Leatside Health Centre
Forth Noweth, Redruth, TR15 1AUContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled No help
Rated 1 star out of 5
by Paul Hackett - Posted on 14 March 2024
10 days ago I had a apology for having to book my own blood test, and tell them what I needed testing. Then chase results that have gone missing and not followed up. Today I’m having a melt down to results that say heart failure possible, but they can not talk to me until tomorrow. All I need is some guidance and reassurance if there is any.
Visited March 2024
Leatside Health Centre has not yet replied.
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Review titled Needs to have more appointments
Rated 2 stars out of 5
by Susan Scotts - Posted on 04 June 2024
I was really pleased with my appointment, but did have a long wait to see my preferred doctor. There is too much complications when trying to gat appointments on line, this is not easy. Even doing this review was far too difficult for an older person like me
Visited January 2024
Leatside Health Centre has not yet replied.
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Review titled Poor menopause care
Rated 1 star out of 5
by Joanne Kitts - Posted on 14 July 2023
If you have complicated menopause problems, you will have to fight to receive care (even though you don't have the energy or mental strength to do so), you will have to pay for a private specialist, and they will not fulfil the recommendations by the specialist, even when that specialist is from the uk's leading menopause providers newsonhealth clinic!
Visited July 2023
Leatside Health Centre has not yet replied.
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Review titled Great once you get past the receptionist
Rated 1 star out of 5
by Anonymous - Posted on 27 July 2023
.... the Dr I saw today was kind and empathetic. The nurses were too when I've seem them in the past. Today's receptionist was rude and dismissive. Seemed annoyed that I'd dare to interrupt her chat with other staff.
Visited July 2023
Review titled Leatside Health Centre
Replied on 02 August 2023
Dear Patient Thank you for your feedback, I am sorry to hear you have received a poor experience. Our receptionists work extremely hard, but I will happily investigate this incident further if you are able to contact me at the practice with more information. We expect all our staff to be polite and courteous, and ask the same of our patients. If you would prefer not to speak to a receptionist you are welcome to use our online option via our website www.leatsidehealthcentre.co.uk using the start here button. You can add the details of your medical concerns and this will be triaged by a clinician who will signpost you to the appropriate person at the appropriate time, which may not always be a doctor. We advise to do this in the morning, as often we reach capacity by midday. Kind regards Elaine White Practice Manager
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Review titled Incompetent Receptionists
Rated 1 star out of 5
by Anonymous - Posted on 05 December 2022
By one of the doctors own admission the receptionist staff at this practice are incompetent. It also my experience as well as others, even though all reviews are anecdotal I truly believe the majority of patients at this surgery would agree with my review. Not sending samples off. Loosing results. Having to retake samples, doubling the time it should have taken. Upon calling for my 3 year old daughter who had a rash starting, dry cough and a temperature I was rudely cut off before even finishing my sentence. So I couldn't even get the symptoms out of my mouth before the unprofessional and rude receptionist told me "Sorry no available slots if you think its bad take her to hospital"... Wouldn't it have been at least courteous to listen to the symptoms. It says no available slots to register. I would be surprised if that's still the case I can't be the only one trying to switch practices. The only kind of practise the receptionists have at this surgery is malpractice. On the upside I think the doctors are good. But what use is a good doctor if the receptionists looses results, doesn't send tests off and won't listen to the serious symptoms of a 3 year old girl. I'm utterly disgusted and embarrassed for them.
Visited December 2022
Leatside Health Centre has not yet replied.