Linden Medical Group
54 Linden Avenue, Kettering, Northamptonshire, NN15 7NXContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Not fit for purpose
Rated 1 star out of 5
by Anonymous - Posted on 26 January 2023
Having been at this surgery for the last 25 years it was good but now Im afraid it is no longer fit for purpose. They have just lost my repeat prescription and they don't care that Im out of my meds, and the care navigators as they call them now but all of you know them as the secretarial staff are rude, cocky and generally unpleasant and if you don't like what they say you just have to live with it and their really unpleasant attitude. None of this helps when you are very unwell. Oh and if you don't want to discuss your medical issue with the Care Navigators then you get to see a nurse only, they make the decision! . All in all a terrible place to deal with and today it was obviously "like it or lump it" attitude was abundant. There have got to be better surgery's in Kettering and I would strongly advise you to go elsewhere for your medical needs. So bad bad bad zero stars for this excuse for a medical establishment.
Visited January 2023
Review titled Linden Medical Group
Replied on 22 February 2023
Dear patient We are very sorry to hear that you are disappointed with the service you received from Linden Medical Group. It would be much appreciated if you would contact our Practice Manager as she is keen to obtain a greater understanding of what went wrong and identify any learning points and areas for improvement. We look forward to hearing from you.
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Review titled 3 weeks to get a appointment with my doctor
Rated 1 star out of 5
by Anonymous - Posted on 26 January 2023
place is shocking, worst practice in kettering! if I could move surgery's I would.. Never any appointments available, Chased for 3 days to speak with my doctor to be told I need to be seen, but cant offer me an appointment for 3 weeks!
Visited January 2023
Review titled Linden Medical Group
Replied on 31 January 2023
Dear patient We are very sorry to hear that you are disappointed with the service you received from Linden Medical Group. It would be much appreciated if you would contact our Practice Manager as she is keen to obtain a greater understanding of what went wrong and identify any learning points and areas for improvement. Whilst we aim to deliver high standards of care and work hard to provide patient satisfaction you are within your rights to move practices should you wish to do so. We look forward to hearing from you.