Leach Heath Medical Centre
32 Leach Heath Lane, Rubery, Rednal, Birmingham, West Midlands, B45 9BUContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Leach Heath Medical Centre.
Reviews
-
Review titled Long waiting times
Rated 3 stars out of 5
by Anonymous - Posted on 24 May 2023
I saw a GP who recommended blood tests for suspected anaemia. The waiting time for blood tests is currently one month which is an unacceptable long wait too assist in a diagnosis. Maybe the GPs should consider employing another phlebotomist.
Visited May 2023
Review titled Leach Heath Medical Centre
Replied on 25 May 2023
Dear Patient, Thank you for raising your concerns, my name is Paula McDonald and I am the Practice Manager at the surgery. I do apologise for the waiting times for a blood test, we do have a back log due to unexpected staff/phlebotomist sickness and holidays, we did have a nurse leave last year to which we have replaced them with a new nurse who is still undertaking training at the moment, we are also training in-house staff to do phlebotomy duties and are in the process of hiring a locum nurse to try and reduce the waiting times for our patients. If you would like to discuss this further or let me know your details so we could contact you if a cancellation arises please contact the surgery and speak to myself or our Reception Manager. Kind regards Paula McDonald
-
Review titled Never able to get an appointment
Rated 1 star out of 5
by Anonymous - Posted on 19 April 2023
I am leaving it's hopeless. I rarely go to the GP . But on the odd occasion I need to. I can't get in. And regular reviews just don't happen as they should.
Visited April 2023
Review titled Leach Heath Medical Centre
Replied on 25 April 2023
Dear Patient, My name is Paula McDonald and I am the Practice Manager at the surgery. Thank you for your feedback and I do apologise for the issues you have had trying to get an appointment at the surgery. Just to make you aware you can go onto our website lhmc.digipractice.org, there is an option on there to consult your doctor, if you click on this and go to the box I want help for a medical issue and complete the questions this will then get sent to the surgery and triaged by a member of staff and the appropriate appointment will be offered to you. We are also in discussions with our telephone provider exploring ways to improve our system. If you wish to discuss this further please contact the surgery and speak to myself or our Reception Manager, we also have an email that our patients can use to contact us, the email address is info.leachheathsbpct@nhs.net. Kind regards Paula McDonald Practice Manager
-
Review titled Fantastic practice
Rated 5 stars out of 5
by Anonymous - Posted on 25 April 2023
I have only been at this surgery 10 months and they are absolutely amazing, always have appointments available for my baby twins. I receive text message to remind me of appointments etc which is great! This is the best surgery in the b45 area! All the staff are lovely and really helpful. Can’t recommend them enough!
Visited April 2023
Review titled Leach Heath Medical Centre
Replied on 25 April 2023
Dear Patient, Thank you very much for your feedback, it is very much appreciated to receive these comments. I will reiterate this to all the staff at Leach Heath Medical Centre. Kind regards Paula McDonald Practice Manager