Leigh Family Practice
Bridgewater Medical Centre, Henry Street, Leigh, Lancashire, WN7 2PEContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Friendly staff, inaccurate signage
Rated 3 stars out of 5
by Joanne Reynolds - Posted on 04 January 2023
Attended at the request of the surgery for health check blood tests. Immediately upon entering the practice there is a sign stating ‘for blood tests go upstairs’. So I went upstairs and sat and waited for 5 minutes before going back downstairs to speak to reception. I advised the receptionist that I’d waited upstairs for 5 minutes but there’s no one about and no one had come out to see me. Receptionist said I should have initially gone to reception to let them know I’d arrived. I told the receptionist I had followed the surgery instructions on entering the building and perhaps they should change the signage. I’m no rocket scientist but can follow simple instructions. Receptionist was pleasant and helpful enough and agreed with me. The nurse who took my blood was lovely and friendly. She asked if I had brought a sample but I hadn’t been told to when I made the appointment. Another breakdown in communication, and I now have to provide a sample which means attending the surgery again.
Visited January 2023
Review titled Leigh Family Practice
Replied on 05 January 2023
Dear Patient, Many thanks for taking the time to share your feedback, your compliments to the team is greatly appreciated. We are currently reviewing the signage you refer to; it seems this has been put in place by community services that utilise the building rather than something the practice has implemented, we will therefore address this. Please accept our apologies for any miscommunication regarding the urine sample, we will certainly ensure this feedback is shared with the whole practice team going forward. Many thanks , take care Leigh Family Practice
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Review titled Efficient & Friendly
Rated 5 stars out of 5
by Anonymous - Posted on 05 January 2023
Very helpful staff Practice is efficient and staff are happy to help with any query no matter how small or immaterial. Really good service.
Visited January 2023
Review titled Leigh Family Practice
Replied on 06 January 2023
Dear Patient, May we thank you for taking the time to share your feedback, your kind words and compliments are greatly appreciated. Your feedback has been shared with the Practice team. Many Thanks once again, Take care Leigh Family Practice
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Review titled Very disappointing
Rated 1 star out of 5
by Robert Burgess - Posted on 21 February 2023
Every time I ring before 8oclock inmorning they my call when they do anser there is never no apoinments all they say is ring 111 so I go walk in centre where i get better treatment
Visited January 2023
Review titled Leigh Family Practice
Replied on 22 February 2023
Dear Patient, Many thanks for your feedback. We are very sorry that your recent experience has not been a positive one. The Practice management team will make contact with you urgently to discuss this matter further with you. Many thanks , Leigh Family Practice
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Review titled Super efficient practice
Rated 5 stars out of 5
by mark vibert - Posted on 09 December 2022
Alway a good experience at my gp Surgery Let’s keep face to face appointments I had my diabetic review today and the nurse was super friendly and efficient
Visited December 2022
Review titled Leigh Family Practice
Replied on 27 December 2022
Dear Patient, May we thank you for taking the time to share your feedback, your kind words and compliments are greatly appreciated. Your feedback has been shared with the Practice Nurse and Practice team. Many Thanks once again, Take care Leigh Family Practice
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Review titled Good service
Rated 5 stars out of 5
by Andrew Masterson - Posted on 07 December 2022
I was treated politely and quickly. The phlebotomist behaved in a polite and professional manner, and I was seen on time
Visited December 2022
Review titled Leigh Family Practice
Replied on 08 December 2022
Dear Patient, May we thank you for taking the time to share your feedback, your kind words are greatly appreciated. Your feedback has been shared with the Practice team. Many Thanks once again, Leigh Family Practice
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Review titled Good practice
Rated 5 stars out of 5
by Susan barnes - Posted on 08 December 2022
I was really pleased about today's experience the doctor was ever so kind and understanding and she listened to me and she examined me and got to the root cause and did not hurry up and even told me as to book on going test before I left I found her so easy to talk to I have never seen this doctor before but truely hope she stops at our doctor shr was a credit to our practice our doctors gets bad reviews on Facebook it's about time we started getting good reviews which was well deserved xx
Visited December 2022
Review titled Leigh Family Practice
Replied on 12 December 2022
Dear Patient, May we thank you for taking the time to share your feedback, your kind words and compliments are greatly appreciated. Your feedback has been shared with the clinician and Practice team. Many Thanks once again, Take care Leigh Family Practice
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Review titled Efficient
Rated 5 stars out of 5
by Linda Ashley - Posted on 05 December 2022
I recently went for a blood test. There was a very short wait, the practitioner was pleasant and helpful.
Visited November 2022
Review titled Leigh Family Practice
Replied on 06 December 2022
Dear Patient, May we thank you for taking the time to share your feedback, your kind words are greatly appreciated. Your feedback has been shared with the Practice team. Many Thanks once again, Leigh Family Practice
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Review titled Practice performing well
Rated 5 stars out of 5
by Anonymous - Posted on 08 November 2022
Spoke to a very helpful person on the phone, knowledge, friendly, dealt with the three issues raised quickly, professionally and caring. Same day GP appointment very good service thank you
Visited November 2022
Review titled Leigh Family Practice
Replied on 08 November 2022
Dear Patient, May we thank you for taking the time to share your feedback, your kind words and compliments are greatly appreciated. Your feedback has been shared with the Practice team. Many Thanks once again, Leigh Family Practice
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Review titled Nurse fantastic
Rated 4 stars out of 5
by W.J.Morgan - Posted on 16 December 2022
Saw the diabetic nurse she was really professional and caring explained everything really well and I understood what she was telling me give her 11 out of 10
Visited November 2022
Review titled Leigh Family Practice
Replied on 17 December 2022
Dear Patient, May we thank you for taking the time to share your feedback, your kind words and compliments are greatly appreciated. Your feedback has been shared with the Practice Nurse. Many Thanks once again, take care , Leigh Family Practice
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Review titled Great practice nurse
Rated 4 stars out of 5
by Roy Burrows - Posted on 16 November 2022
Had a medical review with the practice nurse, who was very caring and knew her job well, I found her easy to talk too and she explained everything when I asked her anything.. 5 star Nurse
Visited November 2022
Review titled Leigh Family Practice
Replied on 18 November 2022
Dear Patient, May we thank you for taking the time to share your feedback, your kind words and compliments are greatly appreciated. Your feedback has been shared with the Practice Nurse. Many Thanks once again, Leigh Family Practice