Lee Road Surgery
Doctors Surgery, 20 Lee Road, London, Greater London, SE3 9RTContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Complaint - urgent call not logged
Rated 2 stars out of 5
by Sasha Courtney - Posted on 27 February 2024
Called this evening at 4:21 as urgently needed to speak to a doctor, after having surgery by my eye 6.5 weeks ago, looks and felt infected. The reception said doctor will call you and we close at 6:30, needless to say this was not logged, when I called back at 6.10 it was the same person, she said she couldn’t see me on list but then said yes found you when I started having a rant. Doctor called me in 5 mins and confirmed they had only just been passed my details. Works out I have an infection and needed to start antibiotics straight away, stressful as chemists were closing 🤬 Poor service from receptionist. Sasha Courtney
Visited February 2024
Review titled Lee Road Surgery
Replied on 29 February 2024
I'm sorry to hear about the frustrating experience you had with the receptionist when you urgently needed to speak to a doctor regarding a potential infection after your eye surgery. It sounds like the situation caused a lot of stress and inconvenience, especially given the urgency of starting antibiotics. This has been discussed with the receptionist concerned and they have apologised for their mistake. Receptionists play a crucial role in ensuring patients receive timely care and support, and it's disappointing to hear that this wasn’t the case. I'm relieved to hear that you were able to speak to the doctor promptly once your details were passed along, and that you're now receiving the necessary treatment for your infection. Thank you for sharing your experience, and I hope your recovery from the infection progresses smoothly. If you have any further concerns or need additional support, please don't hesitate to reach out. Grant Griffiths Practice Manager
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Review titled Gentle Cervical Screening
Rated 5 stars out of 5
by Anonymous - Posted on 02 February 2024
I had a cervical screening at the practice today . The nurse was friendly quick efficient, and the experience was free of any discomfort. I have often felt in the past. Thank you, nurse j for your care and consideration. I would recommend any woman in the local area apprehensive about cervical screening to ask for nurse j. I hope she is teaching others about her best practices.
Visited February 2024
Review titled Lee Road Surgery
Replied on 07 February 2024
Thank you for review. Whilst we are always pleased to receive positive feedback, your review seems to indicate that your previous experience was less than good. If this is the case then I would urge you to make contact with me so we can address your concerns. Grant Griffiths Practice Manager
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Review titled Great doctors and nurses
Rated 5 stars out of 5
by Ana Garcia - Posted on 02 December 2023
Feels doctors and nurses are very knowledgeable. They are always welcoming and inviting. Reception was very helpful too. Manners were impecable.
Visited December 2023
Review titled Lee Road Surgery
Replied on 04 December 2023
Thank you so much for taking the time to share your positive experience with our healthcare team. We are pleased to hear that you found our doctors and nurses to be knowledgeable and welcoming. It's our commitment to provide exceptional care, and your feedback reinforces that we are on the right track. We truly appreciate your kind words about our reception team and their helpfulness. Thank you once again for your positive feedback. Regards Grant Griffiths Practice Manager
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Review titled Efficient service
Rated 5 stars out of 5
by Anonymous - Posted on 11 November 2023
Helpful and professional doctor who understood my problems,explained in simple terms the causes and came up with suitable treatment.
Visited November 2023
Review titled Lee Road Surgery
Replied on 13 November 2023
Thank you for sharing your positive experience! Understanding your concerns, explaining causes in simple terms, and providing a suitable treatment plan are all crucial aspects of our commitment to patient care. We appreciate your feedback and look forward to continuing to meet your healthcare needs. Grant Griffiths Practice Manager
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Review titled Good practice.
Rated 5 stars out of 5
by Anonymous - Posted on 06 September 2023
Helpful reception staff friendly &knowledgeable nurse.was also seen in a timely manner.Have always found this to be so when dealing with this practice.
Visited September 2023
Review titled Lee Road Surgery
Replied on 07 September 2023
Thank you for your kind feedback! We're delighted to hear about your positive experiences with our reception staff and nurses. We strive to provide excellent care and service to all our patients.
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Review titled Best practice
Rated 5 stars out of 5
by Loraine Williams - Posted on 11 August 2023
I have been with practice for 30 years I have always been treated with a smile at reception always ready to help and the doctors are so good I would not ever leave I would recommend the practice to anyone
Visited August 2023
Review titled Lee Road Surgery
Replied on 15 August 2023
Thank you so much for taking the time to share your wonderful experience with us. Your kind words about our reception team and doctors will be gratefully received. We remain dedicated to providing you with the best possible care and service, and we look forward to continuing this journey together for many more years to come. If there's ever anything you need, please don't hesitate to let us know. Regards Grant Griffiths Practice Manager
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Review titled Amazing service
Rated 5 stars out of 5
by Anonymous - Posted on 02 August 2023
I always come away from my appointments feeling like I've had the most amazing service ever. Our GPS at Lee Road Surgery work so hard for us, we are so lucky to have such a great team. I have, unfortunately, come across several surgeries recently where the patient and their welfare get forgotten.
Visited August 2023
Review titled Lee Road Surgery
Replied on 03 August 2023
Thank you for sharing your wonderful feedback with us! We are pleased to hear that you have consistently experienced amazing service during your visits to Lee Road Surgery. Regards Grant Griffiths Practice Manager
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Review titled Great Surgery all round
Rated 5 stars out of 5
by Anonymous - Posted on 20 July 2023
My appointment was on time and the Dr I see was extremely kind, caring and very knowledgeable and I left the surgery with my mind at ease and happy with the treatment given out.
Visited July 2023
Review titled Lee Road Surgery
Replied on 21 July 2023
Thank you so much for taking the time to share your positive experience with us! We are delighted to hear that your appointment went smoothly and that you found our doctor to be kind, caring, and knowledgeable. Our team takes great pride in providing excellent patient care and we are pleased to know that you left the surgery with your mind at ease and satisfied with the treatment you received. We truly value your feedback, and we look forward to serving you again in the future should the need arise. If you have any further comments or questions, please don't hesitate to reach out.
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Review titled Disappointing
Rated 2 stars out of 5
by Anonymous - Posted on 07 April 2023
Practice seems overstretched. Reception "gate guards" but is inclined to cross-examine patients and creates impression that the patient is not genuinely in need of help. Recently I was grilled rather dismissively and got no call-back reply to my enquiry. Appointment wait times, currently of three weeks, are unhelpful with developing conditions and create"emergency appointments" out of routine requests that can't wait three weeks. Doctors attitudes are variable - between enthusiasm and indifference. I certainly agree with others who contrast the practice today with the same one about twenty years ago. It's a bruising and unpredictable experience today and lacks much of the warmth and kindness of the past.
Visited April 2023
Review titled Lee Road Surgery
Replied on 18 April 2023
We are sorry to read that you feel disappointed with the service you have received. Our reception team have been asked to ask questions about the nature of the appointment request, this helps determine if the appointment request is clinically urgent. If it is clinically urgent then you would be contacted the same day by the duty GP. If it is not considered clinically urgent then a routine appointment would be offered. At the time of writing this response the wait time for a routine telephone call is 1 week. With regard to how you feel you have been dealt with on the phone and that you say you never received a call back, I would recommend you make a complaint. Not having your details, I am unable to investigate the points you have raised. Grant Griffiths Practice Manager
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Review titled What has happened to this practice???
Rated 1 star out of 5
by Anonymous - Posted on 17 April 2023
There must be a new management or something like that, because it is unbelievable how this practice has changed, unfortunately to bad... Rude and non polite receptionists, long waitings just to be phoned (never properly seen by a doctor), non sense refusal of repeated prescriptions... After more than 6 years with them, I see myself looking for a new surgery now... So my advice for anyone looking for a surgery in the area is to avoid this one, as at the moment, is not a good at all.
Visited April 2023
Review titled Lee Road Surgery
Replied on 18 April 2023
We are sorry to hear that you feel the practice has not provided you a good service. With regard to appointments, if your problem is clinically urgent then you will be offered a same day telephone call. If the GP feels you need to be seen in person, they will ask you to come in the same day. If your problem is not clinically urgent then you will be offered a routine appointment. At the time of writing, the wait time for a non-urgent telephone call is 1 week. With regard to your prescription issue and also how you feel you have been treated by the reception team, I suggest you make a complaint so I can investigate this for you. Regards Grant Griffiths Practice Manager