Skip to main content

Lisson Grove Health Centre

Gateforth Street, London, NW8 8EG

Contact details and opening times

Patient ratings and reviews

Leave a review

Help others by sharing your thoughts and experiences about Lisson Grove Health Centre.

Leave a review

Reviews

Displaying 1 to 1 of 1

  1. Review titled Practice failing mental health patients.

    by Anonymous - Posted on 29 September 2024

    I’ve had to find a new GP for my adult son after a breakdown. He found it impossible to get help from this surgery because the only treatment they’d ever offer was an SMI check. We could not understand why he needed so many of these checks every year until we realised the surgery receives a payment for conducting them. He found the GP s robotically filled out the SMI survey and no matter what he needed help with they’d ignore him or make some dismissive comment, his appointment for these checks would end without him ever getting any actual help. In crisis he tried to get help several times last year but was only offered another "SMI check only" and no further appointments were ever available. They do not care about his health only about getting another payment for yet another unnecesary SMI check. He has found immediate help and support from his new surgery, who understood exactly what he was talking about with the SMI check exploitation. The most vulnerable people in society should not be cynically treated like this and I would advise anyone with mental health problems to avoid this GP practice. They don't care.

    Visited August 2024

    Report as unsuitable

    Review titled Lisson Grove Health Centre

    Replied on 11 October 2024

    Dear patient, We are sorry you have not had a positive experience with us and that the situation was distressing for you. We take comments and complaints like yours very seriously and we are always trying to improve our service. We would like to discuss this further with you so we can investigate what happened. If you would like to, please contact us directly by phone or by email and ask to speak to the Operations manager. Alternatively, our complaints procedure can be found on our website here: https://lissongrovehealthcentre.co.uk/contact-us/feedback-and-complaints/ . We look forward to hearing from you. Kind regards Marina Operations Manager

    Report as unsuitable

Report an issue with the information on this page