Linden Hall Surgery
Station Road, Newport, Shropshire, TF10 7ENContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Such friendly staff
Rated 5 stars out of 5
by Julie - Posted on 03 June 2024
This was at Linden hall, Muxton. The receptionist was very friendly and helpful. The doctor was wonderful. A rare combination of efficiency empathy and total attention to her patient and their needs. Came away totally happy and informed.
Visited June 2024
Review titled Linden Hall Surgery
Replied on 07 June 2024
Dear Julie, Thank you for taking the time to provide your feedback. We are pleased to hear of your positive experience and it is great to hear that the doctor was able to make you feel happy and well informed. Yours sincerely, The Partners of Linden Hall Surgery
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Review titled Cancelling an appointment
Rated 3 stars out of 5
by Jean Clayton - Posted on 27 June 2024
I need to cancel an appointment but there is no facility on the website to do this 'out of hours'. The appointment is tomorrow. If I could cancel it now, when the surgery opens, it could be given to someone else. Could this be why do many appointments are not attended ? I will try to remember to cancel once the surgery opens, but I will be at work by then.
Visited June 2024
Review titled Linden Hall Surgery
Replied on 10 July 2024
Dear Jean Clayton, Thank you for highlighting your concern to us and providing feedback. Many of our patients are registered with mobile phone numbers attached to their records and a text message reminder about almost all appointments is sent out a day prior to the appointment. Within the text message it includes the ability to remotely cancel the appointment, which could be done out of hours as you have described. Other methods include informing our reception team during open hours via telephone or submitting an online triage form. Our triage team work very hard to ensure that all appointments are taken up where possible including cancellations. We hope that we have able to address the concerns you highlighted and we will discuss the issue you raised in our next practice meeting. If you personally wish to discuss your concerns further we would invite you to speak to our Practice Manager. Yours sincerely, The Partners of Linden Hall Surgery
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Review titled Efficient response
Rated 5 stars out of 5
by Karen Blunden - Posted on 28 June 2024
Credit where credit is due, after completing a triage form i was called just outside the hour and offered an appointment within a week with the doctor required. I was then called again as my need for appointment had come via the doctor following test results. Both ladies were extremely pleasant, professional and personable which made the calls easier and also proved that both processes work well. Thank you Linden Hall
Visited June 2024
Review titled Linden Hall Surgery
Replied on 05 July 2024
Dear Karen Blunden, Thank you for taking the time in providing your feedback. It is pleasing to hear of your positive experience and it is very valuable to know that our systems are working appropriately and have lead to you receiving the care you required. Yours sincerely, The Partners of Linden Hall Surgery
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Review titled Would recommend
Rated 5 stars out of 5
by Caroline H - Posted on 29 May 2024
Kind, efficient and professional. The new appointment request forms on the website are excellent. Straightforward and easy to use. Call back is quick and friendly with appointments made refreshingly fast.
Visited May 2024
Review titled Linden Hall Surgery
Replied on 07 June 2024
Dear Caroline H, It is very kind of you to leave your feedback and we are very please to hear of your positive experience. It is great to have feedback regarding the new triage system so thank you for this. Yours sincerely, The Partners of Linden Hall Surgery
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Review titled Excellent practice
Rated 5 stars out of 5
by Louise Martin - Posted on 08 May 2024
Needed help with post nasal drip and my hrt. The Receptionist got me appointment for the next day.I was very grateful been and seen the doctor and now all sorted
Visited May 2024
Review titled Linden Hall Surgery
Replied on 08 May 2024
Thank you very much for taking the time to provide your feedback. We are pleased to know we have been able to help with the issues you mentioned and hope we are able to help you again in the future if required. With best wishes, The Partners of Linden Hall Surgery
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Review titled No Telephone Response
Rated 3 stars out of 5
by Anonymous - Posted on 08 March 2024
Held in a queue for over 36 minutes at which point the call was disconnected. Have tried using the online service to obtain the required information, however, that part of the functionality is disabled and has been replaced with contact the surgery.
Visited March 2024
Review titled Linden Hall Surgery
Replied on 13 March 2024
Thank you for taking the time to provide your feedback. We are sorry to hear about the difficulties you have encountered. Since we have switched to total triage system, the volume of telephone calls we receive has significantly reduced and the waiting times for calls to be answered has improved overall. It is difficult to offer a full explanation in what happened without having more details from you about the event, like what functionality you were trying to access/ what your request was, and specifically what happened to your failed encounter on the day. We can assure you that submitting an online form whether it be a medical or admin request will result in our team looking at the request, triaging it, offering the most appropriate support or solution. We would welcome you to make contact with us either using the online service, or contacting us by telephone or in person during our open hours to discuss the issue, especially if it has not been attended to yet, further. We hope we can help you further with this and apologies again, for any inconvenience caused to you. Yours sincerely, The Partners of Linden Hall Surgery
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Review titled Great service
Rated 5 stars out of 5
by Jayne Gordon - Posted on 08 December 2023
I used the new system to request a GP call back and within an hour I had a message to say a Dr would see me that morning I checked in at the surgery and was seen within 10 minutes ,, have to say I was so impressed!
Visited December 2023
Review titled Linden Hall Surgery
Replied on 19 December 2023
Dear Jayne Gordon, Many thanks for taking the time to provide your feedback and we are very pleased to hear of your good experience with our new triaging system. We aim to triage and provide a response promptly for all patients, and most responses will be well within the 48 hour window. Thanks again for your feedback. Yours sincerely, The Partners of LHS
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 09 November 2023
The new total triage system is fantastic. Within 20 mins of submitting my form, had a call asking me to attend the surgery an hour later. Saw lovely nurse practitioner who sorted me out. Within one and a half hours I’d placed my request and had been seen and given a prescription for a chest infection. You can’t get better service than that.
Visited November 2023
Review titled Linden Hall Surgery
Replied on 13 November 2023
Dear Sir/Madam, We are grateful that you have taken the time to provide your feedback and it is very pleasing to hear that you are happy with your experience of our new system. We hope you are feeling better soon. Yours sincerely, The Partners of Linden Hall Surgery
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Review titled Great doctors and practice
Rated 5 stars out of 5
by Anonymous - Posted on 24 November 2023
Went to chat to a female doctor about symptoms I had been having for 2 years. The doctor made it easy to chat through it all & I came out feeling informed and relieved. Don’t wait like I did, book online and get sorted out. Lovely people.
Visited November 2023
Review titled Linden Hall Surgery
Replied on 27 November 2023
Dear Sir/Madam, We are grateful to you for providing your feedback and it is pleasing to know you had a positive experience. We are glad to know you were provided the information you needed and feel relieved. It is kind of you to encourage others to seek attention if they need it. Best wishes, The Partners at Linden Hall Surgery
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 17 October 2023
Requested an appointment via the new online form on the website. Had a call within minutes of submitting the request and offered an appointment in 15 minutes. Was seen promptly and reassured about the condition. Very impressed.
Visited October 2023
Review titled Linden Hall Surgery
Replied on 19 October 2023
Dear Sir/Madam, Thank you for taking the time to provide your feedback. We are very pleased to hear of your good experience of our new total triage system. Although the maximal time period for a response is 48 hours, we will try to be as quick as possible, and like with yourself, the majority of our responses we have provided so far have been able to be given on the same day and in some instances very quickly. Thank you again for your feedback. Yours sincerely, The Partners of Linden Hall Surgery