Lichfield Grove Surgery
64 Lichfield Grove, Finchley, London, Greater London, N3 2JPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Went above and beyond
Rated 5 stars out of 5
by Hadas Elber-Aviram - Posted on 15 March 2024
This is a great practice - everyone went above and beyond for me, from the receptionist to the manager to the GP. There is a shortage in my ADHD medication and consequently I needed a replacement. Everyone went out of their way for me, chasing up the ADHD clinic and liaising with the GP, to ensure that I secured alternative medication before my meds ran out. Thank you so much to all involved!
Visited March 2024
Lichfield Grove Surgery has not yet replied.
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Review titled It is a joke
Rated 1 star out of 5
by Anonymous - Posted on 08 March 2024
Receptionists define the rules: sometimes they can put you on the 'waitlist' to be called back within a day, others say that you can only leave a note online, in which case it will be 'reviewed within 48 hours'. Doctors aren't better. One promised to make a referral to specialist but after waiting for 2 months nothing was done and O had to chase what happened. Some doctors are good, but recently a few experienced ones left, and the replacement ones are the ones you don't really want to see. Once I was provided an appointment, went to the practice. There were zero people in the waiting room. After I left, there was 1 person. So they really trying to minimise the patient flow as much as possible.
Visited March 2024
Review titled Lichfield Grove Surgery
Replied on 11 March 2024
Dear Patient, Thank you for your review. I am sorry you feel you have not received a good service from the practice, however as you have not provided your name we are not able to investigate this further or provide a response. Please contact the surgery so we can look into matters raised. Many thanks Kuldip Singh Practice Manager
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Review titled Joined-up Care at its best
Rated 5 stars out of 5
by Dr Farhad Cooper - Posted on 14 March 2024
Thanks to the prompt telephone assessment, home visit and excellent arrangements of the outstanding general practioner registrar at this practice, we received the most spot-on care possible. This doctor took an immense amount of time and effort ascertaining the needs of the patient, ensuring their safety and then making really appropriate, prompt and safe plans to have the medical issues addressed in a timely fashion. Without putting them at risk of complications arising from an unnecessary and untimely admission via accident and emergency. We are incredibly grateful, thank you.
Visited March 2024
Review titled Lichfield Grove Surgery
Replied on 14 March 2024
Dear Dr Cooper, Thank you for your comments. We always strive to be as helpful and supportive as we can for our patients, even though we are under a lot of pressure in the NHS. Your kind words have been passed on to the Doctor. Thank you Kuldip Singh Practice Manager
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Review titled Thank You To The Lichfield Grove staff
Rated 4 stars out of 5
by Anonymous - Posted on 12 February 2024
Spoke with pharmacist and members of staff, and were all polite, courteous and helpful, professional, when I had to sort out a family members prescription. Very helpful. Thank you kindly to Lichfield Grove Surgery staff.
Visited February 2024
Lichfield Grove Surgery has not yet replied.
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Review titled The Best practice
Rated 5 stars out of 5
by Dawn - Posted on 23 January 2024
I had my phone consultation today and was amazed at the service provided. The consultant was very thorough and not hurried. Best appointment I have ever had. Great experience. Very happy!
Visited January 2024
Review titled Lichfield Grove Surgery
Replied on 26 January 2024
Dear Patient Thank you for taking time to post a positive review regarding the service you have received at the practice from the Doctor. We aim to provide the best possible care to all our patients your post will be shared with the team at our next practice meeting Kind Regards Kuldip Singh Practice Manager
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Review titled Looks unorganised and unhelpful
Rated 2 stars out of 5
by Anonymous - Posted on 06 November 2023
I have been visiting this practice for more than four years. The first problem is the doctors are changing quite frequently in a short span of time like in six month. I don’t know what is the problem that they can’t keep the doctors but I as a patient been waiting for two referrals for two different issues and the doctor been delaying it and then left the surgery. Secondly, they are giving much of summary about your problems and your medical records are missing critical information which is essential. I am thinking of changing my surgery I can, as they are better surgeries with better moral for patients.
Visited August 2023
Lichfield Grove Surgery has not yet replied.
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Review titled Unable to book appointment
Rated 2 stars out of 5
by Anonymous - Posted on 17 July 2023
This practice has always been amazing. However recently the customer service / patient engagement has deteriorated. Test results are not reviewed on a timely basis, almost impossible to get an appointment, doctors not returning calls or following up. Receptionist inexperienced and just reading from a menu, no flexibility Can’t even get a phone appointment. I am shocked at how quickly this practice has deteriorated. Obviously knock on impact as people will inundated A&E if they can access GP services, also risk of patient conditions worsening due to delays.
Visited July 2023
Lichfield Grove Surgery has not yet replied.
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Review titled Excellent Practice
Rated 5 stars out of 5
by Anonymous - Posted on 02 August 2023
I have recently registered, staff and Doctors are great! Very caring and friendly Practice.I highly recommend this practice
Visited July 2023
Lichfield Grove Surgery has not yet replied.
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Review titled Caring Kind and people who listen
Rated 5 stars out of 5
by Anonymous - Posted on 18 April 2023
Always a good response from receptionists. Kind words. Everyone listens to you. The whole team from start to finish are the best I have ever encountered Thank you and keep on doing what you are doing
Visited April 2023
Lichfield Grove Surgery has not yet replied.
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Review titled Lost Medicine
Rated 1 star out of 5
by Anonymous - Posted on 27 April 2023
I lost my Tablets that I have to take everyday. I called the GP on Monday to ask for a new prescription explaining that I was leaving for a travel of 2 week out of the country, the receptionist told me that I would be called by the Doctor about it. On the same day of my departure, Thursday, at 11.40 I have been called by another receptionist and been told that the Doctor refused to proceed with my prescription, so I will travel without my Tablets. let's hope that my health will not be damaged by this. based on this site sadly this is the best GP in the area.
Visited April 2023
Lichfield Grove Surgery has not yet replied.