Lea Vale Medical Practice
9 Mersey Place, Liverpool Road, Luton, Bedfordshire, LU1 1HHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Unsatisfied with the pratice
Rated 2 stars out of 5
by Anonymous - Posted on 06 March 2024
I got an appointment after filling up the long form however the appointment given is somewhere else far off. This is very disappointing.
Visited March 2024
Lea Vale Medical Practice has not yet replied.
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Review titled Very disappointing
Rated 1 star out of 5
by Charitha Gaddameedi - Posted on 13 June 2023
firstly, it's very difficult to get an appointment here, and finally I got an appointment after trying for almost 2 weeks. the medicines prescribed did not work. i still have the symptoms. i requested the clinician for a fbc test, and she booked an appointment for june 1st. they couldn't find my veins to take samples and test postpones happened twice and finally today, they took my blood sample on june 13. every time i visited, i had bad and rude experience with the receptionists. they are on their personal calls every time. i notice it always. we wait in telephone queue for hours and hours, and now I got to know the reason why.
Visited June 2023
Lea Vale Medical Practice has not yet replied.
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Review titled Worst GP
Rated 1 star out of 5
by Anonymous - Posted on 26 April 2023
Trying to sort out appointment for my wife from last year for removal of polyp, finally got an appointment after 10 months but was cancelled and gp keep prescribing medicines and blood test instead of referring her for removal.
Visited April 2023
Lea Vale Medical Practice has not yet replied.
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Review titled Rude Staff and worst GP Practice
Rated 1 star out of 5
by Anonymous - Posted on 26 April 2023
Staff is extremely rude and unhelpful, always busy using their personal phones instead of helping. I have been told today to go to private doctor instead of booking my appointment.
Visited April 2023
Lea Vale Medical Practice has not yet replied.
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Review titled worst behaviour
Rated 1 star out of 5
by Anonymous - Posted on 27 April 2023
the people sitting at the counter always talking to clients with rude way. they treat people like we are here to seeking help for no reason. they do not use please, thank you words. feel free to send someone to check. We are taxpayers. and they should be aware of it.
Visited April 2023
Lea Vale Medical Practice has not yet replied.
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Review titled Patients are disadvantaged at this practice
Rated 1 star out of 5
by Anonymous - Posted on 06 April 2023
I have faced every experience listed under your other reviews, i.e. rudeness by reception staff, barriers to getting basic medical needs that fall under the patient charter etc. As a working employee with no ability to use personal phones at work or use work devices for personal matters you give no option to patients but to go sick from work just to arrange a prescription review. You are convincing yourselves that your systems are efficient and help the patient - but they are not, they are designed to deter patients from getting the help they need, at the time they most need it. But most importantly your systems have caused me stress and anxiety. Twice I have come off of a phone call upset and in tears feeling I cannot proceed. Feeling that any pain I would suffer from not getting the help is far less than the pain I get trying to battle with your systems. How as a surgery can you ignore these reviews, it is immoral and surely must make you feel you are letting your patients down .... shame on you to have this much power and control in treating people the way you do.
Visited April 2023
Lea Vale Medical Practice has not yet replied.
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Review titled No service - None!
Rated 1 star out of 5
by Anonymous - Posted on 14 December 2022
Request medication - receive message - have to see GP Go online see we are very busy make appointment online. Go online see - either no online services available notice. Later get into online system - no appointments available please call practice to make an appointment .Call practice. We are very busy Cannot take your call make appointment online. No service - none at all.
Visited December 2022
Lea Vale Medical Practice has not yet replied.