Limelight Health and Wellbeing Hub
Limelight, 1 St Brides Way, Manchester, M16 9NWContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Very helpful
Rated 5 stars out of 5
by Anonymous - Posted on 23 November 2024
It was very easy to obtain the jab this morning. I arrived on time and got called almost straight away.
Visited November 2024
Review titled Limelight Health and Wellbeing Hub
Replied on 25 November 2024
Dear patient Thank you for taking the time to leave us a positive review. We are glad to hear your experience of our service met your expectations. Kind regards Senior Management Team
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Review titled Amazing customer service
Rated 5 stars out of 5
by Anonymous - Posted on 26 October 2024
I came across a young girl at the receptionist and she was amazing, she was extremely helpful and was only young and innocent bless her soul. She helped me with my prescription and sorted out a problem I was having on the system.
Visited October 2024
Review titled Limelight Health and Wellbeing Hub
Replied on 31 October 2024
Dear patient Thank you so much for taking the time to leave us a review. We are very happy to hear that you are satisfied with the service that you have received from a member of our Reception team, and we have passed your feedback on. Best wishes, Efrosyni (Business Manager)
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Review titled Poor practice
Rated 1 star out of 5
by April - Posted on 09 October 2024
As always issues with the delayed response and booking process. My child had a 2nd blood test, the results came back in 2 days but I have to wait 19 days to be able to have what would be a 5 minute phone call to discuss the “non urgent” results that the surgery can not print off but can only provide 2 results that returned normal. The first blood test results that didn’t come back normal I received the detail on a text message but this time I can’t get the results?? practice is never consistent. Not to mention my original accurex appointment request wasn’t responded to so I had to go into the practice to get the phone appointment arranged. You have to tell the gp receptionists the ins and outs of your medical issues in a que in front of anyone there to get appointments etc and there qualified for that but to give you the non urgent results of your child they can’t print test results
Visited October 2024
Review titled Limelight Health and Wellbeing Hub
Replied on 31 October 2024
Dear patient Thank you for your feedback. I am very sorry to hear that your recent experience with us has been less than satisfactory. Urgent appointments are usually booked for the same or next day, and routine appointments within two weeks of your request, as per our process. Please note that you can also ask a member of our Reception Team at the front desk to speak in private, and they will arrange this for you. They will also be happy to print test results for patients, if they have been reviewed by a clinician. If you would like us to investigate your issues as a complaint and provide a formal response, please write to our management team on gmicb-tr.limelight.feedback@nhs.net. Kind regards Efrosyni (Business Manager)
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Review titled Needed a sicknote
Rated 2 stars out of 5
by Sunera - Posted on 21 June 2024
I had a surgery yesterday and the Dr at the surgery said your GP practice should be able to provide you with a sicknote so I contacted my GP and they gave me an appointment in 2 weeks time which is not convenient because what am I supposed to tell my work place. They say it's been backdated but how am I supposed to explain this to my manager and what if he doesn't believe me. Bit disappointed because it's a quick request and shouldn't take that long but because it's not a medical emergency they can't do anything.
Visited June 2024
Review titled Limelight Health and Wellbeing Hub
Replied on 27 June 2024
Dear patient Thank you for your feedback. I am sorry that you have found that your experience with us has been unsatisfactory with regards to your sick note. We are currently implementing an improvement project at our practice, to ensure our patients can get the sick notes they need without waiting up to 2 weeks for a routine appointment with the GP, but as sick notes are not deemed clinically urgent and can be backdated, as you stated, there may always be a slight wait before they can be issued. Please note that if you are off work due to a hospital admission or a surgical procedure, then a sick note can also be issued by the hospital. Once discharged, then your GP can issue you with a further sick note, based on your hospital discharge letter, provided we have received this. Please also note that we are happy to provide you with a brief summary of your recent consultations for free, including mentions of the arrangement of future appointments, that you can provide to your employer as proof that you are waiting for us to issue your sick note. I do hope that this information is helpful. If you would like to submit a formal complaint with regards to your experience, please email us on gmicb-tr.limelight.feedback@nhs.net, and one of our managers will investigate the issues you raise and address your individual concerns. With best wishes for a swift recovery, Efrosyni (Business Manager)
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Review titled Very professional and caring
Rated 5 stars out of 5
by David - Posted on 29 April 2024
My Doctor contacted me and spoke time like a fellow human being with empathy, respect and exceedingly good manners. I felt a sense of humanity and value like I have not often felt before. This Limelight staff are amazing. So much patience and consideration which made my illness feel much better has professional people don’t always speak so humbly. It raised my anxiety and depression that I have been feeling of later and I am so thankful. Thank you x
Visited April 2024
Review titled Limelight Health and Wellbeing Hub
Replied on 15 May 2024
Dear patient Thank you for taking the time to leave us a review. We are very happy to hear that you are satisfied with the service that you have received and that you feel supported by our Limelight team. Best wishes, Efrosyni (Business Manager)
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Review titled 20th April, friendly staff
Rated 5 stars out of 5
by Becky Lindsay - Posted on 20 April 2024
Had my first smear test. She put me at ease, explained everything in detail, allowed me to be in control of the appointment and was overall extremely helpful. Thanks to my lovely doctor
Visited April 2024
Review titled Limelight Health and Wellbeing Hub
Replied on 25 April 2024
Dear Becky Thank you for taking the time to give us your positive feedback regarding a very important test. We will share your kind comments with our nursing team. Kind regards Efrosyni (Business Manager)
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 13 March 2024
Really lovely staff and very helpful when trying to arrange appointments. Really professional and the doctors and nurses I have seen are very kind and welcoming. The online service is east to use and I was contacted the same day regarding arranging an appropriate appointment.
Visited March 2024
Review titled Limelight Health and Wellbeing Hub
Replied on 18 March 2024
Dear patient Thank you very much for taking the time to give us feedback and for engaging with the systems that we have in place at our practice. We are very happy to hear that your interactions with our staff have been positive, and that you are receiving the care that you need. Kind regards Efrosyni (Business Manager)
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Review titled Rude Staff
Rated 1 star out of 5
by Anonymous - Posted on 06 February 2024
I was very disappointed. I rang my gp yesterday asking for some advice and she sent me the link yesterday (out of hours) and told me i can ring in the morning at 8am. I rang the gp today for the receptionist being extremely rude to me and she hung the phone up saying there’s other people waiting when i was trying to explain my frustration as she told me there is nothing she can do- and i need to use accurx- which was fine but i just wanted to tell her i had been adviced to call in the morning so im confused as to why you won’t put my request in for me,& why are you providing a phone call service if you can’t help? bare in mind i was number 1 in the que at 8am. im really upset with my customer service and would like to put in a formal complaint about this as it isn’t the first time someone at Limelight doctors has been rude to me. When a patient is poorly, the last thing they need is someone speaking to them in the manner i got spoken to again by one of your colleagues- it’s atrocious and very upsetting!
Visited February 2024
Review titled Limelight Health and Wellbeing Hub
Replied on 12 February 2024
Dear patient Thank you for your feedback. We are sorry to hear that your experience of our service on this occasion has fallen short of your expectations. We do encourage patients to use our online booking system (known as AccuRx) to request appointments, rather than call us at 08:00, to avoid having to wait in a long queue early in the morning. You can find more information about this on our website: https://limelighthealthhub.nhs.uk/2023/08/11/how-to-navigate-the-switch-from-askmygp-to-accurx-patient-triage/ It would be very helpful if you could contact us directly regarding your formal complaint, so our management team can have a closer look into this on your behalf; this is so we can carry out an effective investigation, better address the issues you've raised, and where possible, improve our service. If you would like for us to do so, please email us at gmicb-tr.limelight.feedback@nhs.net. Kind regards Efrosyni Business Manager
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Review titled Very bad service
Rated 2 stars out of 5
by Anonymous - Posted on 30 January 2024
I booked the appointment 2 weeks ago only to see my blood test results. They said that cannot provide my results before GP appointment. I booked phone appointment, no one called to me. So I called to gp and asked what’s going on. I just received the information that the appointment was face to face and offered me another appointment in 2 weeks! It’s really bad practice to wait 4 weeks for blood test results. Moreover, the reception staff is really bad and unprofessional.
Visited January 2024
Review titled Limelight Health and Wellbeing Hub
Replied on 01 February 2024
Dear patient Thank you for your feedback. We are sorry to hear that your experience of our service on this occasion has fallen short of your expectations. Did you know that you can access any future test results directly via the NHS App, without needing to contact your GP practice? You can find out more here: https://www.nhs.uk/nhs-app/ In terms of our process, blood test results are reviewed by our clinicians, and if required, appointments are booked with the patients to discuss them, based on the urgency of the result. We are sorry to hear that on this occasion, you were not correctly informed of your appointment details. It would be really helpful if you could contact us directly, so our management team can have a closer look into what you have raised; this is so we can carry out a more effective investigation, better address the issues, and where possible, improve our service. If you would like for us to do so, please email us at gmicb-tr.limelight.feedback@nhs.net. Kind regards Efrosyni Business Manager
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Review titled Flu vaccination
Rated 5 stars out of 5
by Nosheen Saba - Posted on 29 October 2023
The nurse was amazing and my son 9year old was felt comfortable and made at ease, he was anxious but the nurse was amazing he had his injection 💉 and was happy...
Visited October 2023
Review titled Limelight Health and Wellbeing Hub
Replied on 30 October 2023
Dear Nosheen, Thank you for the positive feedback. We will let the nurse and the rest of the nursing team know. Kind regards, Shahin Saleh Practice manager