Lintonville Medical Group
Lintonville Terrace, Ashington, Northumberland, NE63 9UTContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Frustrated with this practice
Rated 1 star out of 5
by Anonymous - Posted on 27 April 2023
Phoned today and waited 45 mins for an answer then gave up. It's the same every time I try to get through, so my medical condition will not be dealt with. Something needs to be done about improving this. Are the GPs not seeing all the complaints from patients who are so sick and tired of waiting for their calls being answered. Also can someone switch off that horrendous excuse for music that is played. I'd rather have silence than listen to that.
Visited April 2023
Review titled Lintonville Medical Group
Replied on 30 July 2023
Dear Patient Thank you for taking the time to raise your concerns. We are always sorry to hear when things go wrong for patients, and we strive to make our service better. Your feedback will be passed to staff. We have implemented changes to improve access which include:- • Increased the number of staff in the role • Dedicated additional resource in the peak hour of 0800 – 0900 (this doubles the amount of people on calls to average 20 people taking calls) • Introduced new shift patterns to better suit demand profile • Pulled other departments onto Reception when wait times are too long we are also looking to implement a new system which will include a call back facility. If you would like to discuss your concerns please call or email our complaints department on 01670 844311/ nencicb-nor.valenscomplaints@nhs.net, and a member of our team will get back to you. Once again, I am sorry to hear about your bad experience. Please be assured that improving access for patients is a priority for the practice, and we are actively focused on this and will continue to do so. Kind regards N Longman HR & Executive Assistant
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Review titled Ridiculous
Rated 1 star out of 5
by Anonymous - Posted on 01 March 2023
Firstly. I've been on hold several times over 50 mins. Then told to call back 8am. Which I can't as I work. Then u get a receptionist who wants to know all information. Which is personal. And u explain this but they say they need to know. Then u might get to talk to a doctor. Not likely. Or you get sent to a nurse practitioner phone call (after you have seen a doctor for Ur condition) and the nurse tells you they 'have no idea' and they need to speak to a doctor then get back to you. Seriously. What is going on. 9 times out of 10 I end up calling 111. Really not a good practice anymore.
Visited March 2023
Review titled Lintonville Medical Group
Replied on 30 July 2023
Dear Patient Thank you for taking the time to raise your concerns. We are always sorry to hear when things go wrong for patients, and we strive to make our service better. Your feedback will be passed to staff. Improving patient access is a priority for Valens. Some of the things implemented include:- • Increased the number of staff in the role • Dedicated additional resource in the peak hour of 0800 – 0900 (this doubles the amount of people on calls to average 20 people taking calls) • Introduced new shift patterns to better suit demand profile • Pulled other departments onto Reception when wait times are too long We are also looking to introduce a new system which will have a call back facility. All reception staff are trained to ask patients why they need to be seen in order to ensure that patients receive the most appropriate medical care at the most appropriate time, this does not equal them diagnosing you, all reception staff are bound by the practice confidentiality agreement. However if you feel an issue is very private and if you don't wish to say this should be respected. Nurse Practitioners are trained to diagnose and prescribe medication and we apologise if you feel this did not happen on this occasion. If you would like to discuss your concerns please call or email our complaints department on 01670 844311/ nencicb-nor.valenscomplaints@nhs.net, and a member of our team will get back to you. Once again, I am sorry to hear about your bad experience. Please be assured that improving access for patients is a priority for the practice, and we are actively focused on this and will continue to do so. Kind regards N Longman HR & Executive Assistant
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Review titled Terrible Practice.
Rated 1 star out of 5
by Anonymous - Posted on 28 February 2023
In the middle of treatment for Kidney issues, Doctor tells me I will need a Biopsy to find out why none of their meds are working and too expect an appointment in the mail. Next day i receive a letter from them, Only it's telling me they are cancelling my treatment and i am no longer a patient, I go in as the letter states i have till the 26th of February to talk to them. The same day that I got my letter i went in, I was already taken off the patient list and the absolute staff member on the front desk who has always been far too intrusive starts to show attitude over my basic question. I changed my address with them more than a dozen times and not once did the useless receptionists change it. Then out of the blue while in need of treatment. They do it. I'm now a month without meds. In serious pain and passing blood. No surgery is taking on and 111 tells me to keep trying. All in all do not go to this shockingly bad surgery, And if you do manage to actually get an appointment because they for once answered the phone be prepared for the receptionists to ask you what is the exact problem in front of a room full of people, They won't let you progress without telling them.
Visited January 2023
Lintonville Medical Group has not yet replied.
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Review titled Shocking
Rated 1 star out of 5
by Anonymous - Posted on 13 January 2023
I needed to see a doctor, receptionist asked what was issue. I am not prepared to say my ailments to strangers and (no offence) a receptionist. Would not look for sooner time slot because I wouldn't say my issue. I believe in 'Doctor /Patient confedialiry' Personally feel poor service
Visited January 2023
Review titled Lintonville Medical Group
Replied on 30 July 2023
Dear Patient Thank you for taking the time to raise your concerns. We are always sorry to hear when things go wrong for patients, and we strive to make our service better. Your feedback will be passed to staff. All our reception staff are trained to ask patients whey they need to be seen in order to ensure that you receive the most appropriate medical care from the right health professional at the most appropriate time. All reception staff are bound by the practice confidentiality agreement. However if you feel an issue is very private and you don't wish to say this should be respected. If you would like to discuss your concerns please call or email our complaints department on 01670 844311/ nencicb-nor.valenscomplaints@nhs.net, and a member of our team will get back to you. Once again, I am sorry to hear about your bad experience. Kind regards N Longman HR & Executive Assistant
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Review titled Diabolical service
Rated 1 star out of 5
by WILLIAM BOYD - Posted on 28 September 2022
Having tried to contact the practice by phone for 42 minutes today to cancel an appointment I have now no option but to leave my sick wife alone while I visit the surgery in person to cancel. This practice is reverting back to the dark ages thanks to Valens. It is very noticable that no one has received a reply to their complaint which just shows a complete lack of concern by the practice manager.
Visited September 2022
Lintonville Medical Group has not yet replied.