Leyton Healthcare 4Th Floor
4Th Floor, Oliver Road Medical Centre, 75 Oliver Road, London, Greater London, E10 5LGContact details and opening times
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Reviews
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Review titled Extremely poor service.
Rated 1 star out of 5
by Anonymous - Posted on 02 May 2023
This Practice is beyond ridiculous. The receptionist are rude, no phone matters and lack of knowledge in what they do. It is hard to get an urgent appointment at this Practice, the next appointment they will offer is normally a month or two until you could be booked in for a phone consultation, not even f2f. Its like you need to be in your last breath until they actually offer to help you. When booking an appointment they will ask you to do an e-Consult and even with that when completing it and when they detected that your problem is urgent it will ask you to 'Call you GP for urgent help' so its like you're stuck in a limbo.
Visited April 2023
Review titled Leyton Healthcare 4Th Floor
Replied on 09 May 2023
I am sorry to know of your bad experience in getting an urgent appointment. If you have experienced a rudeness from our receptionists please advise date and time for this so that we can fully investigate and take action if necessary. Rudeness with patients will never be tolerated. For an urgent appointment we follow an effective system which is currently in use in majority of GP practices in the country. We offer a same day telephone triage so that the clinician can assess the urgency over the phone. A face to face appointment with a GP may take up to 2 weeks because of the pressure we are currently under. eConsults are also an effective and much quicker way to get a response. This is the trend most practices are following. I don't think we are offering a poor service. We are providing as good a service as most of the GP practices are. Yours sincerely Senior Managing partner