Lingfield Surgery
East Grinstead Road, Lingfield, Surrey, RH7 6ERContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled fantastic
Rated 5 stars out of 5
by Barrie Blake Eagle - Posted on 12 September 2024
could not be better, phoned at 9.30 got appointment for 10 the same day had treatment at 11,20 next day home by 12 o'clock, absolutely fantastic
Visited September 2024
Lingfield Surgery has not yet replied.
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Review titled Simple and quick
Rated 5 stars out of 5
by Andrew Peter Moore - Posted on 12 August 2024
Had an issue i was concerned about. Rang the surgery and got an appointment 30 minutes later. Job done
Visited August 2024
Review titled Lingfield Surgery
Replied on 12 August 2024
Dear Mr Moore, thank you for taking the time to provide feedback about your positive experience at the surgery. I will pass this on to the practice staff. Kind Regards Wendy Maguire, Practice Manager
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Review titled Excellent practice
Rated 5 stars out of 5
by L Larder - Posted on 25 June 2024
I joined this practice 2 years ago and first visit apart from Covid vaccine Phoned at 1030 appointment with paramedic practitioner at 13.30 Receptionist on phoning excellent very caring I was amazed to receive an appointment so quickly as I transferred from a practice where there were never appointments The paramedic practitioner was professional and friendly and organised prescription for shingles I was so impressed with everyone My husband has been with this practice for ten years and always speaks highly of care and I am so glad I moved to them Thank you
Visited June 2024
Review titled Lingfield Surgery
Replied on 27 June 2024
Dear L Larder, thank you so much for taking the time to provide feedback about your recent experience at the practice and for your kind comments. I will ensure that your review is passed on to all the surgery staff. Kind Regards Wendy Maguire, Practice Manager.
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Review titled Excellent practice
Rated 5 stars out of 5
by lyn - Posted on 03 May 2024
My husband was referred to the surgeons at east Surrey, consultant wanted an MRI before next appointment to decide on surgery,but no appointment arranged by consultant on contacting MRI dept. Letter arrived for follow up appointment for consultant Having contacted both Crawley and East Surrey advised to speak to GP. Contacted GP practice, following a telephone consultation, MRI arranged speedily by GP. Amazing service and many thanks to GP as wasn't his referral but arranged. Thank you to an outstanding practice and GP
Visited May 2024
Review titled Lingfield Surgery
Replied on 08 May 2024
Dear patient, thank you for your kind feedback and I am delighted that we were able to assist your husband with his referral. I will pass your review on to the doctor team. Kind Regards, Wendy Maguire Practice Manager
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Review titled Good first experience
Rated 4 stars out of 5
by David S - Posted on 18 April 2024
I was fortunate to be able to transfer to Lingfield Surgery from a local "problem" group practice. Appointment today with doctor who I found to be very much on the ball and efficient in organising tests to decide the best way forward for me. Appointment was on time and did not seem rushed with adequate time to discuss my recent medical history and the purpose of the tests that being requesting. A positive first experience at Lingfield Surgery!
Visited April 2024
Review titled Lingfield Surgery
Replied on 22 April 2024
Dear David S. Thank you for your positive feedback about your first experience at the practice. I will pass your comments on to the staff. Kind regards Wendy Maguire Practice Manager.
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Review titled Some very good advice
Rated 5 stars out of 5
by Anonymous - Posted on 24 April 2024
Extremely helpful advice and all options clearly discussed including various lifestyle and dietary changes
Visited April 2024
Review titled Lingfield Surgery
Replied on 24 April 2024
Dear patient, thank you for taking the time to provide this feedback. Pleased that you found your consultation helpful to your lifestyle. Kind regards, Wendy Maguire, Practice Manager.
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Review titled Great practice
Rated 5 stars out of 5
by S.Scholes - Posted on 18 April 2024
Had problems with my prescription and this morning was given a Dr’s appointment for this afternoon. Saw the Dr on time, solved my prescription problem and also checked out two other matters for. Excellent service from all staff —-
Visited April 2024
Review titled Lingfield Surgery
Replied on 22 April 2024
Dear S Scholes, thank you for taking the time to provide such positive feedback about your experience at the surgery. I will pass your comments on to the staff. Kind Regards Wendy Maguire Practice Manager
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Review titled Very helpful receptionist
Rated 5 stars out of 5
by Anonymous - Posted on 22 March 2024
My interaction with one of the reception team today was excellent. She was empathetic, kind and helpful. I felt as though she really cared and couldn’t do enough to help. I didn’t catch her name but thank you!
Visited March 2024
Review titled Lingfield Surgery
Replied on 25 March 2024
Dear Patient Thank you for taking the time to provide feedback about your positive experience with a member of the practice Reception team. I will pass your comments on to the team Kind regards, Wendy Maguire Practice Manager
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Review titled Not helpful frustration
Rated 1 star out of 5
by Gillian Stuart - Posted on 06 December 2023
Cannot get an appointment. Get told to use the app which is dysfunctional. Phone calls to make appointment is only available at 8:30 am. If you cannot get that appointment. Rude receptio ist and no empathy for sick patients. Big sign in practice not to abuse receptionist but why are they allowed to sick patients. Totally unhelpful. Wish I could just be helped. I am a carer working 12 hour shifts on a zero hour contract and cannot even get help for myself. What a shame
Visited December 2023
Review titled Lingfield Surgery
Replied on 07 December 2023
Dear Mrs Stuart, thank you for taking the time to send feedback about your contact with the surgery. I asked my Operations Manager to look into this as we currently have a waiting time of under 14 days for non-urgent appointments. Your online request was received on 5th December and on 6th December a non-urgent appointment was offered for Tues 19th December. Following your subsequent contact with the surgery we offered you an urgent appointment today 7th December with one of our urgent contact practitioners and I can see that you attended this morning. With regards to the comment about Reception staff behaviour I am sorry that you felt let down by the staff member that dealt with your enquiry. We do provide ongoing customer service training for all of our staff and your observations will be fed back to the whole team for continuous service improvement. Kind Regards Wendy Maguire, Practice Manager
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Review titled Rude receptionist
Rated 2 stars out of 5
by Anonymous - Posted on 28 November 2023
When you go online it says you download the forms and take to the practice with your id - as I had to go to the pharmacy I thought I would take the paperwork and ID to save time. When I approached the desk I was asked “can I help you” with a heavy sigh. I asked to register and she asked if I even lived in the area!! Then told I had to do it online and they don’t accept the paper forms anymore. So A - update the website to reflect this and stop wasting peoples time. B - employ receptionists with a caring attitude and not so huffy and rude! This was my rare day off, no doubt I have to come back again with ID. You charge people for wasting your time so with respect you wasted mine!!!
Visited November 2023
Review titled Lingfield Surgery
Replied on 07 December 2023
Dear Patient, I am very sorry that your recent experience of contacting the surgery has fallen short of the standards we expect. I understand that our Operations Manager has contacted you with regards to this encounter and I hope that she was able to reassure you with regards to our registration process. The practice provides ongoing customer service training to our staff so your comments will be addressed in our next training session. Kind regards Wendy Maguire, Practice Manager