then to whom we should contact then?
Visited May 2023
Review titled Lawrence House Surgery
Replied on 07 June 2023
Dear patient, Thank you for your feedback. I do apologise for this poor experience, but our phonelines are busiest at 8am. We try our best to get to all calls as quickly as possible, but with so many patients calling this can be difficult. We offer other ways of booking appointments, such as eConsult and our online appointments. If you would like further information on how sicknotes work, please email the surgery at lawrencehousesurgery@nhs.net and we will be able to discuss this with you.
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Review titled Brilliant practice
Rated 5 stars out of 5
by Anonymous - Posted on 02 May 2023
I had a frozen shoulder and was in agony, I booked an appointment the same day and a doctor at the practice was able to do a steroid injection for me. Not all surgeries have doctors who can do this. My shoulder is much better now! Great service.
Visited May 2023
Review titled Lawrence House Surgery
Replied on 07 June 2023
Dear patient, Thank you so much for your lovely words, we are very proud of our highly skilled doctors and pride ourselves on our excellent service. We hope to continue this for you going forward.
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Review titled Friendly helpful doctors
Rated 5 stars out of 5
by Liz A - Posted on 16 March 2023
Really helpful advice given to me by a doctor. She presented all treatment options to me - both medical and holistic - and pointed me to lots of follow up resources. I also received a follow up text with website links.
Visited March 2023
Review titled Lawrence House Surgery
Replied on 31 March 2023
Hi Liz, Thank you so much for your kind review, we pride ourselves on giving the best care to our patients and I am happy you have experienced this. I will pass these kind words onto our team and hope we can continue treating you in the best possible way going forward.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 22 March 2023
I am always treated at the practice with best possible care throughout the entire team - I feel this is most important much appreciated always
Visited February 2023
Review titled Lawrence House Surgery
Replied on 31 March 2023
Dear patient, We are glad to hear that you have had such good experiences with our surgery. I hope that this continues on and will pass on your lovely words to the surgery staff.
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Review titled Poor service
Rated 1 star out of 5
by Anonymous - Posted on 20 February 2023
I rang between 8-9am and was so surprised I got through. I booked an appointment for my 4 year old the only option given was 1510, I explained at the time this was going to be difficult. I have 2 young children to organise. I may be a bit late and was assured not to worry I would be seen. A note was left for the Doctor to explain. I got there 10 min late and spent 3 minutes at reception trying to book in. I was told it was a Did Not Attend and the GP refused to see my young child. I had to rebook. I was then given a phone call. I thought they had changed their mind and was going to see my child. Instead it was their miscommunication they told me and will see me on the next appointment. The lack of understanding or concern for the situation was upsetting. The GP was so flippant over the phone. The GP should have seen my child. Who turns a child away when a urgent appointment was made for that day? No compassion at all. As a patient I did all I could to communicate across my situation and get my child their. I am looking for a new GP the service and attitude of this practice given this experience disgusted me.
Visited February 2023
Review titled Lawrence House Surgery
Replied on 31 March 2023
Hi, Thank you for your review and I am sorry you feel we let you down. Practice Policy is to not see patients who are 10 minutes late to an appointment, as this will cause issue with the GP's clinics. The GP did still contact you even though you missed the appointment. If you would like to make a formal complaint, please email us at lawrencehousesurgery@nhs.net