Liberty Bridge Road Practice
Ludwig Guttman Centre, 40 Liberty Bridge Road, Stratford, London, Greater London, E20 1ASContact details and opening times
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Reviews
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Review titled Disgusting service
Rated 1 star out of 5
by Murillo Braga - Posted on 16 January 2025
Recent Experience (16/01/25): Securing a referral to a private neurologist has been another ordeal despite having private insurance now. Following a blood test with Dr X, promised follow-up never occurred due to his holiday. After over a week of waiting without contact, subsequent attempts to resolve the issue involved Dr. Y, who was also on holiday. This sequence of events seems comical but is frustratingly real. Finally, another doctor is supposed to issue a referral to my private specialist. But I can predict what comes next...! Previous Experience (02/01/23): The "eConsult" system here is impractical. Repeatedly filling out extensive forms (yes, answering the same million questions each time!) was necessary just to prompt follow-up on a mental health matter that should have been addressed promptly after starting medication. Despite requesting a phone call, responses were consistently via text. Basic reassurance and direct communication from a doctor, especially concerning mental health, should be standard. For routine services, this practice appears responsive, but for more complex needs requiring attention and follow-up, relying on them proves challenging. Considering private options might be preferable if feasible. Previous Review (1*): While simple tasks were manageable, navigating anything more complex proved nightmarish. Receptionists varied in approach, but overall professionalism fell short. Securing an appointment with a GP often felt like winning the lottery.
Visited January 2025
Liberty Bridge Road Practice has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Cherie - Posted on 07 January 2025
Received what I felt i needed and had requested, with the information required to use safely. Also felt reassured with my diagnosis. I didn’t feel rushed or as if I was on a conveyor belt which helps to feel confidence in the practice.
Visited January 2025
Review titled Liberty Bridge Road Practice
Replied on 13 January 2025
Dear Cherie. Thank you for your positive feedback! We’re so glad to hear that you received the information and support you needed, and that you felt reassured about your diagnosis. It's important to us that our patients feel confident and not rushed during their visits, and we're happy that your experience reflected this. We truly appreciate your kind words and will continue to prioritise the care and attention you deserve. Thank you for trusting us with your health! Kind regards Jess Kaur - Practice Mananger.
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Review titled Excellent Care from Doctor
Rated 5 stars out of 5
by Inacia Armartey - Posted on 21 November 2024
I am extremely grateful to Dr T. L. for the consultations, care and information sent in the last couple of months. I have a number of issues. From our first consultation, Dr T. L. was efficient while patient, and took the time to really listen. He took everything I said seriously, showed genuine care, asked helpful questions, was willing to explore different possibilities and was connecting the dots. He made me feel comfortable enough to discuss things with him that I have not discussed with a medical professional before for fear of not being taken seriously or how I would be viewed. Although I have had to leave the surgery because I have moved out of the area, the sensitive, insightful, clear way in which he handled my consultations and care has given me the confidence to continue seeking the support I need with my new surgery. I am so thankful that I encountered him during this challenging stage in my health and wellbeing journey. Thank You. Ms Armartey
Visited November 2024
Review titled Liberty Bridge Road Practice
Replied on 13 January 2025
Dear Ms Armartey. Thank you so much for sharing your thoughtful feedback. We’re incredibly grateful to hear about your positive experience with Dr. T.L. It’s wonderful that he was able to provide not only the care and attention you needed but also the comfort and support to discuss things that have been difficult in the past. We understand how important it is to feel truly listened to and respected, and we’re glad Dr. T.L. was able to offer that. While we’re sorry to see you go, we’re pleased that your experience has helped empower you to continue seeking the support you need. Thank you again for your kind words, and we wish you all the best with your new surgery. Kind regards Jess Kaur - Practice Manager
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Review titled Unprofessional and Rude Reception Staff
Rated 1 star out of 5
by Anonymous - Posted on 22 October 2024
I had a disappointing experience with the reception staff, who acted as if working there was a punishment. Their behavior was unprofessional, and they were often rude and dismissive. It's nearly impossible to reach them by phone, and when they do answer, the information provided is frequently incorrect. Additionally, there seems to be a lack of understanding of GDPR guidelines, raising concerns about how personal information is being handled. It's disheartening to encounter such poor service and communication from staff who are meant to assist. This situation requires serious attention and accountability.
Visited October 2024
Review titled Liberty Bridge Road Practice
Replied on 13 January 2025
Dear patient. Thank you for sharing your feedback, and we sincerely apologise for the experience you've had with our reception staff. We understand how frustrating it can be when you're not receiving the level of service you expect, especially regarding professionalism, communication, and the handling of personal information. Your concerns about the accuracy of information and GDPR guidelines are taken very seriously, and we will ensure these issues are addressed with the relevant teams. We value your input as an opportunity to improve and will take steps to improve our reception service and ensure better communication moving forward. We appreciate you bringing this to our attention, and we are committed to making the necessary improvements. kind regards Jess Kaur - Practice Manager
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Review titled Always reliable
Rated 5 stars out of 5
by Anonymous - Posted on 14 October 2024
I found the doctor to be sympathetic and helpful. She advised me according to my situation and was quite sympathetic.
Visited October 2024
Review titled Liberty Bridge Road Practice
Replied on 13 January 2025
Dear Patient Thank you taking the time to post your review. We appreciate your positive comments and are pleased that you were happy with the care and service provided by our GP. Kind regards Jess Kaur - Practice Manager
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Review titled Quality service
Rated 5 stars out of 5
by Maurillia Simpson - Posted on 10 October 2024
It was great to have the Dr take the time to listen to my fairs and uncomfortableness of my history of why I had the issues I had. I appreciate 🙏🏽 the fact that I was listened to as well as supported. As an Army veteran who has experience no support or help from the military in the past. I am truly grateful 🙏🏽 to see that the patient matters and is the priority 🙏🏽.
Visited October 2024
Review titled Liberty Bridge Road Practice
Replied on 13 January 2025
Dear Miss Simpson. Thank you so much for your kind words. We’re truly honoured that you felt heard and supported during your visit. It’s our priority to ensure every patient feels valued and cared for, and we’re glad to know that your experience reflected that. As an Army veteran, your feedback means even more to us, and we’re grateful for your service. We will continue to strive to provide the best possible care and support to all of our patients. Thank you again for sharing your experience with us. Kind regards Jess Kaur - Practice Manager
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Review titled Compliments to an Advanced Nurse
Rated 5 stars out of 5
by Guiyi Li - Posted on 01 October 2024
A burn wound on my lower lip had not healed after 3 months. My request to see a GP was not granted, but was referred to specialists,which meant a 23 week waiting time at least. At my further request, I was eventually seen by an advanced nurse. She was very patient in examining my burn wound and the photo records. Her prescription and advice were effective. One week after using the prescribed medicine and following her advice, my burn wound has basically healed, which ended my 3 month suffering and render the already arranged referral to specialists no longer necessary, a saving to the NHS resources. My full compliments to the advanced nurse.
Visited September 2024
Review titled Liberty Bridge Road Practice
Replied on 13 January 2025
Dear Guiyi Li Thank you for sharing your feedback and your positive comments about the Advanced Nurse Practitioner. We truly appreciate all patient feedback, as it helps us improve the services we provide. Your kind words have been passed on to the ANP. Regards Jess Kaur - Practice Manager
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Review titled Excellent Service
Rated 5 stars out of 5
by Anonymous - Posted on 20 September 2024
I held off joining this practice for a year because of the bad reviews but since joining I cannot speak highly enough about my good experience at Liberty Bridge. The majority of my visits have been met with exceptional care, professionalism, and attentiveness. The doctors and nurses truly listen, making me feel heard, valued as a patient and confident in managing my health issues. They ensure my concerns are addressed, never rushing through appointments and always taking the time to explain things clearly. On the occasion I had cause to complain, this was addressed and resolved swiftly by the reception team. I highly recommend this surgery – a true 5-star service!
Visited September 2024
Review titled Liberty Bridge Road Practice
Replied on 13 January 2025
Dear patient. Thank you so much for taking the time to share your experience. We're thrilled to hear that your time with Liberty Bridge has been so positive and that you've received exceptional care, professionalism, and attentiveness. It's wonderful to know that our doctors and nurses have made you feel heard and supported in managing your health. We also appreciate your recognition of how our reception team handled your concern promptly. Your feedback means a lot to us, and we're grateful for your recommendation. We look forward to continuing to provide you with the best possible care! Kind regards Jess Kaur - Practice Manager
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Review titled Terribly rude and patronising receptionist
Rated 2 stars out of 5
by Anonymous - Posted on 24 July 2024
I didn't imagine I'd be patronised and told "it's not our problem" when I call about a simple prescription pharmacy address error. Being talked down to and patronised the way I was...I strongly advise the practise retrain their staff in basic telephone manners.
Visited July 2024
Review titled Liberty Bridge Road Practice
Replied on 13 January 2025
Dear Patient We apologise that you found the receptionist’s behaviour patronising, as this is not the experience we want for our patients. Your feedback has been shared with the team. Kind regards Jess Kaur - Practice Manager
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Review titled Prompt and great care
Rated 5 stars out of 5
by Carolina - Posted on 12 June 2024
I recently opened an e-consult and was contacted promptly by the doctor on the next day with a referral for a blood test. After the results came out I booked a follow-up e-consult and, again, by the next day, a doctor called me to explain my results. The doctor was very knowledgeable and offered me helpful insights into how to improve my health. The whole process was swift and I'm pleased with the care provided.
Visited June 2024
Review titled Liberty Bridge Road Practice
Replied on 13 January 2025
Dear Carolina. Thank you for posting your review. I'm so glad to hear that your experience with the e-consult was positive! It sounds like the process was not only efficient but also thorough, with the doctor providing clear insights and helpful advice. It's great that you felt well taken care of and that the follow-up was just as prompt and informative. Your feedback highlights the value of quick, accessible healthcare, and it’s wonderful to hear it made a difference in your health journey. Kind regards Practice Manager