Leacroft Medical Practice
Langley House, Langley Drive, Crawley, West Sussex, RH11 7TFContact details and opening times
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Reviews
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Review titled dont listen at all!!
Rated 1 star out of 5
by Anonymous - Posted on 14 April 2023
been having extreme lows and deep trust issues with the gp's here, they really dont listen or care, so i no longer bother with them even if i need it ... i was contacted by a mental health rep from leacroft i told her about my trust issues about the gp's and that id rather get ill than have to talk to a gp .. with alot of reluctance (because the service is so bad) i agreed to work with mental health not the gp's ... instead i get a gp trying to phone me for 4 days (even after i said i dont want to talk to them) and no follow up with mental health .. i have extreme issues with getting out and about so i live isolated from everyone .. getting a perscription is the worst because of this, the drs gave me a 6 didget code so i can order it over the phone, for over 5 months going on 6 the service has been down and not working which means i have to go without my medication for nearly 10 days or sometimes or more (depending how long the pharmacy takes to fill my order usually 4 days on top of the days i couldnt get hold of perscription) .. i recived a text last month saying the service was working again but low and behold i go to order my perscription and the damn service is still not working!! and you get cut off!! .... even when you tell them, they dont care or think about how there actions affect people like me ... open your ears and listen!! before it costs someone like me more and its too late .. i no longer believe there is any help and ill never reach out again thanx to these people ... they have added more stress to an already bothered mind thank you .. your more hassle than its worth can totally understand why people avoid going here... how can you run a surgery and not test your phone lines to make sure there working correctly ... even when there told they dont get it fixed its absolutly disgusting and the lack of care is dire
Visited March 2023
Review titled Leacroft Medical Practice
Replied on 27 June 2024
Good morning, First of all I would like to apologise for the huge delay in replying - this was due to a problem on the NHS website itself not publishing my initial reply, which they confirmed to me with a case reference CS0685095> To address your complaint, we are very sorry to hear of your difficulties with our service. Unfortunately a change to NHS IT infrastructure that is beyond our control has meant the automated prescription service no longer works; however, we can take prescription requests in multiple other ways - via our website (no login needed), via online services or in person at Reception. Any of our staff will be able to help you with any of these methods. Our GPs have to contact you if there are concerns about your health, especially as the mental health services are overrun and not always able to keep in contact with patients under their care (this contact then falls back to GPs so we can make sure our patients are safe and well if their more appropriate service is not available) - we are sorry that you do not want this contact and did not have a good experience with the GP you spoke to. We do have 10 GPs at the surgery to choose from, and we hope that if you have needed our help since, you have found a GP more sympathetic to your needs. Unfortunately mental health services are an external organisation to us and we cannot influence their follow ups processes - please contact them if you still wish to raise a concern. If you would like to discuss this any further please contact me directly at the practice. Matthew Cullis Practice Manager
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Review titled Avoid absolutely horrendous
Rated 1 star out of 5
by Anonymous - Posted on 30 January 2023
Some of the doctors are great and helpful Reception staff are horrendous and rude Couldn’t get appointment, the only way I got an appointment for my feet after 2 years suffering was to beg the nurse whilst I was getting a smear. I saw a doctor she was most helpful said I needed another appointment after 10 days if it hadn’t worked and possibly a hospital referral. Now I’m back to square one can’t get an appointment. My toes are getting worse and I can’t leave the house without being in pain. I guess I will have to use a walk I centre / hospital to get help because doctors surgeries may as well not exist. Hospitals are busy and this shouldn’t be where I need to go to get help when there are doctors/ GPS are here to help.
Visited January 2023
Review titled Leacroft Medical Practice
Replied on 30 January 2023
We are very sorry to hear you have had difficulties getting an appointment. Please use our website to request an appointment: https://leacroft.co.uk/digitalpractice/consulting-room/ - we have capacity every day, although we are usually full by 10am and sometimes earlier in the winter due to pressures across the NHS. If you can request an appointment through our website before 9, you will be offered a choice of times or kinds of appointment that suit you. We are glad that our doctors and nursing team were helpful when they saw you.
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Review titled Excellent
Rated 5 stars out of 5
by Holly Rock - Posted on 25 January 2023
I just wanted to mention I saw I nurse this evening and I cannot remember her name but she was honestly amazing. Took the time to listen to me and took onboard everything I said. I didn’t feel the appointment was at all rushed and I just wanted to say thank you so much for listening!!!! Means a lot and there needs to be more people like you. It’s made me feel more confident and I really appsteciate it.
Visited January 2023
Review titled Leacroft Medical Practice
Replied on 26 January 2023
Thank you very much for taking the time to leave this feedback. We share all positive reviews with all our staff, but we will make sure our nursing team, and this particular nurse especially, know that their hard work and kindness is appreciated. It really makes all the difference and is very motivating.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 01 November 2022
Great practice. Always met mu needs .. Polite staff ....doctors nurses with my experience have been pleasant communication understanding
Visited September 2022
Review titled Leacroft Medical Practice
Replied on 26 January 2023
Thank you very much for taking the time to leave this kind feedback, which we will share with all our staff. It is always greatly appreciated to have hard work recognised.
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Review titled Excellent care
Rated 5 stars out of 5
by Hannah - Posted on 21 September 2022
Since joining Leacroft five years ago i have received promt and excellent care from all PN and GP. Telephoning at 0830 for an appointent was always an issue for me and my partner as we work full time, but Leacroft are very good at listening to patient feedback and making GP services as accessible as possible. The new internet form for requesting an appointment is excellent and much easier for us to access.
Visited September 2022
Review titled Leacroft Medical Practice
Replied on 27 September 2022
Thank you very much for taking the time to leave this review. We are very happy that our new appointment system is working well for you.
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Review titled Very Good Practice
Rated 4 stars out of 5
by Anonymous - Posted on 22 September 2022
Good morning/ afternoon, I would like to say, thank you very much to everyone for your great service. We as society are better thank to yours outstanding professionalism, commitment, and genuine aim to help/ support our very existence. Thank you ever so much
Visited September 2022
Review titled Leacroft Medical Practice
Replied on 27 September 2022
This is a lovely comment, thank you for taking the time to leave it. We share all positive feedback with our staff and they are always very grateful to be appreciated
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Review titled Great Welcoming Practice
Rated 5 stars out of 5
by Anonymous - Posted on 10 August 2022
I am pleased with the way Leacroft Practice handle my registration when I needed to provided some information on line. I suffer from Parkinsons on my right hand not able to use the computer. I was told to come in and the receptionist took my details and all the information needed. I left feeling very relaxed.
Visited July 2022
Review titled Leacroft Medical Practice
Replied on 27 September 2022
Thank you for taking the time to leave positive feedback. We are glad we were able to make you feel at ease and treat you as an individual.