Lion Health
2 Lowndes Road, Stourbridge, West Midlands, DY8 3SSContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Lion Health.
Reviews
-
Review titled Effecient Vacine Service
Rated 4 stars out of 5
by Anonymous - Posted on 03 November 2024
Just like to say how professional and efficient the Covid/flu vaccine service was that was carried out at Lion health. Well done!
Visited November 2024
Review titled Lion Health
Replied on 07 November 2024
Dear patient, Thank you for taking the time to provide us with your feedback. We are glad to hear that you have had a positive experience during our vaccination clinics and you felt that our services were professional and efficient. I will ensure to pass on your feedback to the team. Thank you again for your feedback. Kind regards, Lion Health.
-
Review titled Above and Beyond
Rated 5 stars out of 5
by Jeanne Richardson-Phillips - Posted on 03 November 2024
Dual flu and COVID jabs. I just want to express how extremely well oiled and organised your services and management yesterday. It just resonates to me that well organised and methodical management practices vastly increases efficiency at a very beneficial way. Investment doesn't necessarily equate to a better services. I see the way forward for the NHS lies in its management. Extremely well done. Thank you.
Visited November 2024
Review titled Lion Health
Replied on 07 November 2024
Dear Jeanne Thank you for taking the time to provide us with your feedback and we are glad to hear that you have had a positive experience with us during our vaccination clinics. We are pleased to hear that you found our clinic well organised and well managed. I will ensure to pass this feedback onto our staff. Thank you again for providing your feedback. Kind regards, Lion Health.
-
Review titled Vaccination Hit
Rated 5 stars out of 5
by Anonymous - Posted on 08 October 2024
Attended the surgery for my Covid and flue jab on Saturday 5 October. I was seen on time and the whole process was undertaken with efficiency and in a thoroughly professional manner.
Visited October 2024
Review titled Lion Health
Replied on 11 October 2024
Dear patient, Thank your for taking the time to provide us with your feedback. We are pleased that you have had a positive experience at our flu vaccination clinic and that you felt our services were efficient and professional. We take both positive and constructive feedback into consideration when considering future practice decisions so thank you again for providing us with your review. I will ensure to pass this onto our staff who would be pleased to know their services invoked such positive feedback. Kind regards, Lion Health.
-
Review titled Covid & Flu Vaccination Clinic
Rated 4 stars out of 5
by Anonymous - Posted on 06 October 2024
I had a Saturday morning appointment for the above Clinic. I was in and out in about 15 minutes. The clinic ran like clockwork with chairs made available for those of us less mobile waiting in the queue. Thank you
Visited October 2024
Review titled Lion Health
Replied on 07 October 2024
Dear patient, Thank you very much for taking the time to leave us feedback on our Saturday flu/covid clinics. We are glad that you had a good experience with us and it's great to see that you were happy with the provisions made for those with restricted mobility. The team have been working tirelessly to ensure the clinics run smoothly, and we will pass on your positive feedback. Thank you - Lion Health
-
Review titled Flu vaccination
Rated 4 stars out of 5
by Mrs Janet Harris - Posted on 07 October 2024
I have been asked to send a review about my experience on Saturday 5th October. I feel appointment times should have been checked as people were arriving early hence the long queue. I waited for almost 45minutes despite me arriving at the correct time for my appointment. Otherwise things seemed quite well organised.
Visited October 2024
Review titled Lion Health
Replied on 07 October 2024
Dear Mrs Harris. Thank you for taking the time to leave us a review. We have checked our system and we can see that your total time here on Saturday from your point of arrival to the point you left the room once vaccinated was 26 minutes. Whilst we can appreciate that our clinic has fell short of your expectations on this occasion, on this day we successfully managed to protect over 600 of our vulnerable patients from winter illnesses - which we are incredibly proud of. Staff and volunteers gave up there own time to make this a possibility, and will continue to do so each Saturday throughout October and running into early November. We routinely review our flu/covid clinics and regularly make changes, where possible, to ensure our patients have a good experience whilst here. As you have correctly stated, we do have a number of patients who do arrive early for appointments which unfortunately does have an impact on queue times. We are now sending reminders on the day of the appointment asking patients not to arrive more than 10 minutes early and have found that this has been helping to ease traffic in the surgery. We will review this again and if we can make further improvements to our service to ensure our flu/covid clinics run smoothly we will implement them. Thank you again for taking the time to write a review, and for attending the surgery for your vaccinations. We hope to see you again next year. Kind regards, Lion Health
-
Review titled Great service from ANP
Rated 4 stars out of 5
by Anonymous - Posted on 16 November 2024
I would like to say a big thank you for the excellent service I received from ANP She has been absolutely fabulous from our first meeting and letting me know all about my blood tests at each stage of my visit. She is very patients and always put me at ease. I cannot praise her enough. Thank you PS This is for all the nurses that gave me my B12 injections even though they were painful. The staff were very nice to me. Thank you all.
Visited October 2024
Review titled Lion Health
Replied on 18 November 2024
Dear patient, Thankyou so much for your feedback and for taking the time to leave it. We will ensure your comments are shared with our teams. Kind regards LH team
-
Review titled Didn't feel a thing.
Rated 5 stars out of 5
by Anonymous - Posted on 27 October 2024
Attended the surgery and was greeted by an assistant who directed me to the correct short que for my Flu snd Covid inoculation. I was in and out in just under 10 mins and the nurse who gave me the injections was brilliant as I hardly felt any pain at all.
Visited October 2024
Review titled Lion Health
Replied on 29 October 2024
Dear patient, thank you for taking the time to provide us with this feedback. We are glad to hear that you had a positive experience with us when coming in for your injections. We are also glad to see that you found the service quick and with little pain. I will ensure to pass this feedback onto the staff. Thank you again for providing us with your feedback. Kind regards, Lion Health.
-
Review titled Caring Staff
Rated 5 stars out of 5
by Anonymous - Posted on 08 October 2024
I have a recurring health issue that has been particularly difficult this year. I would like to send my heartfelt thanks to all the Doctors and receptionists who have helped me. I know that your caring, non judgmental approach has helped me immensely. In particular today whilst arranging an appointment with the Gp my call got cut off but the wonderful receptionist booked me an appointment with one of the partners and sent me a message to explain. I was so grateful and the Doctor i saw was brilliant and greatly reassured me so that now I can get on with enjoying life again. All of the Doctors and staff I have encountered this year have been so understanding and I am eternally grateful. Thank you all.
Visited October 2024
Review titled Lion Health
Replied on 11 October 2024
Dear patient, Thank you for taking the time to provide us with your feedback. We are very pleased to see that you have had a positive experience with us. The staff will be glad to hear that you felt they were caring and non-judgemental and that we were able to rectify our technical error to ensure you were still able to access the care your needed. We are pleased to see that your received the reassurance and understanding you needed and your thanks will be shared with the staff and will be very much appreciated. Thank you again for your feedback. Kind regards, Lion Health.
-
Review titled Very good practice
Rated 5 stars out of 5
by Anonymous - Posted on 28 October 2024
I had my flu and Covid vaccination yesterday. I was concerned as I cannot have injections in my right arm, it was soon sorted and I came away very impressed with my care. Also in and out very quickly and on time
Visited October 2024
Review titled Lion Health
Replied on 29 October 2024
Dear patient, Thank you for taking the time to provide us with your feedback, we are pleased to hear that you have had a positive experience with the practice during your Flu and Covid vaccinations. We are glad to see that your concern was addressed and you were impressed with the care that our staff provided to you as well as the efficiency of the clinic overall. I will ensure to pass this feedback onto the staff, they will be pleased to hear of your positive experience. Thank you again for your feedback. Kind regards, Lion Health.
-
Review titled Nonsense texts
Rated 3 stars out of 5
by Keith Leatham - Posted on 10 September 2024
I received a text offering me a rsv vaccination with a link. I followed the link to be told no appointments available. A pointless waste of my time and their resources. Then had a message through the nhs app. offering the same thing with the same result. The invitation expires in a week so what am I supposed to do? I’ve now had to edit this review because I put rsv and nhs in capitals. You couldn’t make it up.
Visited September 2024
Review titled Lion Health
Replied on 10 September 2024
Dear Keith, Thank you for providing us with feedback. We are sorry to hear you have been unable to attain a vaccination appointment despite you receiving an invitation link. We are currently in the process of creating more rsv vaccination clinics and will contact eligible patients further once these are in place. We have now stopped sending out invitation links and we apologise that you have received one without there being an available appointment. Once our additional clinics are in place we will start sending out invitations again. Thank you for bringing this to our attention. Kind regards, Lion Health.