Leeds City Medical Practice
Parkside Surgery - Branch, Parkside Health Centre, 1St Floor, 311 Dewsbury Road, Leeds, West Yorkshire, LS11 5LQContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Long wait
Rated 3 stars out of 5
by Christine - Posted on 08 June 2024
Went for a cortisone injection in knee.doctor was good unfortunately I had to wait 6 weeks to get an appointment at parkside could have gone in 5 weeks if I had gone to Beeston practice.i asked about cream as the stronger cream I got for my knee they couldn't get any more so gave me a small tube which i just used at night bur they stopped that when i asked doctor said NHS won't provide it so I couldnt get anymore.also I joined the practice website but can't order my own medication instead I have to go to chemist 1 week before to order it then go back to collect it why can't I just order it myself then collect it was much easier before.i wiuld like to know why i cant get any stronger cream anymore
Visited June 2024
Review titled Leeds City Medical Practice
Replied on 10 June 2024
Good morning, Christine, Thank you for your review. I am sorry for your wait. Only certain GPs administer the steroid injections and this can, unfortunately, impact when and where. It is also worth noting that there will usually need to be a 3 month period between steroid injections. With regards to ordering your medication, please do get in touch with us at the practice so that one of our helpful team can look in to this for you; you should be able to order via your App or through the Practice website using the 'contact us online', 'admin query' option. However, this option is only available for medications on repeat. Best wishes, Jenny - Operations Manager
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Review titled Out standing
Rated 5 stars out of 5
by Anonymous - Posted on 29 December 2022
I am utterly shocked by so many negative reviews truly. I have been with this surgery for 9 years and can not fault them. From the receptionist to the nurses and the doctors. I’ve always had the upmost care of the highest standard. From the minute I call a lovely warm friendly receptionist answers and does everything she can to help me. Yes it’s hard to get an appointment at times but that’s to do with cuts and the fact that beeston is over populated with only a few surgeries. The strain on Leeds city is massive if you think of all the many people that live in beeston and surrounding areas. I generally get an appointment though with my chosen doctor within a few weeks max. Once at the surgery it’s always clean tidy waters provided facilities are well kept and my wait is generally short. I can’t comment on all the doctors as I usually see same one but the doctors I have dealt with and nurses have always been amazing warm friendly helpful supportive understanding patient kind caring professional and willing to go that extra mile to help and reassure me. I genuinely can not fault this practice and after hearing horror stories about other surgeries in beeston I know how lucky I am I been under such a outstanding surgery.
Visited December 2022
Review titled Leeds City Medical Practice
Replied on 19 March 2024
Sorry there was no response given to this but thank you very much for taking the time to write this very positive feedback. Bev McLean
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Review titled Fantastic service throughout
Rated 5 stars out of 5
by María - Posted on 09 September 2022
I have been under the practice 9 years and in that time I have always found the staff from receptionist to nurses and GPs to be outstanding. They have all shown professionalism, care, understanding, patience, kindness and all have gone above and beyond in times of need. I can not fault this practice and I’ve been under a few. Throughout covid and after I’ve still managed to get an appointment or at very least managed to speak with a doctor. I am thankful to have such a great surgery I can rely on
Visited September 2022
Review titled Leeds City Medical Practice
Replied on 20 September 2022
Dear Maria Thank you very much for taking the time to post such a positive review. I will ensure the whole team see the comments you have made as it really does give us all a boost when we get some praise for the work we do. The GP's and all the staff endeavour to provide our patients with a very high standard of service and ensure that they do have access to the clinical support they need at all times. Thanks again Bev McLean Business Manager
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Review titled Modern system
Rated 4 stars out of 5
by Julie - Posted on 02 August 2022
Just wanted to compliment Leeds City Medical Practice on their triage system. Excellent up to date procedure where by after speaking to the receptionist I was asked to send in a photo of a knee joint I was having a problem with so it could be looked at by the doctor on triage. The system was easy to follow on my mobile and saves time on decisions whether you need to be seen or not. Fully support this modern way of working. I received a call from the doctor and was scheduled an appointment with the Nurse Practitioner. She was efficient/knowledgeable/friendly and listened to my concerns - sorted out appointments for further investigation and gave excellent advice. Well done Leeds City Medical practice - leading the way when the system is overstretched and for adapting procedures to improve the service all round. The Receptionist was being trained and she did a great job - 10/10
Visited August 2022
Review titled Leeds City Medical Practice
Replied on 04 August 2022
Thank you very much for your very positive review. I have shared this with the whole team as this type of feedback gives us all a huge lift! Everyone at the practice works very hard to try and deliver a very high standard of care in the best way we can and when it is appreciated it makes it all worthwhile. Bev McLean Business Manager