Lion Health
2 Lowndes Road, Stourbridge, West Midlands, DY8 3SSContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Lion Health.
Reviews
-
Review titled Vaccination Hit
Rated 5 stars out of 5
by Anonymous - Posted on 08 October 2024
Attended the surgery for my Covid and flue jab on Saturday 5 October. I was seen on time and the whole process was undertaken with efficiency and in a thoroughly professional manner.
Visited October 2024
Review titled Lion Health
Replied on 11 October 2024
Dear patient, Thank your for taking the time to provide us with your feedback. We are pleased that you have had a positive experience at our flu vaccination clinic and that you felt our services were efficient and professional. We take both positive and constructive feedback into consideration when considering future practice decisions so thank you again for providing us with your review. I will ensure to pass this onto our staff who would be pleased to know their services invoked such positive feedback. Kind regards, Lion Health.
-
Review titled Covid & Flu Vaccination Clinic
Rated 4 stars out of 5
by Anonymous - Posted on 06 October 2024
I had a Saturday morning appointment for the above Clinic. I was in and out in about 15 minutes. The clinic ran like clockwork with chairs made available for those of us less mobile waiting in the queue. Thank you
Visited October 2024
Review titled Lion Health
Replied on 07 October 2024
Dear patient, Thank you very much for taking the time to leave us feedback on our Saturday flu/covid clinics. We are glad that you had a good experience with us and it's great to see that you were happy with the provisions made for those with restricted mobility. The team have been working tirelessly to ensure the clinics run smoothly, and we will pass on your positive feedback. Thank you - Lion Health
-
Review titled Flu vaccination
Rated 4 stars out of 5
by Mrs Janet Harris - Posted on 07 October 2024
I have been asked to send a review about my experience on Saturday 5th October. I feel appointment times should have been checked as people were arriving early hence the long queue. I waited for almost 45minutes despite me arriving at the correct time for my appointment. Otherwise things seemed quite well organised.
Visited October 2024
Review titled Lion Health
Replied on 07 October 2024
Dear Mrs Harris. Thank you for taking the time to leave us a review. We have checked our system and we can see that your total time here on Saturday from your point of arrival to the point you left the room once vaccinated was 26 minutes. Whilst we can appreciate that our clinic has fell short of your expectations on this occasion, on this day we successfully managed to protect over 600 of our vulnerable patients from winter illnesses - which we are incredibly proud of. Staff and volunteers gave up there own time to make this a possibility, and will continue to do so each Saturday throughout October and running into early November. We routinely review our flu/covid clinics and regularly make changes, where possible, to ensure our patients have a good experience whilst here. As you have correctly stated, we do have a number of patients who do arrive early for appointments which unfortunately does have an impact on queue times. We are now sending reminders on the day of the appointment asking patients not to arrive more than 10 minutes early and have found that this has been helping to ease traffic in the surgery. We will review this again and if we can make further improvements to our service to ensure our flu/covid clinics run smoothly we will implement them. Thank you again for taking the time to write a review, and for attending the surgery for your vaccinations. We hope to see you again next year. Kind regards, Lion Health
-
Review titled Caring Staff
Rated 5 stars out of 5
by Anonymous - Posted on 08 October 2024
I have a recurring health issue that has been particularly difficult this year. I would like to send my heartfelt thanks to all the Doctors and receptionists who have helped me. I know that your caring, non judgmental approach has helped me immensely. In particular today whilst arranging an appointment with the Gp my call got cut off but the wonderful receptionist booked me an appointment with one of the partners and sent me a message to explain. I was so grateful and the Doctor i saw was brilliant and greatly reassured me so that now I can get on with enjoying life again. All of the Doctors and staff I have encountered this year have been so understanding and I am eternally grateful. Thank you all.
Visited October 2024
Review titled Lion Health
Replied on 11 October 2024
Dear patient, Thank you for taking the time to provide us with your feedback. We are very pleased to see that you have had a positive experience with us. The staff will be glad to hear that you felt they were caring and non-judgemental and that we were able to rectify our technical error to ensure you were still able to access the care your needed. We are pleased to see that your received the reassurance and understanding you needed and your thanks will be shared with the staff and will be very much appreciated. Thank you again for your feedback. Kind regards, Lion Health.
-
Review titled Nonsense texts
Rated 3 stars out of 5
by Keith Leatham - Posted on 10 September 2024
I received a text offering me a rsv vaccination with a link. I followed the link to be told no appointments available. A pointless waste of my time and their resources. Then had a message through the nhs app. offering the same thing with the same result. The invitation expires in a week so what am I supposed to do? I’ve now had to edit this review because I put rsv and nhs in capitals. You couldn’t make it up.
Visited September 2024
Review titled Lion Health
Replied on 10 September 2024
Dear Keith, Thank you for providing us with feedback. We are sorry to hear you have been unable to attain a vaccination appointment despite you receiving an invitation link. We are currently in the process of creating more rsv vaccination clinics and will contact eligible patients further once these are in place. We have now stopped sending out invitation links and we apologise that you have received one without there being an available appointment. Once our additional clinics are in place we will start sending out invitations again. Thank you for bringing this to our attention. Kind regards, Lion Health.
-
Review titled Good experience today
Rated 3 stars out of 5
by Joan - Posted on 05 September 2024
Pleased to find that Lion health have at last resolved that horrific problem of being kept in a long telephone morning queue attempting to obtain an appointment. I was able to speak to a real person very quickly and given an early appointment. Staff patient and efficient. I was given clear explanation of possible cause of my problem and necessary follow up advice I have been fortunate to only need medical advice occasionally. On my few visits have always found staff competent,helpful and pleasant, the main problem was obtaining the appointment especially after online advance booking ceased. Good to find it is now resumed. Not all conditions need a same day appointment
Visited September 2024
Review titled Lion Health
Replied on 06 September 2024
Dear Joan, Thank you for taking the time to provide us with your feedback. We are glad to hear that you have had a positive experience at the surgery and you were able to obtain an appointment promptly. We are also glad to hear that you found our staff patient and efficient and the clinician you saw provided you with a clear explanation regarding you health enquiry. We also appreciate that you have found an improvement within our services and accessibility of appointments. We are glad to see that changes we make to the surgery are having a positive impact on our patients. Thank you again for your feedback. Kind regards, Lion Health.
-
Review titled Well done Lion Health
Rated 3 stars out of 5
by Keith Leatham - Posted on 10 September 2024
Well done Lion Health they have just contacted me to apologise for the fact that no appointments for the vaccination were available when I followed their link and will let me know when new appointments are available. Great service.
Visited September 2024
Review titled Lion Health
Replied on 11 October 2024
Dear Keith, Thank you for taking the time to leave us with your feedback. We are glad to see that you are happy with our service and our addressing of your previous negative experience with us. We always endeavour to rectify any errors on our behalf and take appropriate action to seek a solution. Kind regards, Lion Health
-
Review titled Unable to get appointment
Rated 1 star out of 5
by Anonymous - Posted on 30 August 2024
I have been unable to get a GP appointment after calling 2 mornings at 8M to be told there are no appointments. Iwas advised to fill in the get help form for an appointment but you get given a random day and time so can't confirm that you can make it. Then have to fill in a form again to see if the next random appointment works. The hospital have said my daughter needs to see a GP but it is a very stressful process to try and get an appointment. It's been a week of trying now and still no appointment we can get to.
Visited August 2024
Review titled Lion Health
Replied on 11 October 2024
Dear patient, Thank you for taking the time to provide us with your feedback. We are sorry to hear that you have had a negative experience whilst trying to obtain an appointment for your daughter through out Get Help forms and has been stressful for you. We have taken this feedback on board and we now enable patients to respond to the confirmation text message so that if the appointment is not suitable you can make this known to the staff and we will attempt to rearrange this for a more suitable time without the need to re-submit the form. We are again sorry for your experience but hope that this action will prevent further frustration for you when booking future appointments with us. Thank you again for your feedback. Kind regards, Lion Health.
-
Review titled Excellent Service
Rated 5 stars out of 5
by Paul Hartigan - Posted on 23 August 2024
I spoke to the surgery at 8.00am and was given an appointment that day. I was then seen on time. Excellent service.
Visited August 2024
Review titled Lion Health
Replied on 06 September 2024
Dear Paul, Thank you for taking the time to provide your feedback. We are glad to hear that you have had a positive experience at the surgery when booking your appointment and the service provided to you. I will ensure to share your comments with the staff as they will appreciate your positive feedback. Thank you again for sharing this with us. Kind regards, Lion Health.
-
Review titled Administration at Lion Health
Rated 2 stars out of 5
by Anonymous - Posted on 05 August 2024
I tried, unsuccessfully, to access Get Help facility today. This is a great service but tonight - Monday 5/8/2024 when it was supposed to be accessible between 19:30 and 20:00 form was unavailable. This service is offered as avaialable 19:30-20:00 from Monday to Thursday, my experience is that tonight, Monday 5/8/2024 this service was not available between this time frame. Something as simple as maintaining this computerised service seems to be out of the gambit of the administrative side of Lion Health. Why is the administrative arm of Lion Health letting down this previously very good GP practice?
Visited August 2024
Review titled Lion Health
Replied on 15 August 2024
Thank you for taking the time to provide us with feedback. We take into account both positive and constructive feedback which helps to inform future practice decisions. We are sorry to hear that you experienced difficulty in accessing our 'Get Help' forms through our website. We have looked into this and have found that our forms were working correctly as we did have a form submission come through to us during those hours Monday 5th August, this has also been tested and confirmed by our form provider. We have contacted our forms provider in order to investigate what could have gone wrong in order to help us understand how we can assist patients who are experiencing difficulties with the form despite it functioning correctly on our end. They have suggested that in order to investigate, they would need some further information from yourself. If you would like to find out more about this issue you experienced please feel free to contact the surgery. We hope that we can help you further with this issue and hope that this has reassured you that our administrative team are always happy to assist you with your queries and look into any issues you may experience when trying to access health services. Kind regards, Lion Health.