Leigh Family Practice
Bridgewater Medical Centre, Henry Street, Leigh, Lancashire, WN7 2PEContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Good practice (Finally)
Rated 5 stars out of 5
by Anonymous - Posted on 07 November 2023
Surgery sent me a text about a telephone consultation and rang me later to see if the appointment time was ok, The nurse rang on time and was very pleasant…(Not like some).
Visited November 2023
Review titled Leigh Family Practice
Replied on 17 November 2023
Dear Patient, May we thank you for taking the time to share your feedback, your kind words and compliments are greatly appreciated. Your feedback has been shared with our team. Many Thanks once again, Take care, Leigh Family Practice
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Review titled Great practice
Rated 5 stars out of 5
by Glenda Brides - Posted on 19 October 2023
Went for my annual review all the staff and the nurse was so kind and pleasant it a pleasure to come to this surgury
Visited October 2023
Review titled Leigh Family Practice
Replied on 07 November 2023
Dear Patient, May we thank you for taking the time to share your feedback, your kind words and compliments are greatly appreciated. Your feedback has been shared with our Reception team. Many Thanks once again, Take care, Leigh Family Practice
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Review titled Mixed messages
Rated 1 star out of 5
by Keith Tulsie - Posted on 13 October 2023
Was told to come in for a flu jab. made an appointment turned up was told I was too young, not eligible for a flu jab. not a good service
Visited October 2023
Review titled Leigh Family Practice
Replied on 18 October 2023
Dear Patient, May i thank you for taking the time to discuss your feedback with me , I will address the issue you have raised with staff, we welcome any feedback from our patients, good or bad which will ultimately assist us to improve the services we deliver. Many thanks Once again, Take Care, Sherrie Assistant Practice Manager Leigh Family Practice.
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Review titled Very friendly nurses
Rated 4 stars out of 5
by Anonymous - Posted on 08 November 2023
The clinical staff are great , very pleasant. Took time with me and my baby Just difficult to get through to the reception when you need to call, but are available at the desk when you go in the surgery
Visited October 2023
Review titled Leigh Family Practice
Replied on 17 November 2023
Dear Patient, We are sorry that you have difficulty getting through on the phone lines , this is something we will look into. May we also thank you for taking the time to share your feedback regarding staff, your kind words and compliments are greatly appreciated and your feedback has been shared with our team. Many Thanks once again, Take care, Leigh Family Practice
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Review titled Reception staff not doing job
Rated 3 stars out of 5
by Ian Mcgeoghegan - Posted on 22 September 2023
I went to reception to check in for my appointment, spoke to the member of staff who said they checked me in. After half an hour I went back up to the reception to ask what was going on. The receptionist then informed me that the previous staff member had not checked me in. I ended up waiting nearly an hour
Visited September 2023
Review titled Leigh Family Practice
Replied on 27 September 2023
Dear Patient. Thank you for your Feedback. We apologise that the experience you have had with the practice has not been a positive one. We welcome any feedback from our patients, good or bad which will ultimately assist us to improve the services we deliver. I would like to thank you for bringing your concerns to our attention and may we assure you of our continued service to you at all times. May we also take this opportunity to apologise that you had to wait to see the clinician , I can see from your notes that you were marked as arrived for your appointment by the receptionist but another staff member accidently changed this , This error has been discussed with the staff member in question. The surgery endeavours to provide the best possible standard of care to all our patients and we will continue with regular monitoring and review to enable us to constantly improve the services we offer.
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Review titled Friendly staff
Rated 4 stars out of 5
by Ant - Posted on 18 September 2023
Staff were lovely from booking the appointment to arriving at the GP. Appointment booking was easy and they managed to get a quick place.
Visited September 2023
Review titled Leigh Family Practice
Replied on 19 September 2023
Dear Patient, May we thank you for taking the time to share your feedback, your kind words and compliments are greatly appreciated. Your feedback has been shared with our Reception team. Many Thanks once again, Take care, Leigh Family Practice
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Review titled Very efficient
Rated 5 stars out of 5
by Sophie - Posted on 22 September 2023
I moved to this practice after having issues with my previous doctors. Leigh Family Practice were easy to contact, the appointment was on time, staff at the desk were friendly and helpful and the nurse was lovely! Very informative and explained everything she would be doing and why. Have recommended to family already
Visited September 2023
Review titled Leigh Family Practice
Replied on 27 September 2023
Dear Patient, May we thank you for taking the time to share your feedback, your kind words and compliments are greatly appreciated. Your feedback has been shared with the Practice team. Many Thanks once again, Take care Leigh Family Practice
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Review titled Very good practice
Rated 4 stars out of 5
by Bernadette Dawson - Posted on 03 July 2023
The receptionist was very helpful and sorted out my appointment to see the doctor for a review. I am a cancer patient and need understanding and continuity.
Visited July 2023
Review titled Leigh Family Practice
Replied on 24 July 2023
Dear Patient, May we thank you for taking the time to share your feedback, your kind words and compliments are greatly appreciated. Your feedback has been shared with our Reception team. Many Thanks once again, Take care, Leigh Family Practice
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Review titled Great Dr
Rated 4 stars out of 5
by Deborah McGahey - Posted on 15 March 2023
I was phone today by a lovely, patient and understanding Dr, for a telephone consultation. I didn't feel rushed, I felt cared about and most importantly he was understanding of my situation. I have never met this Dr, but wouldn't at all mind if I was put under his care permanently. Because of my query I was concerned about being rushed or not taken seriously. I wasn't rushed and I was definitely taken serious. Thankyou Dr.
Visited March 2023
Review titled Leigh Family Practice
Replied on 17 March 2023
Dear Patient, May we thank you for taking the time to share your feedback, your kind words and compliments are greatly appreciated. Your feedback has been shared with our Doctor and the Practice team. Many Thanks once again, Take care Leigh Family Practice
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Review titled pathetic practice
Rated 1 star out of 5
by Owen Crompton - Posted on 07 March 2023
dr phoned me and left an unaudable message on voicemail.would think a dr would not mumble but speak clearly.phoned surgery was told could not get another telephone appointment for 7 days.pathetic as usual
Visited March 2023
Review titled Leigh Family Practice
Replied on 11 March 2023
Dear Patient, Many thanks for your feedback. We are very sorry that your recent experience has not been a positive one. The Practice management team will make contact with you urgently to discuss this matter further with you. Many thanks , Leigh Family Practice