Linden Hall Surgery
Station Road, Newport, Shropshire, TF10 7ENContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Brilliant
Rated 5 stars out of 5
by Elaine - Posted on 31 March 2025
A very efficient practice. I found the appointments request form and triage system to be very effective, giving me a speedy appointment. The doctor was thorough, friendly and efficient. The receptionists are friendly and polite. Can't fault this practice at all.
Visited March 2025
Review titled Linden Hall Surgery
Replied on 02 April 2025
Dear Elaine, Thank you for taking the time to provide your feedback. We are very pleased to hear about your positive experiences with both our triage system and with our members of staff. Yours sincerely, The Partners at Linden Hall Surgery
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Review titled Great practice
Rated 5 stars out of 5
by Pete Cossie - Posted on 03 December 2024
Staff were extremely pleasant and will always try their best to accommodate your request . I forgot to book my monthly blood test and they pulled out the stops and got me in on time Excellent, keep up the good work
Visited October 2024
Review titled Linden Hall Surgery
Replied on 06 December 2024
Dear Mr Cossie, Thank you for taking the time to provide your feedback. We are very pleased to hear you had a positive experience and we were able to help you with the problem. Yours sincerely, The Partners
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Review titled Best practice and practise
Rated 5 stars out of 5
by Elaine Miller - Posted on 25 October 2024
Been attending Linden Hall Surgery with a cough for some weeks. All practice members I saw recognised that I had two different coughs. And was therefore difficult to identify. Doctor identified and gave clear advice on the nasal drip cough and that cleared up quickly. The second cough was more difficult. And another Doctor identified the medication that was causing the problem. I would like to thank all the staff for their patience and persistence in resolving the issues. And that the doctors listened and understood that I had two issues that needed resolving. All staff at Linden Hall are warm and welcoming. And the website for booking appointments making requests is easy to use and much better than the old phone system. And the flu vaccination day ran very efficiently from booking appointment to getting vaccinated
Visited October 2024
Review titled Linden Hall Surgery
Replied on 30 October 2024
Dear Elaine Miller, It is very kind of you to have taken the time to provide your feedback. It is very pleasing to hear about the positive experience you have had with the triage system and all the staff involved in your recent care and flu vaccination day. We shall feed this back to our team. With best wishes, The Partners of Linden Hall Surgery
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Review titled Prompt and efficient triage and appointment
Rated 5 stars out of 5
by David Kibble - Posted on 22 October 2024
Ongoing health issue which did not require urgent attention. I used the online triage system and was given a face to face appointment within 10 days or so. When seen the consultation was thorough and sympathetic with tests planned going forward.
Visited October 2024
Review titled Linden Hall Surgery
Replied on 25 October 2024
Dear Mr Kibble, Thank you for taking the time to provide your feedback. We are pleased to hear that you had a positive experience with our practice’s triage system and are happy with the consultation you had. Yours sincerely, The Partners of Linden Hall Surgery
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Review titled Proactive, prompt and efficient on line triage process
Rated 5 stars out of 5
by Laurie - Posted on 06 September 2024
This was my first time using the online triage service, and I was both grateful and impressed by those who delt with my issue. I received an initial response, via text message, within 5 minutes of sending the online form. There was a slight glitch, in that the link for my response to questions asked had not been included, but a quick phone call to reception, and the lady who answered sorted me out and passed my responses on to the duty GP. In less than an hour, the GP had responded again, having sent and electronic prescription through to my pharmacy, and sent a referral through to the musculo/skeletal team for an appointment. Today, I have also received a date and time for that appointment. A big thank you to all concerned, you made the process appear seamless. The receptionist that I spoke to, yesterday, and the lady who called to nook me in for assessment, were friendly, approachable and demonstrated a level of calm reassurance and understanding. Thank you, ladies. To the on call GP... Thank you for your prompt response, and actions.
Visited September 2024
Review titled Linden Hall Surgery
Replied on 11 September 2024
Dear Laurie, We are grateful that you have taken the time to provide your feedback and are delighted to hear of your positive experience of our triage system as well as the help given from the members of staff involved in your care. Yours sincerely, The Partners of LHS
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Review titled Such friendly staff
Rated 5 stars out of 5
by Julie - Posted on 03 June 2024
This was at Linden hall, Muxton. The receptionist was very friendly and helpful. The doctor was wonderful. A rare combination of efficiency empathy and total attention to her patient and their needs. Came away totally happy and informed.
Visited June 2024
Review titled Linden Hall Surgery
Replied on 07 June 2024
Dear Julie, Thank you for taking the time to provide your feedback. We are pleased to hear of your positive experience and it is great to hear that the doctor was able to make you feel happy and well informed. Yours sincerely, The Partners of Linden Hall Surgery
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Review titled Cancelling an appointment
Rated 3 stars out of 5
by Jean Clayton - Posted on 27 June 2024
I need to cancel an appointment but there is no facility on the website to do this 'out of hours'. The appointment is tomorrow. If I could cancel it now, when the surgery opens, it could be given to someone else. Could this be why do many appointments are not attended ? I will try to remember to cancel once the surgery opens, but I will be at work by then.
Visited June 2024
Review titled Linden Hall Surgery
Replied on 10 July 2024
Dear Jean Clayton, Thank you for highlighting your concern to us and providing feedback. Many of our patients are registered with mobile phone numbers attached to their records and a text message reminder about almost all appointments is sent out a day prior to the appointment. Within the text message it includes the ability to remotely cancel the appointment, which could be done out of hours as you have described. Other methods include informing our reception team during open hours via telephone or submitting an online triage form. Our triage team work very hard to ensure that all appointments are taken up where possible including cancellations. We hope that we have able to address the concerns you highlighted and we will discuss the issue you raised in our next practice meeting. If you personally wish to discuss your concerns further we would invite you to speak to our Practice Manager. Yours sincerely, The Partners of Linden Hall Surgery
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Review titled Efficient response
Rated 5 stars out of 5
by Karen Blunden - Posted on 28 June 2024
Credit where credit is due, after completing a triage form i was called just outside the hour and offered an appointment within a week with the doctor required. I was then called again as my need for appointment had come via the doctor following test results. Both ladies were extremely pleasant, professional and personable which made the calls easier and also proved that both processes work well. Thank you Linden Hall
Visited June 2024
Review titled Linden Hall Surgery
Replied on 05 July 2024
Dear Karen Blunden, Thank you for taking the time in providing your feedback. It is pleasing to hear of your positive experience and it is very valuable to know that our systems are working appropriately and have lead to you receiving the care you required. Yours sincerely, The Partners of Linden Hall Surgery
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Review titled Would recommend
Rated 5 stars out of 5
by Caroline H - Posted on 29 May 2024
Kind, efficient and professional. The new appointment request forms on the website are excellent. Straightforward and easy to use. Call back is quick and friendly with appointments made refreshingly fast.
Visited May 2024
Review titled Linden Hall Surgery
Replied on 07 June 2024
Dear Caroline H, It is very kind of you to leave your feedback and we are very please to hear of your positive experience. It is great to have feedback regarding the new triage system so thank you for this. Yours sincerely, The Partners of Linden Hall Surgery
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Review titled Excellent practice
Rated 5 stars out of 5
by Louise Martin - Posted on 08 May 2024
Needed help with post nasal drip and my hrt. The Receptionist got me appointment for the next day.I was very grateful been and seen the doctor and now all sorted
Visited May 2024
Review titled Linden Hall Surgery
Replied on 08 May 2024
Thank you very much for taking the time to provide your feedback. We are pleased to know we have been able to help with the issues you mentioned and hope we are able to help you again in the future if required. With best wishes, The Partners of Linden Hall Surgery